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JC Penney Customer Service Phone, Email, Contacts

JC Penney
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4.4 8289 Reviews

JC Penney Complaints Summary

145 Resolved
1240 Unresolved
Our verdict: With JC Penney's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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1:00 pm EDT
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JC Penney rewards

I shop at J.C. Penney's all the time, I also get my hair done every 5 weeks and buy your products.
I buy my clothes from J.C. Penney's.

Somebody keeps using my rewards in the store and I'm really starting to get upset over it, you offer this to the customers but your employees are taking them, I've had your employees tell me other employees got fired over this but it's still not stopping them from stealing them, or my rewards are under somebody else phone number.
As much money as I spend in your store and Have no rewards. You people need to start watching your employees because if they're stealing from the customers then they're stealing from the store.
I'm not happy about spending my money in your store an not getting my rewards, something should be done about this ASAP.

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7:27 pm EDT

JC Penney customer service

I traveled out of town for a weekend in Paso Robles, CA (August 11) and visited a JC Penney store. I bought a few items including a pair of tennis shoes and Levi's. I planned on wearing the tennis shoes that night and found a security tag. I had enough time to take them to the store with my receipt and the tag was removed. I live 21/2 hours away and a few days later took out my Levi's. There is another security tag! I have no plans on visiting Paso Robles again so I called customer service and was told "there is nothing they can do". I can't wear the pants with a security tag and JC Penney should know the store's security system clearly does not work and I am out $$ and unhappy.

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4:17 pm EDT
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JC Penney mattress and base

On 7/8/2018 I purchased a mattress and base from JCPenney. The worst experience ever on delivery and customer service. At first everything seem to be working fine when the delivery company called to scheduled a delivery, 2 days later they called to cancel because both pieces had not arrived. Waited 2 weeks before reaching out to delivery company on a status, with no information available. Called JCPenny customer service and they could not provide any information other then we will research and get promised to return a phone call. Waited 2 weeks with no information provided and was told that there was nothing showing my previous phone calls. Called again on 8/7/2018 to see the status on the order. Customer service representative promised to do a product trace from the vendor someone would call me back 0n 8/13/2018. No phone call, I called customer service on 8/13/2018 they tell me that they don't have anything showing a trace on the product. That they would do a trace starting today. This company is very unprofessional, don't do business with them. Highly disappointed.

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7:32 pm EDT
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JC Penney girls shirt

Back to school shopping at Staunton VA JcPenny. I would of spent over $500 if i didn't open a credit card. I spent over $200. We found a cute girls shirt that we loved, i held it up we agreed on it, i was holding up the wrong size. I put that one back and grabbed her size. I came home and realized the cute saying was spelled wrong.
"Who run the world?"
Should say *runs*
The store we bought it from is an hour away, with school starting tomorrow I don't have time to return it.

My email is - [protected]@gmail.com
Cell after 4pm - [protected]

Thank you so much!

Heidi Burrows

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7:47 am EDT
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JC Penney samsung 22.6cf 4 door refrigerator

April 30, 2018, bought Samsung Refrigerator. Everything fine for 2 MONTHS. Then Ice maker froze up. The next day lost all food in freezer. Refrigerator worked fine. Two service calls later problem supposedly fixed. Tech was gone 5 minutes and refrigerator started heating up. Reading 74 degrees inside. Now nothing works no refrigeration. No ice. No freezer. Living out of coolers. It's a weekend. Can't reach service on weekend. Refrigerator making horrible sound. This piece of junk cost $2800. Penney's said their return policy is 30days. Which no one told us. Samsung wants to fix again. We're afraid we'll be gone and lose everything if it's repaired. Asked Penney's for another brand or refund. Refused. Said it was Samsung's problem.

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12:15 am EDT
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JC Penney online order for boys t-shirts

I recently purchased t shirt for my sons for school (08/04/19). Unfortunately, I ordered the wrong size for my youngest son. I called less then 24 hours to see if there was any way to correct this mistake. They could not. I then requested to cancel the order so that I could reorder the shirts as we need to get them in time for school. They told me that it could not be done. Its already to late. That I had 10 minutes from the moment I placed the order to cancel it. The agent was not friendly in telling me this information which only frustrated me. I requested to speak with a supervisor and she denied me this. Later claimed she was a supervisor. My husband then spoke with her and she stated she was the manager.These lies only upset the situation more. I had to wait to receive (received 08/10/18) the order and return and reorder in store (08/11/18). I went to the store and started this process. The money was placed on a gift card and rang in with the correct sizes and was told that it would take another 4-7 business days to get the shirts. That I would have to pay extra to have it sent faster. About 6 hours after processing the order I received an email stating that they cannot verify funds and that I was to call within 72 hour or my order would be cancelled . I called (about 1 hour after receiving the email) and was on the phone for 1 hour and 16 min and spoke with 4 different people. All of which I was put on the waiting list each time I was transferred. Only for them to tell me they cannot make changes to my billing information at this time and to call back in 24 hrs to see if they can do anything then. The entire transaction for the new order was done in store by the sales clerk with a gift card. There should be no issue verifying funds. The gift card department even verified that the money was on the card. No one can seem to do anything because of the "system". My husband and I did not intend to wait till the last 1-2 weeks to get the school clothes taken care of but do to state of emergency in our area it was postponed. This experience with JcPenny's has been the worst and no one seems to be able to do anything to help.

Read full review of JC Penney and 1 comment
Update by smariec
Aug 12, 2018 2:55 am EDT

So listen close you wanna give me [censored] about the process of my order go for it but DO NOT come at me about my love for my child. You know nothing about that. Me knowing his size or not has absolutely nothing to do with it. Kids do this thing called growing and so figuring out what fits best is normal. Brands and styles fit differently on people.

Also, a supervisor and a manager are two different things. A supervisor has a boss called a manager. Different positions with different responsibilities.

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Gabiando1026
, US
Aug 12, 2018 10:52 pm EDT

Seriously garengg? Is this all you do? You comment rude [censored] trill [censored] on others peoples complaints to get off?! You probably live in your mother’s basement and jerk off to gay porn... you’re pathetic as [censored], go get a life

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3:34 pm EDT

JC Penney manager

I would like to file a complaint against the assistant manager John at store 2624, Lexington, Kentucky. He was very rude, and yelled at me as though I am a child, I am an adult, and do not appreciate the fact that he was unable to convey his point with about being overly aggressive and inconsiderate of the words coming out of his mouth.
Date of incident: 8/11/18
Sincerely,
A disgruntled employee

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4:58 pm EDT
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JC Penney order no: [protected] liz claiborne bone pumps

I placed an order on line for a pair of shoes listed in the above mentioned subject line. I am s o upset with JC Penney because I have updated ny address on 2 different occasions.

This above mentioned order was sent to 1049 Luke Street, Alvin, TX 77511. I updated our address when we moved back home to Rockford, IL in 2016. My address is 6180 Carriage Green Way p, Rockford, IL 61108. I also updated it again when I was having trouble placing an order on line and had to have an agent help me. When he asked me if I was sending this to the TX address I said no, and he helped get the address changed again and said "I was good to go" and that from now on it would show the correct address. I have received other orders from online that come to the correct address. Why would this revert back to TX? My bill comes to the IL address.

How do I know that the person living at the TX address will send them back? I have done everything I know to do to update my address and this should have not happened! I refuse to pay for these shoes unless they are returned back to JC Penney and remailed to the correct address.

Christine Jeffery
6180 Carriage Green Way
Rockford, IL 61108
[protected]

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8:41 pm EDT
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JC Penney salon

I brought both of my daughters to the pecanland mall in monroe, la. to have there hair colored/highlighted and trimmed. I spent $145.00 My youngest hair was to be striped of the color that was in it and then have highlightes put in. Her hair is now green. The stylest did not strip the other color out first like she was supposed to. My oldest daughters scalp was burning, you could feel the heat with your hand, so she washed the hair treatment out after only 5 mins of it being on her hair. Stylest said she had an allergic reaction to it. Which was not true. The stylest had just put way to much of the stuff on her hair and it was not letting her scalp breath/ get air to it. So the little time it was on there it made it turn a blue gray color in the front. The lady never once apologized or said she would fix it on a different date nor did she offer me a discount. I am thoroughly pissed, my kids are mortified, and now we have to deal with their school. They are not allowed to have hair colored in any way but natural colors that was the reason we went in the first place was to have the colors taken out but the colors are now brighter than they were before we went in.

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lavona lopez
, US
Aug 11, 2018 11:39 pm EDT

well today was are first time going to jc pennys to get boys hair cut well what a basd ezsperance we had not just the hair cut the rudeness and the way she talked to me in frount of my children she snapped her eyes and said well this is the style of the hair know days I said my be so but we never asked for this and than I asked for a manager they said she dosent work weekends I told her I want to talk to a manager they got a lead person right away I told her no ma I refuse to pay for this hair cut she said well let me see what I can do well there was people coming in and my son had a melt down my son has autism he still crying and I am still mad he wont smile for nothing I will not tell my friends or family to go there to cut there hair hell no never ever agin I go some were else just because every were else was booked up and jc pennys was not please wait for the next opening at your faviroit saloan jc pennys is not a good place at all ……….

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3:13 pm EDT

JC Penney customer service

I ordered and called to check the status and was treated very rudely by your customer services rep. When asked to speak to a supervisor, she disconnected the call after telling me my order wasn't there. I called back in which another rep told me my order was there and apologized to me for how I was treated. I attempted to file a formal complaint and was told that JC Penney has no way to track the rep that took the call. So my question is does JC Penney allow their employees to be rude to paying customers with 0 accountability? Needless to say, this will be the last money I will ever spend with your company!

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2:56 pm EDT

JC Penney furniture

I ordered a recliner July 7, 2018. today is August 9, 2018. I still don't have my recliner. I have called 3 times trying to track down my order. I was given an excuse the first 2 times, a delivery date the third time... no delivery was made. I call again today I was told my order is still in the ware house some where. I call [censored]. im cancelling this order.

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10:03 pm EDT

JC Penney customer service

I called customer service because the valence I ordered fell apart before putting them on my windows. The customer service agent was rude and gave me three different stories of why they could not send replacements with a return label to ship back the defective ones. She said I was not going to get free merchandise-assuming I would not send back the damaged items. The "supervisor" I was transferred to was even worse so rude. I never had to call JCPENNEY customer service before and hopefully never will again. I got off the phone without the issue resolved since they wanted to recharge me before refunding me.

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9:33 pm EDT

JC Penney ship to store

On july 14th I ordered clearance items it took my payment recieved notification 1 item was ready for pick up called the store he tells me my whole order is ready on july26th. Go pick up on july 27th only 1 item is really there. The cashier tells me to call jcp.com all its been showing is shipped for the other items to the store. Waiting and waiting still no online email updates. Recieve a notification today my order is canceled. Call jcpenny's online order assistance who tells me that my items that showed they left the warehouse were sold out. Can someone please tell me how items can be showing shipped to store but were never really available ive been waiting weeks. This is crazy

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5:43 pm EDT
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JC Penney returns

Last week I went to Store # 0581 in Columbia Tn 38401. I purchased all my sons clothes there for school. I had purchased a Polo shirt that was too large. So a week later I took it back to the same store WITH the receipt and asked for a return. The young lady at the register said she could not do that and needed a manager. I explained I paid with debit which means it was already paid for NOT a credit Card! and explained that the debit card no longer worked because we had switched our banks. So then all she could do is give me a gift card. I took my receipt and shirt which, I will sell now on ebay or something. I went over store return policy and saw nothing on this. I also chatted with FLYNN on your chat service and he couldn't find it either. This is what he stated " Stores can have their own policies in regards to returns. I'm not showing this particular policy on the returns page yet." It is also not posted in that particular store any return policy. I will not be returning there again very rude and unprofessional. I will make the drive to Nashville to get his clothes. I can see why people are choosing other stores.

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1:06 pm EDT
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JC Penney bonus bucks promotion

Order was placed on 08/05/18 at 9:02 PST through JCP.com and before I placed the order it stated down by the total that I would receive my bonus bucks in my account within an hour. Should have been $30.00 since my order was over $150.00. I looked again after 10:00 and no bonus bucks had been added. Next day still nothing so I called customer service and according to them I didn't qualify for them since my order wasn't shipped before the end of the bonus bucks promotion, which no kidding, how could it have been shipped. JCP doesn't work that fast. Website miss represented that I would be getting the bonus bucks when according to customer service there would have been no way to get them unless you had placed your order earlier that day. I am very frustrated with your customer service to someone that has spent a lot of money at JCP.

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4:47 pm EDT
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JC Penney employees

My husband and I were shopping at Jcpenny at laguna hills mall in california on 8/5/18 and as we were leaving out the door, 3 black woman walked right behind us with about 15 items each in arms that they did not pay for..the alarms went off and no one did anything.After i realized they just stole and was walking out all casual looking for there ride we went back in and told the ladies in the hair salon and there answer was as they shrugged there shoulders "security is suppose to be watching so there is nothing we can do" as we all watch them get into a older white Mercedes. You guys probably lost over $1000 in merchandise and not one of your employee even made an attenpt to call your security team. I saw them shopping in the nike side so if you want to role back your tapes .around 130 or 2pm. Just really disappointed in the lack of care of your team

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9:53 am EDT

JC Penney customer service at the [protected]

Called to inquire why my jcpenney card had not been refunded the amount for 3 items left out of order. I explained to the rep that there was a note inside my package from jcpenney stating they were unable to completely fulfill all items on my order. Rep said very rudely "Have you called us and let us know? " My reply "No." Rep's reply very rudely "Why haven't you called us? We don't know you didn't receive those items unless you call us." I explained the reason I didn't call was there was a note from Jcpenney stating they knew the items were not in my order. The rep pulled up my order, etc... I tried to explain my reason again for not calling as the note enclosed in my order read " Thank you for your order JCPENNY.COM order. We apologize, but at this time we are unable to completely fulfill all items on your order. If your order was charged to your credit card, a credit will be processed and appear on your credit card statement for the item(s) not shipped. If your order was paid for using a Gift Card, you will receive a check for the item(s) not shipped. We apologize for this inconvenience. If you have any questions, please contact our Customer Care center at [protected]." I explained that no where on the note did it say I had to call and let them know I did not receive 3 of the items on my order. The note said jcpenney already knew and a credit would be given. The rep did not respond and just said my refund would show up in so many business days. She (the rep) was so rude! I'm thinking about canceling my card and never stepping in one of their stores again! If that is the way a loyal customer gets treated then I would rather shop elsewhere.

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4:31 pm EDT

JC Penney shipping

Honestly the fact that I paid $10 in shipping to have my package not even become shipped until the 1st is ridiculous. I placed my order on July 27th, 2018. It did NOT say anything about it having to take 3 days to process it, and THEN 4-7 business days after those three days. So from the 28th. It should've been in transit to UPS on the 31st. Then be on track to my home on the 1st of August. So tell me why it's just NOW being shipped on August 4th? That is 7-8 days of me waiting for it to even begin coming to my home. Yeah. I want a refund. Thanks. My number is [protected]. Call me.

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8:12 am EDT

JC Penney customer service agents

I called today, 08/02/2018, as a follow up to an error in the address my package was being delivered to. I spoke to 2 agents, the first barely let me explain, told me that the package most likely could not be intercepted and then hung up on me mid sentence.

The second agent listened briefly then put me on hold without letting me know that I was being put on hold. When she returned to the call I heard her saying to someone that I was no longer on the line and laughing about it and make a few other comments that I didn't clearly hear. When I made her aware that I was still on the line she made no apology for her behavior when she thought I wasn't on the line. She then connected me to a UPS agent who was clearly misinformed. In the end the issue was resolved but required that I insisted on my point being heard. If they had listened to me in the beginning the experience would have been much different with both agents. I think that they were both rude and very disrespectful. No customer should be treated the I was.

My order number is [protected]. I called between 8:30am and 9am today. I would appreciate if this is looked into and those agents have a review in their training.

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6:00 pm EDT

JC Penney purchase of mattress/springs from jcpenney

Called penny's customer service on july 13, 2018. Transferred to 5 different people.
A customer rep named "joy" took my order on july 13, 2018 and promised that my phone call was recorded. She guaranteed that I would have the "24 month no interest" on my account for purchasing a mattress/springs. She also had another person on the call from synchrony bank, that waited and listened, named rosemary
At 11:09am. Both heard and said this was recorded and that my order was good to go and that I had the 24 month, no interest, on this purchase. Now, my merchandise was delivered. Two days later I receive my first bill for it, before it's even moved or unpacked. Nothing on the bill concerning 24 month no interest. Have made call today to pennys customer service... No help whatsoever. A customer rep by the name of janice, tried to put this on my account and stated it will not allow her to.
So... I told them I would not purchase this mattress without the 24 month no interest. So... Jcpennys have done it again! Lied and lied to
Excellent paying customers. No wonder they are closing stores nationwide.
If I cannot get this corrected, I am closing my brand new account and will not do anymore business with them. This is just very very sad to do to a brand new customer like this. I am done.

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Al husein
Dubai, GB
Feb 13, 2022 5:30 am EST

Bab al madina rent car they are very very bad no body rent for them even compaction with customers them have no respect.

JC Penney Customer Reviews Overview

JC Penney is a long-standing American department store chain that offers a diverse range of products including clothing, footwear, jewelry, beauty products, and home furnishings. Catering to a wide audience, the company provides items for men, women, and children, ensuring a variety of styles and sizes. Additionally, JC Penney offers services such as salon services and optical care. With an online presence at jcpenney.com, customers have the option to shop both in-store and online for their convenience.

JC Penney In-depth Review

Website Design and User Experience: The JC Penney website has a clean and modern design that is easy to navigate. The layout is intuitive, making it simple to find the desired products or categories. The search function is efficient and provides accurate results. Overall, the user experience is smooth and enjoyable.

Product Range and Variety: JC Penney offers a wide range of products across various categories, including clothing, home goods, electronics, and beauty products. The selection is extensive, catering to different tastes and preferences. Whether you're looking for trendy fashion items or household essentials, JC Penney has you covered.

Pricing and Discounts: JC Penney provides competitive pricing on its products, offering good value for money. The store frequently offers discounts and promotions, making it possible to find great deals. Additionally, JC Penney has a price match policy, ensuring that customers get the best price available.

Customer Service and Support: JC Penney's customer service is top-notch. The support team is responsive and knowledgeable, providing prompt assistance to any inquiries or issues. Whether it's through phone, email, or live chat, JC Penney ensures that customers receive the help they need in a friendly and efficient manner.

Shipping and Delivery: JC Penney offers reliable shipping and delivery services. The website provides clear information on shipping options and estimated delivery times. Orders are typically processed and shipped promptly, ensuring that customers receive their purchases in a timely manner.

Return and Exchange Policy: JC Penney has a hassle-free return and exchange policy. Customers can easily return or exchange products within a specified timeframe, either through mail or at a physical store. The process is straightforward, and JC Penney strives to provide a seamless experience for customers who need to make returns or exchanges.

Quality and Durability of Products: JC Penney offers products of good quality and durability. The store partners with reputable brands, ensuring that customers receive reliable and long-lasting items. Whether it's clothing, furniture, or electronics, JC Penney's products are built to withstand regular use.

Overall Shopping Experience: The overall shopping experience at JC Penney is excellent. The website is user-friendly, the product range is extensive, and the customer service is outstanding. With competitive pricing, reliable shipping, and a hassle-free return policy, JC Penney provides a seamless and enjoyable shopping experience.

Loyalty Programs and Rewards: JC Penney offers a loyalty program that rewards customers for their purchases. Members can earn points that can be redeemed for discounts or exclusive offers. The program enhances the shopping experience by providing additional benefits to loyal customers.

Online Security and Privacy Measures: JC Penney prioritizes online security and privacy. The website utilizes secure encryption technology to protect customer information and transactions. JC Penney also has a comprehensive privacy policy in place, ensuring that customer data is handled responsibly and securely.

Social Responsibility and Sustainability Efforts: JC Penney is committed to social responsibility and sustainability. The company actively engages in initiatives to reduce its environmental impact and supports various charitable organizations. By shopping at JC Penney, customers can contribute to these efforts and make a positive difference.

Customer Reviews and Ratings: JC Penney has received positive customer reviews and ratings. Customers appreciate the quality of products, competitive pricing, and excellent customer service. The overall satisfaction of customers reflects the commitment of JC Penney to meet and exceed customer expectations.

Mobile App Functionality: JC Penney's mobile app offers a seamless shopping experience on the go. The app is user-friendly, allowing customers to browse and purchase products easily. It also provides exclusive deals and notifications, enhancing the overall convenience of shopping with JC Penney.

In-Store Experience (if applicable): JC Penney's in-store experience is equally impressive. The stores are well-organized and clean, making it easy to find products. The staff is friendly and knowledgeable, providing assistance when needed. In-store events and promotions further enhance the overall shopping experience.

Competitor Comparison and Analysis: When compared to its competitors, JC Penney stands out for its wide range of products, competitive pricing, and excellent customer service. The store's commitment to quality, reliability, and customer satisfaction sets it apart from the competition, making it a preferred choice for many shoppers.

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- Provide detailed information about your experience with JC Penney. Include key areas of concern, relevant transaction details, steps taken to resolve the issue, the company's response, personal impact, and nature of the problem.

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Contact JC Penney customer service

Phone number

+1 (800) 322-1189

Website

www.jcpenney.com

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