Jack In The Box
reviews and complaints

Jack in the box had no open or close sign. Struggled to get walker out of car. While be watched by fat lazy employee. He watched me struggle with door . Went to counter to be told they were closed for another 5 minutes. And they didn't care about customer service. Just what time it was. Rotten service, went to McDonalds instead where they like customers.
Signed,
J. Proctor

I got my food at 3 am in your store on monument the dude there was rude it was a manager with lips tattoo on his neak I told him I wanted no ice I repeated my Oder 4times he got made once I gave him my drinks back the wanted to argue I got my food back an it was made really [censored]ty an made me an my girl an kids tummy hurt what kind of service is this here an it sucks to have to argue about a meal that u pay for every time I come here there is a issue or I'm missing food it's not right I go here cause it's close to my house think u guys should give me vouchers or will go to the next step I need to sue cause this is not right

The manager at the Freeport location is unbearable this evening on Sunday August 12th 2018 the manager pulled a knife on my son Seyed Amir Tabiibzadehdezfuli durning his over night shift. And I also would like to add that they manager you have worker there comes to our home to tell Amir to come into work and my son work work crazy shifts like 4pm to 6am and sometimes doubles with no breaks they make him do some outrageous things. Please call me at [protected]. My name is Taytanicha Walton .

I went to one of your 24 hr drive through in kent Washington. Was denied service and told you were not serving at this time. 1am. Asked why they needy-to restock. There were no delivery trucks around. Your employee came back on pa and said that they aren't taking orders and I will need to wait 20 min. I replied sure I can wait. As I sat with my family in the vehicle. A minute later your employee on the pa said that I will need to move my vehicle out of line because it was a safety violation keeping in mind that there 3 other vehicle behind me at 1 in the morning. And 3 other vehicle in front of me waiting for there order. When I asked for the name of the night shift supervisor I was given nothing but a sarcastic and older response to move out of line for it's a violation. Looked back at my family after picking them up from the airport in Seattle. I moved on. My family was much more important then going back and forth with your rudeness of an employee going nowhere. We left. Just to head home and see your commercial to try jacks bowls way to promote your business but do a poor job on hiring decent quality employees. Your at a fast food employee you should enjoy what your doing and if costumer service is not your thing then move on. Here's one a new commercial should say open when we want my employees are run my business that's who pays my bills. Way to go jack.

Waited 30 mins in drive thur. Wasn't even busy. Hear all the employees joking and playing around on the order speaker. Had to repeat order 3 times to the female "taking order" fire everyone and start over. Called to speak with management no one answered my phone call. This isn't the first time this has happened to me at this location. But this is the closest jack in the box to my house.

I was told that there will be no free Jumbo Jack because the Manager's boss said they did not win, win in fact they did 7 to 6 in a shoot out. I showed the Manager the Dynamo web site that showed the victory. She was very rude and would not admit that they had one...or allow me a Jumbo Jack...Was then told ok they won but still denied the burger, Signs are all over outside and inside displaying the free burger promotion...

Today, 8/9/18, in the small CA Coastal town of Cayucos, California we saw a very erratic driver of one of your delivery trucks. Initially, the truck was double-parked, with flashers on, just short of a major intersection in town. He was holding up traffic on this street. Because the flashers were on, we attempted to go around him. He then pulled out in front of us, and turned left, the same way we were trying to go. He then proceeded to drive down the main street, Ocean Avenue, at 10 mph. He turned right toward the freeway entrance which is about 1/2 mile away and drove at 10 mph the entire way. The license number of the truck was 66238E2, California plates.

I sincerely hope you are able to track whomever this was down and tell him he is a menace on the road. Thank you, .

Went to the jack I the box on s.w. military and Pleasanton rd.and employee or manager Mel.was rude and gave attitude then we order tacos and they were not made fresh so I complained and she said u can come pick up ur order whenever u want just tell them mel said so I go the following day and the employee called the manager to confirm and the manager mel said no I was off yesterday but her name was on the receipt she lied and they didn't wanna replace my order then why say u are and don't do it . Completely rude I will never choose this location.

8/8/18 Location - Kansa & El Cajon - Receipt time 2:02

Normally I would not go to this level of complaining. The customer service and the long wait time for my order were just BAD.

1. At the time I order my (2:02 pm) it was just me at the window. Noone else orders at the window during the time I was there.
2. There was one car waiting at the drive-through window at the time of my order.
3. After I order and set down at a table I saw 4 cars order and receive their order at the drive-through.
4: it's now 2:15 pm and no order.
5. I went to the walk-up window to see what happened to my order. No one came to the window.
6. I asked the young woman at the drive-through to ask for someone to come to my window. People inside saw me at the window but no one came to update me on my order.
7. I went the second time to the drive-through window for someone to help me with understanding why it taking so long to get my order. Now it's 2:17 - I am upset now.
* the manager come to the window with my order and they were very busy and it takes time to prepare my order. (6 or 7 cars came through the drive-window and 15 minutes later the manager walk up the window with my order.

I try to support the business in my community, but I will never buy anything at Jack in the Box again. I think I would have been okay with it, but the "MANAGER" never say he was sorry that my order took so long. BAD CUSTOMER SERVICE. There some training needed

RESOLUTION: I ask for my money back.

I can be reached at [protected]

Jack in the box in Beaumont on college st is the worst. My husband and stopped by at 2am NO ONE answered the drive thru for 10 minutes. We pull up to the window and the manager is leaning over the counter on her cell phone. what are you paying your employee's for... to ignore cash flow? ridiculous ! this is not the 1st time this has happened at this location but this is the last time this will happen to me. I will bring my money elsewhere.

We purchased a few items around 10:20 pm my son bit down on his burger and there was a females hair as he removed it and threw it away immediately. We contacts the location and told them about our situation and she sounded confused and disclosed she was the only female working that shift at the moment and she was in the front to come back and she would replace that burger .
As if we weren't discussed enough to think I would try going back and purchasing food from this location again.

At approximately 4pm I went to the restaurant #4817. I drove up to the drive through to place an order and the lady stated "I'm doing shift change and can you wait" and I said yes. I waited 5 minutes and drove around the building and got back into the drive through lane. The same lady said again "I'm doing shift change and can you wait" I then said OK and I have been waiting 5mins already. She started talking over me, while I was explaining that I've been waiting and how much longer do I have to wait. She keep saying just wait. This woman was very aggressive and rude to me. I continued to wait 5 mins longer at the drive through. I then went around to the front and went inside. I asked the lady are you the one at the drive through and she responded "yes". I explained to her that she was very rude and aggressive to me at the drive through and asked why she cut me off when I was talking to her. She was screaming at me in the store, while she was complaining about working by herself. I said ma'am I just want to place an order. I said I came inside to tell you, you are a very rude person and customer service goes a long way. Can I please place my order. When I received my order my fries were cold and stale. I did not go back to that store because I didn't want a confrontation with her or have her mishandle my food. The cashier name on my ticket is Gabriela, store #4817 on 8/5/2018 at 4:24:35pm
Please express to your employees the value of customer service. The way this young lady spoke to me was unacceptable and unprofessional. As long as she is there I will no longer dine at that this Jack in the Box.

Every time my fiance has to work at Jack In The Box the current manager always keeps her after 30 to 40 minutes after her scheduled time off I have things to do and I am her only ride to get home there is no way for her to walk home but I cannot be sitting there and waiting 30 to 40 minutesbecause of the manager named Stephanie doesn't wants to allow her to leave if this is going to be a continued occurrence I'm going to look into suing Jack in the Box for this. I almost lost my job due to me being late

I will never again eat at this location I tried to order classic chicken club ranch sandwich, giggles, repeated back wrong order, ordered again was told could not understand what I wanted, I gave up and just drove thru, and this is not first time of terrible experience at this location can you not hire decent managers or staff, I speak perfect English

Lobby was closed at 9pm when it was scheduled for midnight. The doors were locked and the staff waived me off. No signs were posted to indicate an early closer of the lobby. I am really disappointed in jack in the box and am tempted not to go to that location again. The store is located in totem lake washington. I tried calling two numbers the first just hung up on me and the second just asked for a recite code to do a survey. I also tried to type a complaint on the jack in the box website and the browser crashed while searching for the store location. It's a shame what disrespect that this store showed me tonight.

I visited # 6327 earlier today & after my daughter & I finished off some potatoes & poppers I unwrapped my burger & to my surprise a nasty ear piece was wrapped with my burger. I'm highly pissed. All the germs & bacteria me and my child has consumed in our bodies. I can't believe jib allows their employees to have personal phone items in the food prep area. This is very unsanitary & unhealthy. I've wasted my hard earned money & my time on this visit. I'm very disgusted & hurt. Upon my return back to La I will be contacting my attorney & the health department.

The restaurant in Belleville Il area particularly the one on south belt line has the worst customer services ever and food is heavily mismanaged and not cooked properly this am really put it over the top I ordered jalapeño poppers and when i got home and opened the container the peppers were burnt on the outside and also cold on the inside I can't figure that but of lately people in our subdivision have similar complaints mainly because there are the only restaurant close to to us that our open late when we come from the cardinals game and for this kind of service and horrible food to be served is very saddened situation the staff at night are always outside smoking then when orders come in they go in and immediately start to prepare food without washing there hands and then a lot of menu items are not available or the grill, fryer isn't working me and others from the homeowners association will be filling a massive report with the health and sanitation departments of st Clair county about these issues

July 30, 2018 my husband ordered a #1 large meal with extra onion, I ordered a grilled chicken salad with Balsamic dressing. There were no napkins, the tables were dirty and cell phones were seen sitting in the back with the employees on the counters. The sandwich had little onion on it, took it back she said it doesn't come with onion. I watched as she handed it off to someone else who handed it off again and onions were put on. My salad had the wrong dressing, halfway back to my table I noticed the dressing was still not right, again back at the counter for the correct dressing. My husband was done with his sandwich by the time I started my salad. This is the second time we frequented this franchise and why we did again, we shake our heads. An order was placed a year ago, which was wrong. Took the order back up, she ordered the correct sandwich. She came to my table and literally took the sandwich out of my hands, the manager said I could not eat this while waiting for the correct sandwich. She proceeded to take it and walk past me, while I witnessed her tossing it in the garbage. With all the frustration, I misplaced my receipt. This franchise is dirty, we have never had good service or the correct order placed. Clean it up or close it down. Please feel free to reimburse us, we will not have any good reviews for this franchise.

Every time I order thru the drive thru, I already know they are going to forget something. I can't pull away without checking my bags. And ofcourse the times I choose not to check without a doubt, I'm missing something from my order. I like the food and that's I continue to go but I think I would go more often if it wasn't for the bad service. Thank you for your time.

On June 29at 850 am we went to use the restroom and I went to ask for water my husband and I went outside cuz we went to discuss what we were gonna e do dinner in or drive through so we decided to dine in my husband decide tond get a water and a shift supervisor was very rude and said it wasn't free for customer only she was very rude to my husband thinking we didn't have money we did but she discriminated cuz the way we looked she refused to give us her name and told the employes not to give us her name