CB Fast Food Chains Jimmy John's Complaints #22-41

Jimmy John's review: BLT and I was charged for my "Free" Birthday Sandwich

LoreeReese of Rehoboth Beach, US

Jun 28, 2023 12:38 pm UTC

I got an email for my free Birthday Sandwich, so I went to the shop for lunch at 11:46 AM, 6/28/2023. After giving my order, I presented the coupon on my phone and the order taker stated that I needed 2 more purchases before I could redeem the free sandwich. The coupon expires 7/28/2023 and has a red box that indicates "REDEEM", yet the clerk suggested that I needed to purchase 2 more items before I could redeem my reward that was already there. He said I would need to take it up with the folks on-line. $12.90 later, my sandwich is less than appetizing- someone else's tuna on top the bun of my BLT, lettuce is full of rust, cold bacon, and a cold bun. I paid for this! There were no less than 4 people behind the counter, all I wanted was a fresh lunch and thought I was getting a birthday treat, disappointed.

Desired outcome: I would like to be reimbursed for my free sandwich. Perhaps a coupon toward a future purchase (different location!). Loree Reese, [protected]@yahoo.com

Jimmy John's - BLT and I was charged for my "Free" Birthday Sandwich - Photo 1

Jimmy John's - BLT and I was charged for my "Free" Birthday Sandwich - Photo 2

Jimmy John's - BLT and I was charged for my "Free" Birthday Sandwich - Photo 3

Jimmy John's - BLT and I was charged for my "Free" Birthday Sandwich - Photo 4

Jimmy John's - BLT and I was charged for my "Free" Birthday Sandwich - Photo 5

Jimmy John's - BLT and I was charged for my "Free" Birthday Sandwich - Photo 6

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