JetBlue Airways
Reviews and Complaints

On July 20th 2019, I was flying to Orlando with my 82 year old mom and my 19 year old daughter with jet blue on 8:45 pm flight. My mom needed a wheelchair due to her health status. From there, on check in, the staff member asked me to fit in my carry on to the slot which I did ; so it fitted and she approved it. I told her that there is only few clothes in it but it looks big. As we went to the next step, another jet blue staff member asked again. I replied to her. I just did and it was approved. So she took it to see for herself. Thus we reached to go through security, I was asked to go back to check it again. I told her that it was checked by two staff members. She replied that she wasn't there so she sent me to another spot to check again.in the mid time the plane is about to board at 8:05 pm. From my understanding, I was pushing around with no regards to my elderly mother. When we reached to the gate, as we approached to our seats which was 6 A, B, C; we find no room to place the 3 carry_ons. One of the crew members demanded that I should find a spot in the back or checked them. As she was trying to pull my burgundy carry_on from the slot, the handle partly pull out on one side. I told her that I didn't want to check in any luggage and that is the reason why I didn't bring big suitcases. Now my carry_on is defective, couldn't use the handle when I reached to Orlando. The handle is completely out when I pulled it out from over head bin.
I actually chat with someone regarding clamming my carry on and my complaint the next day when I reached to my destination. This is mismanagement and lock of respect. Finally she found a spot on row 20 and 30 to place my carry_ons. So basically we are sitting upfront in row 6 and our stuffs are way to the back of the plane. When we landed, we had to wait for the plane to empty out before we could retrieve our belongings. As we got off the plane, there was no wheelchair for my mom. Then we had to wait again 20 mins, finally one of the crew members decided to bring her upfront. As we proceeded forward, someone came with a wheelchair. This incident was unacceptable and unprofessional. There was no emphaty and everyone thought that there was no wrong in that. I believe that it could be addressed differently. Besides it was not the time for rudeness.
My concerns were the disrespect and the mistreatment of my family and also my defective carry'on. I can only claim the carry on but I still keep my dignity. Clearly, I was furious but I kept my coolness. I hope that you can address this complaint will appreciate your quickly response. I believe that our return jetting on July 28th will be a little pleasant than the depart.
Respectfully
Chantalle Jones

I have been a JetBlue customer since they opened back in 2000 . Unfortunately today will be my last flight with them as today I was kicked a flight with my wife and 2 kids . I was kicked off because the JetBlue employee was being racist against my wife and after the 4th attempt I went up and stated this was [censored]. Daniel there Manger came up to discuss the matter and was just as Racist
Instead of fixing the issue he pretty much said you white boy we don't stand for foul language like [censored] and we hold the right to remove any customer from our flights even though you are traveling with your wife and 2 kids we don't care because we are racist . I never in my life had such a horrible experience with any airline and I am a constant traveler for work. Today I will make it my business to make sure that as many people I can know that JetBlue employees and managers are completely Racist
It's very sad for me to write this as Racism is a huge issue in our world

While boarding flight 935, 2 guests service agents began to scream at passengers as they were boarding the plane. This is an international flight, therefore I understand they may be some language barriers as most guests boarding the flight did not speak English. However, Under no circumstances is it Acceptable for agents to scream at passengers and threaten to forcibly remove of the flight if they choose not to check in their carry on!
I was even screamed at because my carry on was way too heavy for the agent .
As an airport employee myself I do understand the stress that this industry can bring . That is no excuse for poor service and blatant disrespect.

A flight was purchased on May 15 2019
on Jetblue going from JFK to SFO flight # 415 leaving at 9:12 am on June 25 2019. Seat 24D
On June 24 at 5 pm I tried to print my boarding pass, pulled my info up and a message pop up that I DID NOT HAVE AN ASSIGNED SEAT. I called the 800 customer service Number
I was told again I did not have a seat again, but I can purchase extra legroom for $99 . I refused, knowing I had a seat, agent told me to go to airport and get one assigned at the counter.
Got to JFK at 6:45 am for my 9:12 am flight, agent told me to use the kiosk...of course it did not work.
Another agent came to help me ( I am 70 years maybe they thought I did not know how to use it) she did it for me ...did not work, she told me then to go to departure upstairs .
I told her I needed to check a bag and could not go through security.
Then she stated I had to go to the " help desk".
on this day June 25 issues with flights mainly to Santiago plus other delays created a zoo like atmosphere in the terminal The help desk line was 7 loops deep to reach an agent.
At 7 am I was on line. 7:30 am went to the desk to tell them I just needed a seat assigned, they told me to wait my turn.
7:30 the same .Then called the 800 number again, they told me to buy again an extra legroom ticket, I did not have a seat confirmed.i refused to spend more money when obviously the mistake was not mine, most likely JETBLUE overbooked.
8:00 am still 25 people ahead of me, it was crazy the line was very slow, back at counter was told to wait.
Called 800 number, same reply .8:30 was told at counter that the doors were closed I missed my plane. Made it to the desk agent at
Got through to 800 number fuming at 8:52 you can check the recording ... an agent named Amy looked up my confirmation and said I had a seat before ... but since I missed ny flight I got an extra legroom seat on the 11:02 flight ...I would like compensation for my lost day, not extra legroom, my blood pressure went through the roof, I am 70 years old. Missed my bus connection to Napa, had to wait another hour, and got stuck in rush hour traffic. From 6:45 am to 8 pm is longer than an overseas flight!
BY THE WAY I MADE IT TO THE DESK AGENT AT 9:00 am

I recently booked a flight to Nantucket and the day it was scheduled to take off it was delayed for 3 hours, then after boarding and waiting 30 mins to get on the runway we flew the hr to ACK and then circled twice, was told we couldn't land due to fog and flew all the way back to the origin airport. Upon arrival the only information given was to check your emails. I am not a seasoned traveler and was traveling alone so I was stressed and anxious and tried to ask an attendant for guidance. They seemed annoyed by my questions and even tried to walk away as I was speaking to them. Then I called costumer service and was told since it was cancelled after the the original departure time I was eligible for a hotel voucher. I then made my way down to the help desk where I waited for 3 hours in a line to meet with one of only two attendants and when I finally did get to ask for a hotel voucher I was asked where I got that information and then told that was not true then they asked me to move for the next customer without any further assistance. So I waited until the next flight which was at 1:07 the next day. This flight was then delayed for 5 hours with multiple gate changes and there was little to no assistance or explanation. This has been a horrific two days and I will never ever again fly with this atrocious airline

I purchased a return ticket from Pakistan to Washington.
Route of return was given as follows:
1. Washington(Dulles) to New Yark : 23 January 2019 via Jet blue Airways B6 1208,
Airline Reservation Code YYDXTG
2. New Yark to Jeddah 23 January : 23 January 2019 via Saudi Arabia Airlines SV 20, Airline Reservation Code RIK88Y
3. Jeddah to Islamabad : 24 January 2019 via Saudi Arabia Airlines SV 888, Airline Reservation Code RIK88Y

Jet Blue Airways cancelled flight B6 1208 with out informing me or my booking agent. When I reached Washington Dulles airport on specified time, I come to know about it. I have to purchases a new ticket from Delta airways on spot it cost me 323 USD extra.
I need refund of this amount and additional charges which I paid on Delta Air/ Saudia Arbia Air ways ie 250 USD.
I contacted Jet Blue Airways they are willing to pay only 100 USD to me, which is not acceptable to me.
I need 323 USD back.

My flight with JB 936 was supposed to depart at 2:15 AM on May 6th and arrived at around 6am. But as soon as I got to the JetBlue counter at STI, I was informed the flight was going to depart at 3:30am. It didnt.
Every hour after, I was informed about more delays. We were provided with minimum to none info about the problems, even though our repeated requests on the matter.
Not only they were rude and incompetent, but Jet Blue clerks/attendands made a mockery of the passengers requesting informations.
I kept asking JB clerks for a supervisor or at least someone who could be competent to tell us about the problems, but they insisted that they were nothing they can do. I personally begged one of them to get a manager/supervisor because the situation was about to get out of control and they were going to get hurt (as many passengers were planning).
They promised compensations, but as of today I havent heart anything from you. Simply disturbing and unaceptable!

I am a regular JB user, but have come a decision that it was hard to take: I have to flight with a different airline.
Way to go JetBlue!
Sincerily,
Julio Lantigua
[protected]

I bought an international flight that is associated with another airline. Jetblue doesn't have flights to were I go, so I had to share with another airline. The other airline let's me travel with my cat but jetblue doesn't accept because "I have another airline included". They suggested buy the same flight that I already had and also pay for my pet's transformation on top of that. I find it so unnecessary to waste so much money for a irrelevant rule. If the other airline let's me travel with my pet without even charge, why do I have to pay extra for a new and SAME flight, plus the fees of traveling with my cat? I've been a customer for years, I can't believe they don't care the customers problem or even try to help in any way. I can have the same ticket cheaper and with no extra expenses with another airline.

I am expecting a full refund on my flight that was delayed for 2 hours and as result I have missed my appointment as well as all the time was waisted.

The date : 03/03/2019
The flight: jfk - phx
Reservation # ueksew
Seyed hadi salehi
Please respect others time and rights.

This isn't acceptable for a large company like jetblue.
Of course the full reimbursment on the flight costis epected.

I have been flying JetBlue for the last 15 years or more. The recent pay for checked bags policy has unfortunately created a huge surge in the number of carry on bags to avoid the additional cost. It has also made for passenger frustration. I recently traveled on a three legged flight from JFK to JFt. Lauderdale to Jacksonville and back to JFK. I requested an aisle seat on all three flights and got 8th row, It seems that the aisle seats are always in the last group to board - group E. Each time there was no room left for overhead storage and I had to check in my bag .At no cost but each time the luggage took forever to get to the carousel.I actually paid 30.00 to UPS to ship home alot of my clothing so I wouldn't have an issue with my carry-on not fitting.

There has to be another way to encourage people to check bags in and to not penalize the aisle seats by making them the last to board and forcing them to check the bags at the airplane doorway.

And FYI - on two flights there was a problem with the TV's not working. The onflight entertainment is why I have always chosen JetBlue! Very disappointing!

Im really upset even though your don't care im jet blue company your really making money with customers, I miss spelled my name and you charging me $180, so because I couldn't stay with my fare you found one for me $50 more extra im really piss I don't cancelled my trip because it will cost me more.. I cant even type because im so upset your need better service then taking peoples money not customer service your make money stop being greedy, then the freaking tv dont work dummies.

This is our first time flying jet blue. We are a person of size. We are use to flying southwest where we let them know at the counter and they give us a reserve pass to place in the seat between us at no charge. We assumed this was the same way on jet blue. After reading your guidelines on your website https://help.jetblue.com/SRVS/CGI-BIN/webcgi.exe?St=61, e=[protected], k=2231, sxi=13, case=obj (1823). We see we needed to call the number listed to reserve the extra seat and as stated there would be a change fee since we did not do this during booking. When I called I was speaking to your rep cordell which proceeded to tell me this wasn't southwest airlines and there is a charge for this seat. It clearly states we would be charged a change fee but not for the extra seat. He became very disrespectful and told me I was not understanding. We fly all of the time and are not first timers except to your company. He treated me as if because I am over weight do to an issue he knows nothing about that I did not deserve the respect of a paying customer. I asked to speak to his supervisor. He responded that there was no reason for me to speak to a supervisor. It took everything I had to not say what I was thinking and to keep my composure. I have never been treated like this ever. I demanded to speak to his supervisor. He told me he would discuss this and bring his supervisor up to speed on our conversation before I could speak to her. Trying to intimidate me I suppose. When supposedly his supervisor belinda got on the phone I told her how disrespectful he was and she just said sorry about that in a nonchalant way. She said we would have to pay for the seat and it clearly does not say that. It says there will be no charge for the seat just a change fee. She argued about it and then said let me check on this. Put me on hold again, which I felt as if her and cordell were just laughing about keeping me on hold again. I found this first experience to be very discriminating and disrespect. Instead of helping our first experience go smoothly. It has turned into a high anxiety stressful christmas trip. I feel there needs to be a huge training class for your customer service team. Never argue disrespectfully with a customer. I if there is indeed a charge for the seat, your site need to be more clear. I find this to be false advertisement. You don't know that person. Yes, overweight people have a respectful high corporate job as well that use you for their corporate travels. I'm thinking after this experience they will no longer be doing so. As for me and my family going forward we will not be undergoing this experience again. I pray that no other customer has to endure this same experience as we did.

JFK to Palm Spring, Ca. October 25, 2018 (XAPYAF) Barbara & Vincent Cucchiarella
The flight going to Palm Springs most of the plane did not have tv service. When I asked for a second Vodka they didn't have anymore.

Palm Springs to JFK November 8/9 (red eye) same two passengers.
The flight was delayed after arriving at the airport schedule for departure at 10pm...didn't leave until 11:30. The plane was so hot the entire trip that my husband got very sick after we arrived home. The snack packs (i purchased two) were horrible didn't eat that. Kept complaining about the heat but it was not fixed. Yet upon landing the air vent above the seats was blowing out cold air. ? There is nothing worse then being on a plane that is hot. Your basically in a tub and the germs just multiply in the heat.
I love jetblue airlines and have never had a problem before but I had to say something because these flights were from hell.
Thank you for listening.

I recently flew to Ft Lauderdale from Austin Airport on 9/17/18 and returned to Austin Airport on 9/22/18. The flight attendants were extremely rude, especially the one that was in the cockpit with the pilot. I simply called her as she was walking down the isle and she told me to shhhh and that she was a flight attendant and not a stewardist. I will definately think twice about using Jet Blue again, as I don't appreciate being talked to like this. She also said something to the other attendants as they all turned around and looked at me. Very Upset and she is very rude and should not be working with the public.

On August 28, 2018, approximately 11:45 a.m., at Orlando International Airport,  1 Jeff Fuqua Blvd, Orlando, FL 32827, my husband, my son, and my grandson and I was racially profiled and targeted by the check bag person. 

My family and I had just completed the check in at the kiosk, then went to check my bag. I was the only one in  my family to check my bag because everyone else in my family had a carry-on. 

However, I was told that my son's bag had to be checked in as well. I asked the check bag person why did he have to check his bag in; when we arrived from Baltimore Washington International (BWI), his bag was a carry-on. Nothing has changed as far as the size or weight of his bag. 

I was told his bag was too big to be a carry-on, which I knew it was a lie. Therefore, I had to return to the check-in to pay for another check bag fee, $25.00. Then, we returned to check his bag, the check bag person weighed his bag and it only weighed 32 pounds. 

After, I arrived home I noticed a note in both of my checked bags stating that both of my bags were searched by TSA. My family and I never gave consent to have our bags searched. 

So the discrimination and frustration you caused my family and I was to ultimately to get me to check my second bag so you can search it. This is the main reason I had to check in a bag that when I arrived to Orlando from Baltimore airport was a carry-on because they wanted to search for no apparent reason. 

The check bag person thought we were carrying something illegal, I guess that was his reason to want to illegally search my two bags. 

Our bags were not found to be carrying anything illegal. If this is your routine practice to stop and search individuals bags for no apparent reason, but, to be profiled, targeted and discriminated against  because of our race, than this is unconstitutional. 

My family and I have the right to be free from "unreasonable searches." The Fourth Amendment protects our right to privacy. 

The illegal search by the TSA determined that, my bags that led to the lying to have my bags searched were not a valid. 

Lastly, I'm requesting a full refund in the amount of $ for mu family and I.

I receive an email with a confirmation code ( FTEZNT ) and I didn't make this booking. I need those points in my account back becase I need to set aa booking for work with them.

I need to book a flight from FLL to Sju as soon as possible and due to this situation I haven't been able.

I try to cancel and cancel buuut thjey charge me $75 and I wont pay that because I didn't make this

So I was scheduled to travel August 3 and my flight was canceled due to no pilot was available, I overheard the manager fighting with pilot because he refused to flight, he said he knows he's rules he have have done his hours. My flight was canceled until 5am I was on standby since I had my brother weeding to attend, my daughter was so stressed and tired, at 5am we were told we have to flight in the afternoon on 8/4 which was pass the 6 hours, they did not offer transportation, food or nothing. Yes I decided to flight at 2pm on 8/4 and my flight did not leave until 4 pm, now all they are offering is $100 I miss my brother weeding and all the headache I went through with my daughter. Forgot to mention my husband and daughter luggage never arrived 😫

True blue # #
[protected]
Itinerary #
[protected]
Ticket #
[protected] (oluwayemisi omobowale olugbanmu)
[protected] (oluwatofunmi omobowale olugbanmu)
Booking id
Rbi9q3

Second perssenger19#[protected]
08/01/2018: flight delayed at providenciales, turks and caicos islands cancellation announced at 0220am, till the next day before we could travel the next day 08/02/2018 at 1400hr. My hotel reservation for the 8/1/2018 was not refunded.
On the 8/3/18: we missed our flight due to delayed check in at jetblue counter fort lauderdale airport. First, the jetblue security officer, a jamaican lady confused us by saying that we have missed our flight and she directed us to a wrong counter that is not for jet blue.
0432hr: we finally returned to the same jetblue check-in line, where that lady sent us away from, by then the queue was so long.
At 0500hr: I approached the check-in counter because our flight time is 0640hr, the lady officer told me to wait in the line that, we still have time. We got our boarding pass at 0555hr and passing through security we took about 11minunues, I asked my daughter to run ahead of me to the boarding gate, she was told that the gate will be close in one minute's time if her mother did not show up. I got there at 0609hr, only to be told that the gate was closed and we cannot board this flight.
That was how we missed our flight and the connecting flight at newark - emirates flight to lagos nigeria.
We were directed to just ask counter of jetblue, after much crying, the officer there called emirates customer services and they insisted that we had to pay $400usd to change our flight. That day was my daughter's sixteen years birthday; she was traumatized by this misfortune. Our vacation plans were ruined by jet blue from the first day.
We were directed to jet blue baggage claim office to lodge the complaint and request for our bags to return back to fort lauderdale the officer's name is jessica. Our bags numbers are [protected], [protected], [protected] and [protected]. She promised us that our luggage will be returned to fort lauderdale with 1430hr flight.
1600hr: I went back to the baggage claim office to check for our bags, we were told that the flight was cancelled. One of the officers said to us that our luggage will be forwarded to emirates airline and that we will collect them at our final destination, lagos nigeria.
We travelled believing that jet blue staff will come true by their plans to transfer our luggage to emirate airline.
We did not receive our bags until after 8days of travel, just two day prior to our return. I was calling from lagos nigeria and my sister mrs. Ronke ikunika had to personally go to jetblue baggage claim office at fort lauderdale airport several times in other to follow up on all the transfers.
Our vacation was ruined by jetblue and all her staff members. I had to spend the remaining money on me to start buying clothes and grocery in lagos nigeria.
The total amount of money spent was more than $1500usd.
Two new hard case bags were badly damaged when it was delivered to us in lagos nigeria.
08/22/2018.

I am writing to express my recent experience with your airline while departing Cancun on Sat 08/14/2018.

I checked my flight status before leaving my resort and the flight (0852) was confirmed and on time. On route to the airport I received the 1st of many notifications informing me of a short delay. I continued to receive 20 additional messages with delayed flight times throughout the day. I approached 2 different JetBlue representatives who assured me that the flight would definitely be leaving at some point and that a crew was already prepared for the departing flight. I was concerned that the flight was going to be cancelled and wanted to return to my resort while it was still daylight. I was assured over and over the flight would DEFINETLEY be departing that evening and there was no need to worry.

I received an automated call from JetBlue at 7:43 PM informing me that the flight had been cancelled and rescheduled for 8:30 AM the following day. After over 10 hours in the airport, being strung along by message after message on time changes, being assured we were going to be leaving by 10:30 the flight was cancelled and we were left stranded!

We approached the Jet Blue representative who informed us that we must collect our luggage and leave the airport. We asked if we could stay and were told this was not an option. We then asked if any assistance was being offered to find transportation or lodging and were informed that it was our responsibility and no assistance was being offered.

What followed was a terrifying evening in downtown Cancun trying to find a hotel (everything close to the airport was booked). We were able to speak to a "tour representative" at the Comfort Inn where no rooms were available who "helped" us get a taxi and a room at a "friends" hotel. We were asked to pay in cash ($170.00 for a $35.00 room) and an additional $35.00 for the taxi service.

I have traveled to Cancun even though there have been travel advisories because we have booked rooms at expensive resorts which are private and safe. We do not even go out on excursions due to the fact that crime in that area is at an all-time high. I do not need to be stressed and fearful on my once a year vacation. I experienced a major panic attack and anxiety due to the complete lack of concern and help of your airline.

I understand JetBlue has no control over the weather conditions. You do however have an obligation to provide your customers with better customer service. You do have the responsibility to make sure your passengers are not put into unsafe situations due to your neglect at cancelling a flight after stringing people along for an entire day.

Please help me understand how we can avoid situations like this in the future. I will not be traveling to Mexico again due to this horrible experience.

HI
to whom it concern
my name is JENNY CHARLES DELISCA, While I was returning from Miami to Haiti on August 7, 2018 I lost my backpack which had a lot of important things such as documents and pieces from my kids and other really important stuff on the plane.
the flight was from 9am to 10:45 am and the flight number was 1609, I was traveling with my two children that day.
I waited impatiently for your call because I left my number but now nothing is confirmed to me and I have to write to you in order to take into consideration
help me to refund it please,
and call me on (509)[protected] or
email. [protected]@gmail.com