The complaint has been investigated and
resolved to the customer's satisfaction
Jet Blueunaccompanied minor on her own


My ten [10] year old come from FLL [Ft. Lauderdale] to BOS [Boston] on Saturday March 12, 2011. My ID was taken at the ticket counter and I was issued a ticket to go through TSA and proceeded to gate 12 where my daughter emerged from the plane NO flight attendant in sight!!! She was told to deplane with the woman she sat next to on the plane. So Jetbule releases your child to whoever is at the gate? Is this responsible? They charge $85.00 extra to put your child in danger?


  • Jk
    JKDE Mar 14, 2011
    This comment was posted by
    a verified customer
    Verified customer

    They say, "As a courtesy, unaccompanied minors will be seated as close to the front of the aircraft as possible so that the Inflight crew can assist them when needed."
    Nothing is said about escorting them off the plane.
    "Photo identification is required for both parties who drop off and pick up an unaccompanied minor. Unaccompanied minors will not be accepted without the guardian's photo ID."
    "Since guidelines vary among airports, please check the unaccompanied minor pick up section under the specific airport the unaccompanied minor is traveling to, to determine if a gate pass may be issued. This information can be found by entering the airport name in the search field, then selecting the Unaccompanied Minor Information link under the main airport heading."
    Did you do that?
    "The child will only be released to the person indicated on the unaccompanied minor form or on the reservation and that person must present their government issued photo ID."
    Did that happen?

    1 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.