Finally received my JCPenney credit card after buying a cookware set. I hate having debts hanging over me so I wanted to pay-off the balance straight-away. Imagine my consternation when, landing on the Payments page I could find no way to submit a payment other than submitting my bank account and routing numbers!
Considering all the data breaches in the news I wasn't about to enter this information. I was seeking to cut a check or make an electronic transfer from MY bank to JCPenny but there was no such option. I could ALSO not make a payment via Paypal - which would ensure my transaction was secure.
I finally drove back to the store (Galleria at Crystal Run Middletown NY) where I explained my concerns and was aided by 'Pauline' who was very polite and quickly resolved my transaction.
Desired outcome: Add an option to your CC 'Payments' page to enable customers in making payments on their JCPenney credit card accounts via their bank CCs and another to enable them to send funds from their bank accounts.