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Joe's Crab Shack

Joe's Crab Shack review: Neri, George, Lulu

C
Author of the review
10:08 pm UTC

On 9/10/2022 my family and I went to joes located at 525 E Harbor Dr. our service was not a good experience. we where a group of 20. our server Neri didn't have a great attitude.when it came time to pay our bill. she was very upset that we wanted a military discount. we showed her all 4 ID. then she proceeded to bring her manger to verify. upon arrival of her manger she also had a attitude and ask to re verify ID of all four people. we showed her and asked her why we needed to re verify. she then stated to throw my card on the table and stated she couldn't take my payment. I am not a member of service nor was I trying to get a discount. I asked why and she stated I needed ID. decently misunderstood me but refused to let me explain that I didn't need the discount only the other parts did. then she proceeded to bring her manger in the conversation. George or Ruben came and right oof the back ask for ID once again. By this time my party and I where very upset. this now is the 3rd time they wanted to verify ID of military service. as we are leaving the manger George then stated that two of our checked where no clear of payment. these two military men had paid via QR code provided on the Receipt.the manger George proceeded to argue with my brothers about payment and made them pay twice. this all was a horrible experience and we will not be going back to this joes crab shack. we will also be notifying all members of the military crew of our experience.please contact me for more details. I will also like to know what course of action you will be taking.

Desired outcome: would like this crew to get talk to about this.

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    1510 West Loop S, Houston, Texas, 77027-9505, United States
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