Jetblue Airwaysmosaic phone line

(I am writing this while on hold!) Is there still a dedicated Mosaic customer service line? I wonder because I've been trying to use it since December 1st and once had the experience of being on hold for 11 minutes and then cut off and the second time, I got a busy signal and then apparently was transferred to the regular JetBlue line where I waited on hold for about 7 minutes. Now, they are transferring me back to the Mosaic line and I am again on hold. This is unacceptable. The reason I had been trying to call Mosaic is that I had to change a flight that I had scheduled to get me to Nashville as my father was having some tests. I need to change the flight as they went ahead and did the tests early and now he is having heart surgery on Tuesday, Dec 5. Since I couldn't get any help from the Mosaic line on Dec 1st, I tried to cancel my original flight and rebook the flight myself online. I managed to cancel the original flight but was unable to rebook the new flight (which was $ 179 at the time) because your website was acting up. So, the next morning (12/2), I woke up to try to book the flight and it was now $40 more. Ok, I was not pleased, but figured I had no choice. So, I tried to rebook it. I thought it rebooked as it took points out of my account but when I went online to check, it hadn't booked the flight although it took the points (for an even more space seat) and didn't return them. So, this morning, I spent another period of time trying to access the Mosaic Line [protected]) to no avail. I finally waited to speak with the regular line and when I explained my issue, they transferred me to the Mosaic line...more waiting on hold. She finally resolved my issue but not without a lot of unnecessary angst and annoyance on my part.

JetBlue's flight experience is very good, but your website and phone system are in need of a serious upgrade.

Cathrine Schwartz, True Blue # [protected]

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions

    IN THE NEWS

    Unhappy consumers gather online at Complaintsboard.com and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.