Joe's Crab Shack review: Missing order that’s was paid for

I was visiting gatlinburg Tennessee and my family wanted joe crab shack Tuesday night.
We stopped places a fairly large order $140 and waited 40 mins to get it to go.
It was 8:51 when we received our food and the restaurant was closing at 9.
When we arrived home the order was short 1/2 pound of shrimp…. I tried to call knowing people would be in the restaurant Cleanning but there was no answer
The next morning, the manager was extremely rude and said he could not and would not refund my $12 and that it should of been taken care of the night before. I've never had this bad of service from a business ever in my life.
I'll be rating this business monthly until I'm tired of rating it.