Joe's Crab Shack review: Food temp undercooked

I ordered the captain's platter and the shrimp tacos with the chips and cheese my food came cold or both orders the fish was falling apart wasn't even together everything was cold the cheese was cold fish was cold only thing I got was the rice and veggies and I wouldn't have expected it to come out hot since I was waiting there for about 10 to 15 minutes for it to come out