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JC Penney Customer Service Phone, Email, Contacts

JC Penney
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4.4 8289 Reviews

JC Penney Complaints Summary

145 Resolved
1240 Unresolved
Our verdict: With JC Penney's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Newest JC Penney reviews & complaints

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11:35 am EST
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JC Penney ambrielle bras

I have been buying ambriell bra's for years from JCPENNEY in The Auburn Mall in upstate NY, I pay a lot of money, love The fit and I am big busted and need the support, The only complaint is that The underwire comes out and sticks me, I hand wash and dry and it has happened to everyone, The are expensive and you can't return a used bra. Some it happens after months and others it happens after a few washes, what can you do to fix this, I was one of the people who asked for them to come back, I'm very disappointed in what has happened and can't afford to keep replacing them

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1:35 pm EST
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JC Penney arizona boys jeans/pants

My 7 yr old has had random holes poke through all of his Arizona jeans. All in the crotch/butt area and nothing along the seams. This is odd, and the only clothing that has done this in our family of 5. He is not have rough on clothing and the knees almost split with in a month of purchasing. First time purchasing and I will never purchase this brand again. CHEAP MATERIAL!

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3:28 pm EST

JC Penney men's pants

> Ordered 2 pairs of Haggar men's dress pants. Both were ordered in my size (36x31). One pair was fine. The other pair was the wrong color at AND wrong size - by a lot. Went online to request exchange or refund, fully expecting an easy process beginning with a printable UPS label or some such. Instead they expect me to package up the incorrect item, write up and explanation of what happened, take it to the Post office or UPS and ship off to JCP at my expense---and TRUST that I'll get a refund some day, with no mention of the shipping charge.
> To avoid all that, tried filling out a form I found online for JCP customer service that seemed perfect, except it crashes with a "Sorry our messaging system is not working, ...try later.
> Finally called 800 number and held for 5-10 minutes before getting an option to get a call back. They called back in 10 minutes, put me on hold, then disconnected.
> Gave pants to co-worker and will never buy for JCP again.

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2:32 pm EST

JC Penney order number 2019313412824270

I ordered Christmas presents from JC Penney website on 11/9/2019. Order# 2019313412824270. The items were a J. Ferrar kinit beanie, Claiborn Mens Y neck long sleeve cardigan, cubic zirconia 3 stone engagement ring, white sapphire pendant necklace and a mickey mouse pendant necklace.

I spoke to a JC Penney representative on 11/16/19 because I was wondering what was taking so long for my items to arrive. I was informed the items had been delivered to an old address: 1860 Corte Amarillo in Oceanside CA. an address where I no longer reside. I live in a different state now (see address below) and I explained to the representative I can not retrieve my packages. He gave me your UPS tracking info and number said maybe UPS could help me. Needless to say UPS was not helpful and said there is nothing they can do to recoup my money and they will not return to the address to pick up items unless instructed to do so by JC Penney.

I would like replacements on the items if possible or a credit for the 114.49 charged to my card. Please let me know if you are willing to help me recover the items or compensate me.

Thank you,
Melba Dubose-Donaway
3038 Blantyre Bend
Round Rock, TX 78664
[protected]@yahoo.com

P.S.
I waited several days to cool off because I also sent an e-mail to your customer service and got no response. also, I was very angry but did not want to take it out on a telephone operator who doesn't have any power to fix my issue.

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12:08 pm EST

JC Penney arizona jeans tearing after a few wears

I have bought at least a dozen pair of men's Arizona Jeans in the past year and EVERY pair except two of the darkest wash have torn on the inside of the back pocket. These are the original bootcut. VERY disappointed in the quality. These are the only jeans I can find for my son since he wears a 28x36. Lots of money wasted. Your jeans use to be better than this.

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RIco21
, US
Dec 27, 2019 10:07 am EST

Me too Same exact spot. Wore them 3 maybe 4 times. What will Arizona Jeans do for this? I cant take them back to JC Penny.

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ScottKawiBoy1428
, US
Dec 04, 2019 3:30 pm EST

Same exact spot, left rear pocket ripped exactly like those 2 pictures, 5 pair of brand new jeans, wtf!

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10:25 pm EST
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JC Penney being watched by employees on 2 occasions

I am a long time customer of my local Moreno Valley, ca mall J.C. Penney. On 2 occassions recently I was watched by an employee when shopping there. I'm appalled at this treatment after shopping there for the last 18 years. I hate I gave them my hard earned money. Something needs to be done. I want to sue this store for causing me emotional distress. I've been a long time customer at the local mall and J.C. Penney. The first incident occurred August. 2016. Exchanging a pair of jeans they were accusing me of trying to steal. Tonight I go into the store with my daughter who has lots of money to buy clothes, we have no need to steal from stores and never have. We were watched by a Caucasian employee the whole time. Very uncomfortable, I will not shop at that store ever again. I should bring a lawsuit against them.

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12:48 pm EST

JC Penney jc penney credit card

For as longs as I have been shopping at jcp and for the two years i've had the jcp credit card, i've never gotten that "extra" 20% or more off my puchase by using my jcp card! Never!

I get the sales deals, and I get the standard coupons they offer, but i've never, ever, ever had that "extra 20% off or more by using your jcp credit card"!

Does anybody else have this problem?

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6:15 am EST

JC Penney quality

I have St. John's Bay jeans and decided to order more pairs online since my size and the type was not in the store in Calumet City IL. I had to return them because one was marked with 2 different sizes and the other did not fit the same as the ones I had. Then I had to return an area rug because it came apart during the first wash. They are called, "Washable Rugs". I found a comforter that I really liked and ordered it. I didn't hear anything for a couple weeks and then contacted JC Penny after about a month. First there was no record of it then it was suddenly found after I told them how upset I was. I washed the comforter. All the bunting inside clumped up into bumps and it shrunk on the top side making it loose between the buttons sewn into it. It looks horrible. I am done with JC Penny.

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6:19 pm EST
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JC Penney girl’s black winter coat

I purchased an Arizona Jean Company winter coat for my daughter less than a month ago. I hoped it would be her winter jacket for the whole season. She has worn it about a dozen times and has not done anything strenuous in it- mostly just to and from school. She is generally not hard on her clothes either. Today I saw it already has 2 seams ripped out. I am generally disappointed in the quality for how much I spent on the coat.

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4:38 pm EDT

JC Penney fiesta and sina boots

I purchased these boots at the Century 3 Mall location in West Mifflin Pennsylvania. I have wore the Fiesta today in the rain and my feet were soaked! My sister wore the Sina and stepped in a puddle and her feet were soaked. Why would you sell boots in the East if they aren't waterproof? It is EXTREMELY uncomfortable to walk around with water in your shoe sloshing around! I bought these because I've worn similar boots for winter with absolutely NO PROBLEMS! I WILL NEVER BUY YOUR BOOTS AGAIN!

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8:31 am EDT
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JC Penney online order #[protected]

Re: order #[protected]

Didn't have shirts on sale in store, had to order on line.
Ordered 8 shirts, different colors.
Took 6 days to get email stating order was shipped.
Took 2 days to get email stating package was delivered.
Didn't get package.

Called in to say no package.
Was instructed to call back in 3 days if no package arrived. Was instructed to file a complaint was USPS.
Did not receive package in 3 days. Called back. Was instructed to call back "tomorrow" if still didn't arrive, due to weekend.

First attempt at USPS was unsuccessful, didn't know shipping from address and did not see the box for shipping address unknown. Second attempt to file a claim with USPS was successful and is in process.

Called back next day and was given a rude customer service operator. I was put on hold multiple times and kept being instructed to answer the same question repeatedly.

I was told I could have a refund. I said I wanted the shirts.
I became angry, frustrated and could no longer communicate adequately.
I told the service rep that I would hang up.

I still haven't gotten the shirts.

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6:02 pm EDT
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JC Penney haggar trousers

Problem:
Purchased online one (1) pair of Haggar Work to Weekend PRO Relaxed Fit Pleated Pants item #[protected] ordered on 27 September 2019.
When trying them on one day after delivery I discovered a very small hole (perhaps a flaw in the material weave) on the front of the left leg. Returned them to J C Penney per printed instructions on the shipping paperwork, using the enclosed return shipping form, and including a statement of the problem.
Penney imposed a penalty on the return price, and neglected to pay return shipping via USPS.
I assume you will wish to correct this apparent error.

Richard Donley

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ftt
, US
Oct 16, 2019 5:05 am EDT

Our shop has many styles of trousers, both men and women, free of mail
http://surpassa.ebcoo.net/product-category/apparel/trousers/

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ftt
, US
Oct 16, 2019 5:07 am EDT
Replying to comment of ftt

I received the goods from her, the quality is very good, recommend everyone to buy
http://surpassa.ebcoo.net/product/women-pants-elastic-high-waist-pockets-suede-harem-pants-casual-autumn-plus-size-trousers-women/

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sumengxue
, US
Oct 16, 2019 5:01 am EDT

I saw a pair of pants on the Internet before, very comfortable, affordable, especially the service, very thoughtful, recommended to you:
Http://surpassa.ebcoo.net/product/hot-big-pockets-cargo-pants-women-high-waist-loose-streetwear-pants-baggy-tactical-trouser-hip-hop-high-quality-joggers- Pants/

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sumengxue
, US
Oct 16, 2019 5:08 am EDT
Replying to comment of sumengxue

There is also that design sense, so I can't see it. There is a matching recommendation, which is quite good:
Http://surpassa.ebcoo.net/product/simplee-split-striped-lady-wide-leg-pants-women-summer-beach-high-waist-trousers-chic-streetwear-sash-casual-pants-capris- Female/

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7:53 pm EDT

JC Penney store manager

Hi I am an associate that works for your JCPenney store here in Palmdale California, and I just wanted to bring to your attention how much of an unpleasant work place this really is. From your HR managers Sharon Hunt & Jeannette Grajeda who play favorites with associated to the disrespectful store manager Naomi Brennan who is blatantly racist and talks down to the Associates as if she is better than them. I started working for this company in 2016 and it was one of the best places I have ever worked so much that I had given up a job that I had really cared about because I loved working here so much, well that is definitely not the case anymore. The Current store manager who has been there for a short amount of time walks around the store and makes all of the associated feel as if they are not good enough, so much so that there have been multiple associates who loved their jobs and wanted to retire with the company leave the company because of how much of an uncomfortable environment she has made it for those who still work there. She has made blatant remarks on how she does not like people of color and you can see that she does not by the fact that there have been Associates of color who have worked for the Palmdale CA store who have been let go or pushed out because she does not personally care for them. To hear your HR management and store manager talking in the offices about how they would like people to be fired or let go because they are not "liked" is simply unprofessional and disgusting, the fact that you guys would sit around and allow these people in management to make your associate (who are the ones driving your business and making sales I might add) feel like they are trash and they don't work hard enough is the very reason that we are failing as a company you can't expect to drive sales and make i caps and make the plan when you have bad management who then runs the store into the ground which is what she is doing, she allowed associates to not only not take their breaks and lunches when they are supposed to she also tells the HR management to fix associates time stamps if they get a violation so that the store doesn't get in trouble and have to pay the extra time I have personally been shorted on pay that I have earned because the HR management is never in the offices to do payroll correctly, to which I have all the proof and printed documentation if a law suit is in need to be filed. I also have proof of working more hours then I have gotten paid for and upon bringing it to HR's attention they give you excuses and do not adjust the pay that you worked and did not get paid for, if this has happened to me how many associates in this store have not received the Proper pay for working so many hours you can't underpay and take hours away from peoples payrol if they have already worked them that is also illegal & again a very big lawsuit. There is no type of back bone in this store as an associate I have had other associates come to me and tell me they feel bullied by the management or other associates who work at this store and they feel that they have no one to go to because the store manager plays favorites and if she does not like you then you will loose your job, I also might add is A. Retaliation and B against the law to make your associates feel like they can't go to management nor HR because they will not do anything for them if you can't even go to your store manager or the HR managers inside of this store then who can you even go to? Because I will let you guys know right now that these "managers" are going to get your company into a lawsuit that I'm sure you do not want to take the time to speak with nor do you have the funds to afford to pay out. Please as an associate as this store I would really just like the place back that I loved so dearly, this store used to be a place I would wake up and love to go to now I wake up and dread going to work because of the people that you have to be around while you are there, no one in this world wants to feel as if they are not enough, like they are only worth being bullied, like they have no voice when things are happening and they want to speak upon but can't because they will be retaliated against. Trust me a happy worker creates a loyal customer and you are showing this store that it is just okay to mistreat your associates when they are the ones who are the pride and joy of this company please make a change we just want out happy non bullied work environment back

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9:28 am EDT

JC Penney fitting room

There is no privacy in the fitting room I have witness a male and female recording people while they are trying on clothes. When I asked them about it they said they are from loss prevention and have the right to film people even if it means violating their privacy. I no longer feel confortable trying clothes in this store. They should have an employee count the items you take into the dressing room rather than violate customers privacy.

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6:24 pm EDT
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JC Penney mattress

We bought a Mattress thru your store in Brighton, MI. We had it less than a year and the mattress caved in. It took 6 1/2 weeks of calling, going to the store 3 times because no one called back and finally had the pick-up done on 10/8. Huge relief or so I thought. On 10/11 rec'd a call on my vm to confirm that pick-up had been done, I called back and spoke to Danielle and confirmed that the pickup had been done, end of story or so I thought. I come to today, receiving a call from JC Penney Corp to tell me (now that my mattress has been picked up and taken away) that because we have not contacted them to confirm the pick-up they were cancelling in...SAY WHAT. This is horrible customer service - all the time we have put in, all the calls, all the in-store meetings and now I have no mattress and you are cancelling the pick up. So I call again, speak with Ashley, she put me on hold, for 15 minutes I sit on hold, no one ever comes to the line. So I hang and call back get put on hold again, this time a Supervisor comes to the phone by the name of Tana, she also states that she saw all the communication going back and forth between me and the Co about this pickup and how hard I was to track down, not true I said - I rec'd no call because they were to call my husband and not me...but of course that is in their records but it is fabricated, just wow - it would have been nice to have a sincere apology, but no that wasn't happening with her. So she states that she sees that the mattress has been picked up and the credit will be 10 business days ( I was told from the store 4-5 business days) So the joy I get is to call back because obviously this company will not be proactive and doesn't care about customer retention.. Will not ever buy anything else from here again. You can't even find out who to escalate this stuff to. No accountability must be nice. I would just like my refund and trust that I will get it. If JC Penney really cares about their customers, can they tell me how they are going to make this right. I feel like I was a bother to most of the people I dealt with which is odd as most companies would like you to buy from them.

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8:58 pm EDT

JC Penney instyle beauty salon.

I want to start off by saying the staff and stylist at the salon are fantastic. However, the Decor is really dated and boring. I feel like I'm in a geriatric salon at an assisted living place. I don't feel like I would get a new, cutting edge hair experience at first sight of the salon. I just want to end this by saying you owe a make over to your stylists and patrons.

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5:19 pm EDT
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JC Penney not receiving my order

Ordered on sept 21...its oct 3 and I have not gotten my order...it was to be del to my home door...cust ser wont help..they passed me off to ups...but ups wont help because its penney policy to pass the pkg from ups to the post office instead of del to my door...now I have been passed off to post office...am now on 45 min hold to speak to person because I only have ups tracking..no post off tracking number...no one will help me ...penneys lied to me...they said its ups policy to pass off pkg...but ups said its penneys policy...they assured me it would be del to my door...now they told me I have to find my pkg and go get from where ever it is?...I am old and dont have a way to go find my pkg...if I did I would not have ordered on line. Penneys cust service is very rude and just dont care...wont help. What am I to do now...my phone will die before the post off ever answers the call.

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7:00 pm EDT

JC Penney men’s slacks

I bought men's slacks in valdosta georgia. It was a instore purchase. They didn't fit me they were to large, so I tried to return them approximately two months later in waycross georgia. They said these slacks weren't sold in jcpenny stores that they were only sold online. The product # is swbs7090sa. 262... Chinchilla. Savane comfort waist. Tailored 2u size 38 waist 32long... Msrp $75.00. Bar code is#[protected].
I had payed for these slacks on my penny's account and I would like to get some sort of refund as I have been a jcpennys customer for many, many years. All I wanted to do was exchange theses slacks from a 38 waist to a 36 waist and I couldn't do this in the store for some crazy reason... So I am writing you to try to get some response... Thank you for your attention to this matter.
James r. Drake. Ph.#[protected]

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Retail_Worker
, US
Oct 04, 2019 1:32 pm EDT

You bought pants in store and did not try them on? Then you wait 2 months to return them? Entitled much? Everyone's gotta work around your "busy" schedule of drinking mtdew and wanting hentai?

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7:57 am EDT
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JC Penney ambrielle bra rn#93677

I brought this bra on Sunday 09/29/2019 and the wire already came thru on 10/1/2019. It hasnt even been a week. I've had bras last years without the wire poking thru. I was very surprised by this since the bra looks expensive and good quality.

I dont have my receipt because this bra fit great and was comfortable. What can I do now?

Thank you,
Amanda Burse

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2:25 am EDT

JC Penney promise ring

My girlfriend bought my promise ring at jcpennys and it fit perfect she even got the warranty on the ring I took it in so they could send it to get it repair it was bent but when I got it back my finger was getting red, itchy, and I react to fake jewlery its called nickel allergy i have a rash on my finger so I had to take it off and haven't wore it since. I took it back to jcpennys I wanted another one or I wanted my money back they had told me they would send it back but why send it back its going to be the same band the same ring and its going to do the same. I am so disappointed even with the damn warranty so now I will never get to wear my promise ring and never will buy jewelry from jcpennys again and I be sure to let my family and friend know bad service!

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JC Penney Customer Reviews Overview

JC Penney is a long-standing American department store chain that offers a diverse range of products including clothing, footwear, jewelry, beauty products, and home furnishings. Catering to a wide audience, the company provides items for men, women, and children, ensuring a variety of styles and sizes. Additionally, JC Penney offers services such as salon services and optical care. With an online presence at jcpenney.com, customers have the option to shop both in-store and online for their convenience.

JC Penney In-depth Review

Website Design and User Experience: The JC Penney website has a clean and modern design that is easy to navigate. The layout is intuitive, making it simple to find the desired products or categories. The search function is efficient and provides accurate results. Overall, the user experience is smooth and enjoyable.

Product Range and Variety: JC Penney offers a wide range of products across various categories, including clothing, home goods, electronics, and beauty products. The selection is extensive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, JC Penney has you covered.

Pricing and Discounts: JC Penney provides competitive pricing on its products, offering good value for money. The store frequently offers discounts and promotions, making it possible to find great deals. Additionally, JC Penney has a price match policy, ensuring that customers get the best price available.

Customer Service and Support: JC Penney's customer service is top-notch. The support team is responsive and knowledgeable, providing prompt assistance to any inquiries or issues. Whether it's through phone, email, or live chat, JC Penney ensures that customers receive the help they need in a friendly and efficient manner.

Shipping and Delivery: JC Penney offers reliable shipping and delivery services. The website provides clear information on shipping options and estimated delivery times. Orders are typically processed and shipped promptly, ensuring that customers receive their purchases in a timely manner.

Return and Exchange Policy: JC Penney has a hassle-free return and exchange policy. Customers can easily return or exchange products within a specified timeframe, either through mail or at a physical store. The process is straightforward, and JC Penney strives to provide a seamless experience for customers who need to make returns or exchanges.

Quality and Durability of Products: JC Penney offers products of good quality and durability. The store partners with reputable brands, ensuring that customers receive reliable and long-lasting items. Whether it's clothing, furniture, or electronics, JC Penney's products are built to withstand regular use.

Overall Shopping Experience: The overall shopping experience at JC Penney is excellent. The website is user-friendly, the product range is extensive, and the customer service is outstanding. With competitive pricing, reliable shipping, and a hassle-free return policy, JC Penney provides a seamless and enjoyable shopping experience.

Loyalty Programs and Rewards: JC Penney offers a loyalty program that rewards customers for their purchases. Members can earn points that can be redeemed for discounts or exclusive offers. The program enhances the shopping experience by providing additional benefits to loyal customers.

Online Security and Privacy Measures: JC Penney prioritizes online security and privacy. The website utilizes secure encryption technology to protect customer information and transactions. JC Penney also has a comprehensive privacy policy in place, ensuring that customer data is handled responsibly and securely.

Social Responsibility and Sustainability Efforts: JC Penney is committed to social responsibility and sustainability. The company actively engages in initiatives to reduce its environmental impact and supports various charitable organizations. By shopping at JC Penney, customers can contribute to these efforts and make a positive difference.

Customer Reviews and Ratings: JC Penney has received positive customer reviews and ratings. Customers appreciate the quality of products, competitive pricing, and excellent customer service. The overall satisfaction of customers reflects the commitment of JC Penney to meet and exceed customer expectations.

Mobile App Functionality: JC Penney's mobile app offers a seamless shopping experience on the go. The app is user-friendly, allowing customers to browse and purchase products easily. It also provides exclusive deals and notifications, enhancing the overall convenience of shopping with JC Penney.

In-Store Experience (if applicable): JC Penney's in-store experience is equally impressive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed. In-store events and promotions further enhance the overall shopping experience.

Competitor Comparison and Analysis: When compared to its competitors, JC Penney stands out for its wide range of products, competitive pricing, and excellent customer service. The store's commitment to quality, reliability, and customer satisfaction sets it apart from the competition, making it a preferred choice for many shoppers.

How to file a complaint about JC Penney?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with JC Penney in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with JC Penney. Include key areas of concern, relevant transaction details, steps taken to resolve the issue, the company's response, personal impact, and nature of the problem.

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- Attach any additional supporting documents that can help validate your complaint. Avoid including sensitive personal data in these documents.

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- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

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Contact JC Penney customer service

Phone number

+1 (800) 322-1189

Website

www.jcpenney.com

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