JC Penney reviews and complaints 1
View all 1385 complaintsJC Penney - drapery installation
In March 2019, I began the process selecting and ordering window drapes with my personal decorator With the promise date of 30 to 40 days for delivery I became excited. Several month rolled by with absolute no calls from my decorator or JCP, I began making phone calls both to my decorator and the 800 number. I was given the excuse my material was out of stock. This begain another 2 months of phone calls on my part until I cam e to the conclusion by my decorator and her DSM Boor all my frustration and trouble. b that new drapes should be ordered. I did so. In the meantime, per my text with my decorator I was promised a $200 gift gift on July 30 I did so. In the meantime my previous order arrived unknowingly to my home. I had them installed and was charged full price. Six weeks later and many phone calls to my decorator and the DSM, with no response I am still waiting for my $200 gift card.
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