The complaint has been investigated and
resolved to the customer's satisfactionResolved Jared Galleria Of Jewelers — Custom ring setting
resolved to the customer's satisfaction
I got a beautiful promise ring from my then-boyfriend, and I absolutely love it. So when the time came to custom design an engagement ring, Jared's was the first name that popped into our heads, for sentimental reasons and practical. It turns out that the 'craftsmanship' that we loved about Jared's is only for ready-made pieces. We ordered a white gold band and bought four little diamonds, .1. We had the store replace the head of the ring to fit my 1 carat sapphire and put the diamonds in. When I went to pick it up, all the diamonds were crooked. Even after looking at them under the microscope, the sales woman had the nerve to tell me they were fine. I finally called for another sales person who took one look with her naked eye and said, "wow, those are crooked!" So they agreed to fix their defective craftsmanship, and I was to pick it up the next day. I went in to pick it up, and not only was one of the diamonds still extremely crooked, but there was a visible gouge in the gold AND there is no "14K" stamp on the band. I didn't notice if it was there before, but I am assuming not. They had the nerve to tell me that it was a custom job, and no custom ring will ever be perfect. We are still in the process of trying to sort it out, almost two weeks since ordering it. They take no returns on custom work so we may have to take the loss, even though their work is what is at issue. I will never buy another piece of jewelry from there as long as I live! Buyer Beware! I had another jeweler look at it and it is going to cost several hundred dollars to fix it, and they noticed scratches on the prongs as well.