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JC Penney

JC Penney review: glass do not fit, not made right ( 1 comment)

S
Author of the review
12:50 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

My mother is on a fixed income. She thought jcpennys would be a good deal with %50.00 of frames!She had a great credit! They also have signs withour the optical on the website garantee or not happy! Well this is a lie by jcpennys optical. Because even the warranty was phoney!
She had to wait two weeks for the glasses and they still not did fit! I went back to jcpeeny twice. to have them fitted! nothing!
Her eye doctor said the frames are two big for trifoicals they are to heavy and not made correctly! She needs another frame and glasses made again! Jc pennys refused to make another pair! My mom is having headache because of the glasses! The warranty is no good it only covers to rejust and the sides of the glasses, which we were not told!The warranty cost $20.00 and her glasses cost$253.18. She can not afford amother pair of glasses. So go somewhere else

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The complaint has been investigated and resolved to the customer’s satisfaction.

1 comments
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anonymousoptician
Florissant, US
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Jan 21, 2010 5:56 pm UTC

There is no such thing as a frame that is "too big for trifocals."

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