JC Penney review: Improper dye job

I scheduled a haircut at JC Pennys salon in the Southcenter Mall in Tukwilia, Washington for my birthday. Before my haircut, my hair was halfway down my back and I wanted a long Bob. The stylist that cut my hair was great! A few days later, I decided I wanted to color my hair. I looked online and the one who cut my hair wasn’t there that day so I booked an appointment with someone else. Online it said it would cost $140 to get a double process color. So I did it.

When I went to my appointment and told the “stylist” what I wanted, she quoted me $220! And that was with a discount. I did it anyway and showed her online the colors I wanted. She said my hair was too short to do those colors. We opted for red highlights instead. So begins the process.
2 hours later, I was finally done. 1. I didn’t know this at the time but she totally FRIED my hair. The color was crap and I looked like a freak.

I’ve contacted JC Penny to file a complaint and was that the manager would call me back. But it’s been 3 weeks and no one has reached out. I ended up paying to get the color taken out of my hair & my hair now has nothing but blonde highlights.