Jared Galleria Of Jewelry — Warranty not honored
Do NOT go to Jared!!!I purchased a 2 carat loose diamond from Jared. I went with Jared because the salesman sold me on their warranty program plus there are Jared's all over the map. Jared mounted the center diamond on an engagement ring. When I picked it up, I noticed that they mounted it incorrectly, it was too high. None the less, I took it and proposed to my fiancé. 2 days later we brought it back and requested they remount it as originally instructed. We picked the ring up again and noticed that the center diamond was loose. They took it back and repaired it a third time. Shortly after taking the ring home, we noticed a chip in the diamond. Yes, diamonds do chip. All over the top of the diamond was residue from the soldering. It was sloppy so we took the ring to a 25 year veteran jeweler to have it inspected. The jeweler stated that one specific prong was soldered on the corner of the diamond too tight allowing for no give and setting it up for failure. We go back to Jared one last time and request a replacement as the warranty guarantees. The Jared Sales Manager approached us and said, “you do not have a guarantee on the diamond because you didn't purchase the ring from Jared.” The warranty says nothing about having to purchase both the diamond and the ring from Jared. I never signed anything acknowledging no warranty nor would I ever on a item that cost $14000. If you've had a similar experience, please make a claim at the Better Business Bureau. The exact link for Jared is: http://www.akronbbb.org .
and/or file a complaint with the State Attorney General's Office