Joe's Crab Shack review: Service complaint

On July 3rd at Garden Grove location we went to had a 45-60 min wait. No problem, we love Joe's Crab Shack. We gave them our phone number and waited out front. No one contacted us after over n hour we finally went in to find out what the problem was and got seated and ignored for a good 20 min not even water or a drink order. Finally he took order and many items were unavailable, fine we change it and they still barely come on service. Got food and a few ohs yeah we are doing it's and a bartender came to tell us we're going to be served after 2 1/2 hours at this place we missed any local fireworks which was the plan. :/ Then just for kicks I used the bathroom DIRTY BTW with no paper, no soap available container was broke into by someone trying to wash hands it was unusable when I tried to get soap out (or hand sanitizers :/ This is just too much...

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