Jewel-Osco
Reviews and Complaints

I was in the self checkout and had a coupon for a cake that was left unsold because of Valentine's day. The coupon was for 2 dollars off I scan it and the screen said to wait for assistance I waited for 5 min. No one came and I just decided to pay for it full price because the line was getting longer, and was not going to wait anymore. The only reason I got the cake was because of the deal and I was kind of angry that no one could come and help me. I love coming here to shop but will never buy another cake with a deal like that if I'm just buying full price for it.

Hello,
We recently bought a peach pie for a birthday party. After slicing the pie, we noticed it was not a peach pie but rather a strawberry rhubarb pie. I went to jewel to tell them of the mix up and I received a free peach pie. This time, there were hardly any peaches in the pie; it was mostly crust pieces. I will never buy peach pie from jewel again. This is simply not right. Thank you.

I went to Jewel-Osco (Store Number 3501) located at 3500 N. Western Ave., Chicago, IL 60618 today at approximately 11:30 AM. I needed to pick up some produce items and the Produce Department was the location I headed for. I couldn't believe that this store management allow students from nearby Lane Tech lounge around on the floor between the aisles making it impossible to push a shopping cart (or to even walk, for that matter). I would estimate the number of teenage sprawled out on the floor in the aisles at least 40. I asked a bakery department employee why Jewel management allows this to go on. The bakery employee stated that she did not know why management allows this, but it happens every day and she wished management would do something. She suggested that I report this to management. I immediately sought out a manager and asked the manager in charge why Jewel allows this to go on. I explained that it is impossible to shop for produce with at least 40 teen-age kids sprawled out on the floor. Her reply astounded me. She said "well, they are customers too!" I told her that customers don't usually sprawl out on the floor, do they? She said if you ask them to move, they'll move. She walked with me over to the Produce Department and asked the kids to move, but I didn't think any one of them even acknowledged her request. The manager walked away. I wish I had also walked away (right out of the store). My advise, avoid this Jewel-Oslo and save the aggravation. Jewel-Oslo doesn't understand the concept of customer service and obviously management get less training that department employees.

I was terminated on the 19th of march. I was not given any paper work. Dave paulwill not give me any paper work. I know there are 3 copies one for corporate, one the store 2855, and one goes to the employee. I would like to know why I was terminated. I believe everyone has that right . I would like my copies. You can mail them to me at 1013 Bayside Ln. Shorewood Il 60404Thank you Jennifer Albertelli

Ps loss prevevtion
suspention and termination papers

I was fired a while back for something I did not do and was later unofficially told that I was fired for other reasons. At the time, I was 17 and I had kept certain items in my locker that I wanted hid from my parents (tobacco, maxim magazine.) I was called in a while after and was confronted about these items. The store manager, Glen Poulson, had broken open my locker and found them and was understandably concerned with what he assumed stolen property. So they brought in this nice woman and we went over my story and she told me she understood and would look into it. She also made me sign a paper (I was young and ignorant) that had a list of what was in my locker. Oddly enough I was fired two days later. I called the Union and they said there was nothing they could do so I accepted this act of [censored]baggery. Later on, I ran into a fellow employee who I always talked politics with and he mentioned offhand that his mother had issued a complaint against me for talking politics with her. I talked politics with all the customers and never came across in a brash or demeaning way. He also told me that his mother and the manager were unusually close and that he loved her and would do anything for her. I believe that this was the true reason for my dismissal, especially since the manager had no reason to be in my locker.

The poor service and rude treatment I received at the jewel food store at Harlem and foster is most distressing, as I went to check out, the clerk bolted away from her register, telling me I will be right back, which seemed odd to me, and very rude, I purchased some tomatoes, which had a sign on the shelf, 1.49, on sale, she charged me 2.99, I went to the service desk and told them the sign on the shelf said 1.49, she said the sale was over, and refunded my money, my inquiries seemed to infuriate the loss prevention person, that he bumped into to me as I was walking to the service desk, perhaps he thought it was my fault they didn't take the sale sign down, he seemed very antagonistic, perhaps he did not take his Ritalin, I am a senior citizen, and don't need this rude behavior in my life, perhaps jewel foods would be better off screening their loss prevention types, make sure at least they have a high school education, and basic communication skills, every who walks in to this jewel should get the service and courtesy they deserve, but no problem, I will now shop at caputo's, so Long overpriced jewel,

On March 19, 2007 between the hours of 1AM-2:30am I went into the store to purchase some peanuts and I noticed the self check out line was closed. I requested to speak to a manager and the plain clothes security guard said what I can do for you. (Note: he had no name tag to show who he was) I assumed he was the manager and I told him I don't think its right that every night there’s a long line of black customers. I don’t see why the checks out lines are closed because I’ve shopped in here and I know those lanes were open. I also said do I have to go wake up some of my white friends to get the self help line open?

The security guard got upset and said, "I don't want you in my store." and I said I've done nothing wrong I was only speaking of the self help line. I stood in line and the security guard came toward me and stood in front of me and ask me to leave and I said I just want to pay for my nuts and go. He bumped me and I said if you trying to hurt me you will lose your job and that’s a liability. The security guard swung at the nuts in my hand and the bag busted. He stared at me and immediately grabbed me in my collar and slammed me to the floor and said, "That’s it you are going to jail." I said I did not do anything wrong. As I was lying on my back he put his knee in my chest and stomach and I was yelling someone please call 911. I was telling the security guard he hurt my back when I went down and he said, "There nothing wrong with your ###." He was trying to put the cuffs on my and I continued to yelled for help because I was scared.
Note: I did not try to fight back and I did not grab the security guard. I keep my hands to my side at all times because I did not want to give him any reasons to justify why he attacked me.

The customers were standing around taking pictures and yelling at the guard saying if he stole something I'll pay for it. I yelled to the customer I did nothing wrong and I was not stealing.

The second security guard came and put his knee toward my neck and I was yelling I could not breathe because I take medication and my mouth is dry. I yelled and cried for help several times and the security guards kept telling me to shut the ### up so they can take me into the back room. I yelled please to everyone to call the police I need help and I asked the security guard to call 911 and he said we're taking you into the back room first.

The security guards were trying to pull me into the office because there are no cameras and they could have done anything to me. I asked multiplies times for someone to call the police. I both security guards to call 911 but they insist on taking to office first. I was yelling loud when they pulled my arm with the cuffs.

Finally, one of my arms were cuffed and the bigger security guard was tired and rested his knee on my chest and I told him I could not breath because of the medication and he said, "There's nothing wrong with you with a smile. One guard picked me up by one arm and the other guard picked me up by the hand cuffs and I screamed loud that I was in pain, I yelled for help and for someone to call 911. I was dragged about 8 feet with the security guard pulling me by the cuffs and the other security guard said, "And you said you hurt your back there's nothing wrong with your ###." The customers yelled and were taking pictures of what the security guards were doing to me.

The Pharmacy Manager came over and said if I get up and go to the room he would give me a glass of water. . I told him I take Adderall which has Amphetamine in it and it makes your mouth dry. I told him I was not going in the room by myself and to call the police for me. He walked away and said nothing. You would think the Phymarcist would have known the side effect.

I was dragged again another 3 to 7 feet and I yelled because of the pain in my wrist. I said you’re hurting my wrist, and the security guard said, "It's your fault." I begged the security guard to call 911 again but they refused because they wanted to get me into the back room. I was scared and I yelled please call 911 and finally I heard a customer call stating the guards were jumping on me.

The security guard choose not to call 911 because they were trying to get me into the office where they take a lot of homeless black people and jump on them and let them go. They reason for that is, it’s cheaper to beat the heck out of a person oppose to going to court.

Finally a customer called 911 for me and I assumed CPD was coming to save me but instead I get arrested without question. The Chicago Police department came and made me lay my stomach and while the CPD was hand cuffing me he look at my wrist and said, "Dam! We going to put in the report that our cuffs did not cause those marks and swelling. I asked the Chicago Police Officers to get me to a hospital because I had breathing problems and my wrist was hurting the officers ignore my request. The Security Guard did not know what charges to filed because the Chicago Police asked the Security Guard, “What did he do? Was he shoplifting.” The Security Guard said, “No. But I did ask him to leave and he refused.” The officers ask the security guard, “What charges would you like to file?” The Securtiy Guard said, “No, I don’t want him in this store.” The officers said you can file a complaint for Trespassing. The Chicago Police Department did not do their jobs because I should not have been detain because their was no grounds to arrest me. The Chicago Police Department coach the Security Guard into making charges against me which were false. The video tape shows I did not nothing wrong and you will see the mistreatment of the officers. When I was taking out of the door in cuffs my arms were lifted by the officers which added more pain. You will see in the video of me trying to get my breath and asking the Chicago Police Department to take me to the hospital and they refused several times. I was told I was going to the hospital but I went straight to the police station.

I get arrested for Trespassing which is a bogus charge because Jewel-Osco / Monterrey Security / Albertson / Supervalu had no probable cause to arrest me. I was standing in line with an item until the security guard knocked the bag of nuts out of my hands.

I was told to quit acting and I told the Police I take medication and that my mouth is dry please give me some water. I take Adderall which has Amphetamine in it and it makes your mouth dry as if you're eating sand on a hot day. I told the cop my mouth is dry and that's why my lips were turning white and the cop response was, "You're faking it." I said please help me take me to a doctor because I can't breath and my wrist is hurting. He said he's going to jail and they put me in the police wagon.

1. My rights were not read 2. The cops did not look at the video tape 3. The cops refused to take me to the hospital and I asked for medical help 4. Ask me if I was on Cocaine 5. I was handcuffs on top of the injury
I begged for water for about 15 mins and there was one cop asking me if I was on cocaine and I told him no and I've tried drugs or drinking. I was searched and I bagged for water and the cop said you can drink out of the dirty facult. I went to the dirty facult and drink and another cop came with a cup of water and I was drinking fast and the cop said, "Slow down before you chock." This is when they realized I was telling the truth and they became nice to me. I explained the situation to the cops and the medicine I was taking because they never heard of it before. I asked the cop why did I get arrested and you did not look at the video? He said, "That’s not my job and if you think you were treated unfairly get a lawyer."

I asked the cops when will I go the doctor and at that time it was 3am in the morning. I told the cops I could not miss work because I will lose my job. So the cop said, if we take you to the doctor you are not going to make it to work on time. It will be easier to go through the process and go yourself. The cop ask me if I was denying medical help at this time not knowing they were compromising my time and their time to avoid taking me to the doctor. I said ok, so I should be out of here before 5am and I was told yes. As the cops were leaving I told them not to forget to lock my doors because all my personal items are in there and they said, "We will take care of you.

I got out of jail at 6:30 this morning and I went to the Jewel to get my truck and it was towed. The security guard changed tours and the new guard said, "We towed your car about 10 minutes ago because it should not have been parked here and that's a fact. Enjoy your day." The female security looked at me and smiled and said, "Sorry." I said the cops told them not to touch my car and the male security guard said, "I have nothing else to say. We towed it and now what?" He walked off again and that was it. I spent my last $150.00 to get my car out of the pound.

I spoke to the vice president of sales at Jewel-Osco and the following conversation took place.
V.P: What if we don’t show up? It would not count against you.
Joseph: You’re wrong because it’s going to show up on my record that I was arrested.
VP: It’s going to show the case dropped and that you were never convicted.
Joseph: Your wrong, it’s going to show a false pattern of trouble and you know and I know this was a bogus charge.

I’ve served Jewel-Osco/Albertson/Supervalu/Monterrey Security with a subpoena to request copies of the investigation report and a copy of the video tape and to this date I have not received any answer or copies of my request. I’ve called Jewel-Osco/Albertson/Monterrey Security/Supervalu on several occasion and to this date I have not received any answer as of yet.

Jewel-Osco Loss Prevention and Monterrey Security takes customer accused of a crime in a room without cameras and beat them up. I had a situation with Jewel-Osco and Monterrey Security Company on March 19, 2007. I was harassed by loss prevention and Monterrey security up until my court day.

I sat in my car and some guys drove up and hit my car with a bottle and drove off. I was sitting in Starbuck's and I notice a face I recognized from Monterrey Security Company and Jewel-Osco loss prevention. I was at caribou coffee and two guys came and sat next to me and talked about the medication I take and there is no way I will win in court. I took down several plates numbers because I know they are trying to intimidate me not to show up to court and to file a civil suit. I noticed a plan clothes detective that was following me talking to Jewel-Osco and Monterrey Security before my name was called. They security guards from Jewel-Osco and Monterrey are thugs and they try to intimidate you by following you.

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On April 30, 2007 I went to court for the Trespassing charge I was going to fight myself because I was standing in line with an item when I was attack and I knew the charge of trespassing was not going to stick. I asked for an continence because Jewel-Osco / Albertson / Supervalu / Monterrey Security told the judge they wanted to file additional charges of Battery and Disorderly Conduct because they knew the charges of trespassing was not going to stick by itself. The additional charges were filed because they are trying to avoid any civil suit to protect them. I told the judge I did not agree with the charges because if there was any truth to the charges they would have been filed the same day and not April 30, 2007. The reason the additional charges were filed was based off my arrest record because they are trying to create a pattern to get me convicted to avoid any civil suit.

The night I was arrested for Trespassing the cops asked the security guard, “What do you want us to charge him with?” and the Security Guard said, “Trespassing.” But when we get to court the security guard filed additional charges of battery and disorderly conduct. Which is wrong.

I can’t apply for employment because no one will hire you if you have a case pending. With the additional charges I’m really scared because I don’t know what the outcome is going to be. Why did they wait to file additional charges? I never touch the security guard I never used profanity I was only yelling for help. They were allowed to file additional charges and it’s not right.

In court you had people sitting from Loss Prevention on the left side in the back and you also had Loss Prevention sitting in front of me to intimidate me. The one employee that had as a witness is a know gang members and he got into an argument when a customer was taking pictures with a phone.

I’m tired of Security Guards pretending to be cops and I’m tired of retired cops using the loop hole to avoid misconduct charges because the same law does not apply to Security companies as they do to the Chicago Police Department. The Chicago Police Department did not do their jobs because I should not have been detain because their was no grounds to arrest me.