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Went to the drive through the order a Jumbo Jack and a large Oreo shake. When I arrived to the speaker a gentleman took my order for the burger. When I placed my order for the shake I was told that their shake machine was already washed for the night and the reason for this was their where out of shake
mix and this was at 8:40pm. I double checked their hours and their dining room Is open until 10pm and their drive through at 1am.
I do not understand why the management can not keep track of inventory. I like jack and all asside from waiting close to 15 minutes at times just for my order which as times are simple ones for 2 or 3 folks.
I suggest that the mangement learn how to run their store tighter.
The complaint has been investigated and resolved to the customer’s satisfaction.
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I'm pretty sure they have to clean the shake machines every night. Therefore, if they either: A) weren't getting enough sales on shakes to warrant the machine being operational all night, or B) were out of shake mix in the machine and didn't want to empty an entire bag of the stuff in there for the last 4 hours of the night... tough luck.
Every fast food place I've ever patronized does this at night.