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Jack In The Box
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1.4 892 Reviews

Jack In The Box Complaints Summary

76 Resolved
814 Unresolved
Our verdict: If considering services from Jack In The Box with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Jack In The Box reviews & complaints 892

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B
6:53 pm EDT

Jack In The Box I am complaining about food and service

i stopped into jack in the box at 1145 w university dr in mesa az . and alma took my order for 6 taco and a medium drink . i am only complaning to make service better . she gave me a cup that a different customer left on the counter that was useing the bathroom . i did ask for a differnt one . smart my me wow. butt i got food fast about the time i got my drink filled . and no sause she thew some in bag for me ok. butt first taco was cold and not heated . i ate it i was starved i felt other ones they were also cold . i looked over and other guy maybee manger was watching me eat . so i asumed he made food i was so pissed that he was watching me eat cold taco i threw them away and left knowing that he knew what he gave me made me mad . i am a white male about 45 years old i came into store and was polite and non judgemental butt was treated to cold tacos and bad customer service when i saw other same race family get hot food out of the drive thew .

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V
11:18 pm EDT

Jack In The Box the food service and the management

I visited the Jack in the Box on N Figueroa and E 43rd in Los Angeles on 8/8/2019. I ordered a number 22 with orange juice and a 3-piece stuffed jalapenos. The cashier took my order wrong giving me stuffed jalapenos in place of my hashbrown. When I asked where my hashbrown was she was surprised that I had wanted the whole combo. She began to charge me for a hashbrown and I just walked away. She never asked me if I wanted the jalapenos in place of the hashbrown. I did not know this was even an option. Then then I looked at my receipt I noticed that I was charged 20 cents more for the combo than I had been this morning. Early this morning I ordered the number 22 and it was $5.49. This time, at this location it was $5.69. I went to the counter to ask why this was. I was greeted my the manager, Crystal. She tried to explain to me that the 20 cents was for the replacement of the jalapenos for the hashbrown. But then I pointed out that I had been charged $1.50 extra for the jalapenos. She said yes, $1.50 is for the jalapenos. I then said, but then what is the 20 cents for? She said again, the jalapenos. I said that makes no since. I then told her that I just wanted my money back. She asked why and I said because my order had been messed up and on top of that charged more for something that can't be explained to me. She asked if something was wrong and I repeated to her what I just said. She then asked if there was anything wrong with the food. I said yes, my order is wrong and I want my money back. She went back and forth with me like then several times. I had to continually ask her to just give me my money back. It was very upsetting. She did finally return my money. She said she could not print out a copy of my return receipt. Needless to say, I will never return to that location. I've included a picture of both receipts.

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K
3:00 am EDT

Jack In The Box mold on burger

I bought a chicken tater melt munchie meal on 8/6 around 11pm from the Oakley, CA location on Main St. I get home and take a bite and realize there was a black spot and i just thought it was nothing. But as i examine the crossant more, i find more green/black spots on both top and bottom buns. I just hope I didnt eat a part that had mold on it too. I would like my money back.

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C
5:28 pm EDT

Jack In The Box disgusting store & employees ethics are disgusting too

Traveling back from Orlando Fl. To Our home in Houston TX.
We stop by this location to eat with our family & end up Throwing everything away after seen how disgusting this location is N' the way the employees don't care about making people sick including the manager that was also present n telling them what to do.
The cook texting & playing with her phone while cooking, the cashier texting while taking orders, the manager & another back stuff on their phones too. The store is fealty dirty restrooms, dining area, soda machine only have Coke & no Ice, we ask for other soda from back machine manager said they were out too. A customer was in drive thru asking for tacos n manager laughed and tells the other worker to tell customer that they didn't have any too. We're business owner & really feel bad for the franchise owner of this location. We took picture & couple videos where you can see everything we've testified

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B
4:20 pm EDT
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Jack In The Box drink mold in drinks

The photo s speak for themselves that is certainly violation of Health Dept and simply disgusting. Very impactful to Doug Frye who has very bad allergies to mold. That aside when reported to staff no reaction "Oh we will tell manager". corporate did not respond what a disgusting and unlawful event.

This certainly deserves notice and promote Managment Action . Both local and corporate

[protected]@gmail.com

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M
4:10 pm EDT

Jack In The Box leaving out items that were ordered through the drive-through at cleburne texas on west henderson

Leaving out items that were ordered through the drive-through at Cleburne Texas on West Henderson this is the third trip I have made in less than a month on West Henderson in Cleburne Texas where you've left out orders I expect a refund or a gift card because I was out $5.83 My contact information is [protected] and my name is Margo Parks and I spent a lot of money at your restaurant but not anymore I also have photos if you're interested

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Update by Margo Parks
Aug 02, 2019 4:12 pm EDT

This is the third time you have left out Adams on my orders in the drive-through on West Henderson St and Cleburne Texas I expect somebody better contact me for a refund or a gift card I’ve given you my name and my phone number and my email address and if you’d like I will submit pictures but it will not do it here for some reason

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J
10:49 pm EDT
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Jack In The Box food and service

I went and ordered food a sourdough jack meal, #10, bbq double cheese burger meal and I wanted 6 (2)tacos but was charged for 12 (2). Was told to pull up front and wait for good. My food was cold and old. We waited for old food. They only gave me only 12 taco sauces for 24 tacos and 3 buttermilk's . I asked for extra and didn't receive . I spent 44.36 for crap food.

Jack in the box #1157
Valencia tucson az

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T
5:07 pm EDT

Jack In The Box I ordered 5 breakfast platter via postmates but only received 2.

I ordered 5 breakfast platters and only recieved 2. These were for children and I'm at work. They only took 2 platters . Both companies are at fault jack n the box for not giving all the food to the driver and checking the order. I need a full refund. Neither of your companies have a direct line to speak to someone . This is horrible service and theft of money Because I did not receive the items I paid for

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R
10:44 am EDT

Jack In The Box entrance driveway

There is a hole in the concrete south driveway at 3601 North Main, Baytown, Texas that has been there for several months. The hole is deep enough to cause front end damage to a vehicle. The re enforcement metal is showing that is how deep the hole is. This should be repaired as soon possible.
I have talked to the store manager and he has turned it in to be repaired but there has been no action taken by Area management to resolve the problem.

If this is not repaired ASAP you will loose a very faithful customer.
Ron Tiner

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M
3:10 am EDT

Jack In The Box service or lack thereof

The Jack in the Box, Signal Hill, was the worst yesterday afternoon, July 27, 2019. I placed an order for the 2 for $4.99 with the onion rings, not inside the sandwich for eating inside. I waited and waited at the counter. When we came in, it didn't seem like anyone was working over the counter preparing food. About 15-20 minutes and the line is getting longer and longer, I interrupted the customer service person. I showed him my receipt, (for $10.?) which he took and never returned. He finally brought the two sandwiches only. I asked where are the onion rings. The receipt had fries. So, he gave me two large fries. It was the worse visit that we ever had. By the time we got the sandwiches, the fries and the sandwiches were cold. It appeared they were trying to preparing a massive amount and give them out all at once. I will not go to this Jack in the Box again. We arrived about 1:30 and it was 3:50 after we ate and left.

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J
4:48 pm EDT

Jack In The Box employee named mike sexual harassment stalking

went to resturant to eat harrased sexual harrased lived by his son register pedophiler keep bothering me went to restaurant than his dad mike keep on stalking and sexual harrasing me when i went hone they still kept on harrasi g saying i am going to sleep with wife give to people that you dont like killing your son called and made a compliant they said mike would never do anything like that he was .

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C
7:21 pm EDT
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Jack In The Box 3 number 7

On Tuesday went threw the drive thur at 5:00pm and order 3 number 7 on butter buns Ann's got the order was wrong went back got cuss out by a young lady name kelsha it's just a [censored] bun what [censored] big deal and walk away from me and threw the food in the floor and start yelling at the young lady name twanna for nothing it was only 3 people in the whole store one at the drive thur one on food one on fry store was dirty and floor was trash every well my name is crystal Francis [protected] thank u

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Y
5:59 pm EDT

Jack In The Box product & service

I visited your 1261 warm springs Henderson, NV 89011 store today for lunch at appox 1PM, ordered the chicken teriyaki combo. Got back to work, ready to eat and realized my teriyaki bowl did not have any teriyaki on it. I returned to the store at appox 2:30, the manager waited on me, I showed her my receipt (which I never got back) she proceeded to give me a refund, when I stated I wanted a re-make (I was hungry). I waited 15 min for a remake, which was fine, no complaints there, she could have offered a free beverage for my wait (106 outside) however at no time did she ever apologize, smile or make any attempt to use any customer service skills. I would expect to hear " we're sorry mam, would you like a refund or can we make you another order?" Nothing.. just gave me the new order and said nothing.
Note- while I was waiting for my remake a "dining-in" customer came to counter with an order made wrong, same response, no comment from the employee, just took the burgers and disappeared behind the counter.
This team needs a course in customer service skills

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P
2:15 am EDT

Jack In The Box I am complaining about my order

Is always the same thing at this Jack in the Box, they always give me the wrong stuff. Last week I ordered a sweet tea and it tasted horrible I had to throw it away because it tasted like rotened . And today I ordered a chicken tatter melt whit American cheese and I understand that the cheese is $.50 extra but the stupid lady charged me the extra $.50 for the cheese and my burger didn't even have any cheese!

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D
12:00 am EDT

Jack In The Box burnt and missing food

I placed an order where I spent almost $40. We received only the burger in the munchie meal. I ordered 3 munchie meals and all 3 were on burnt buns. We received the wrong order first. Took it back in and got our food. I called and spoke with Maria who was the manager. She hung up on me so I went to the location and requested a refund for the burnt food and missing items. She acknowledged that she hung up on me. She took my receipt and refused to return it to me before calling her manager Julio who said unless I brought back all my food. I did bring the burner buns.

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J
8:14 pm EDT

Jack In The Box no locations in se michigan

Come back to Michigan (Warren). Driving 4 hours isn't practical very often. You closed in 70's time to return. Many miss JitB and want you to return. But I see nothing indicating a return anytime soon. Why? You'd make a killing in se Michigan right now. Burger King is trying to match your tacos, no one can actually replace yours. Is there any expectation of returning?

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A
A
Anita Bawnghit
, US
Jul 19, 2019 8:18 pm EDT

They go where the money is. They are mostly in the South and West now.

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W
6:11 pm EDT
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Jack In The Box paying for an item that you do not receive

Today, July 18th 2019 is my day of the week that I chose Jack in the Box for lunch as I am a frequent once a week customer. Although I will have to say that I may not be such a frequent customer anymore. I have been paying for extra items, and I say paying as the items are on my receipt but are not on my product.

Do the cooks read the ordered menu when it comes across or do they listen to all the words that come from the order clerk? No matter what or how they are taking the order to make it should be correct. I have yet to get any extra item that I have paid for.

I will not call the store and complain and go back to get an item replaced as I fear the retaliation of what might happen to the food before I get it. But I do know that if you have to charge for extra onions on my burger I should at the least get what I paid for.

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10:23 pm EDT
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Jack In The Box chicken salad

I ordered a crispy chicken salad on Postmates as well as 10piece nugget small Dr Pepper and 2 orders value fries . The salad wasn't crispy chicken it was grilled chicken, once I opened the seal it looked normal until I actually looked at it there was a piece of hair, looked like a pulled pubic hair so discusting I couldn't even eat all my food that turned the whole appetite off . Waisted my money and time! This is more then just something refundable that's freaking nasty ! Excuse my language but I love jack in. The box but this is totally outrageous and nasty ! Please email me back I can show the pictures my email is [protected]@icloud.com

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B
4:09 pm EDT

Jack In The Box drive thru

Went to the drive thru today, Sunday July 14, 2019. Ordered 4 tacos and 1 large fries. First, the Hispanic woman handed me my bag and thanked me, but I had to remind her to return to me the payment card I gave her. Second, I drove all the way home only to find out she failed to give me the fries I ordered. I'm sorry, but it it that hard for a location that wasn't busy to remember two items. Oh and also, no receipt in the bag. I wonder how many other customers they have done this to today or this week. Your store location is Main St/Recker in Mesa, Az. Chances of me going to that location ever again is zero!

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T
3:18 pm EDT

Jack In The Box employee safety

Just wanted to let you know that you have lost numerous customers today and will lose more as I share this through Social Media! One of your stores in Baton Rouge, LA has just fired an Overnight Manager for calling out during a Category 1 HURRICANE! They are also making it mandatory for employees to work who live over 30 min. away! This is irrisponsible in every way! Not only are these employees being threatened with unemployment while almost all other businesses in the are are closed down and the majority of their customers are advised not to be out on the roads, but they are now at risk of injury and possible DEATH due to unsafe traveling conditions as this storm gets closer. It is now a proven FACT that your company does not value the well-being of it's employees or their families

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Jack In The Box In-depth Review

Overall Rating: Jack In The Box is a popular fast food chain that offers a wide variety of menu options at affordable prices. With its convenient locations and efficient delivery and takeout options, it is a go-to choice for many customers. The website design is user-friendly, making it easy to navigate and place orders. The cleanliness and hygiene standards are commendable, ensuring a safe dining experience. The customer service is excellent, with friendly and helpful staff. The loyalty program and special offers provide added value to customers. The company's commitment to environmental sustainability and community involvement is admirable. Overall, Jack In The Box is a reliable and enjoyable fast food option.

Website Design and User Experience: Jack In The Box's website is well-designed and user-friendly. The layout is clean and intuitive, making it easy to navigate and find the desired information. The menu is clearly displayed, with detailed descriptions and appealing visuals. The ordering process is straightforward, with options for customization and special requests. The website also provides nutritional information and allergen information, ensuring that customers can make informed choices. Overall, the website design and user experience are top-notch.

Menu Variety and Quality: Jack In The Box offers a diverse menu with something for everyone. From classic burgers and fries to tacos, salads, and breakfast items, there is a wide range of options to choose from. The quality of the food is consistently good, with fresh ingredients and flavorful combinations. The menu also caters to dietary accommodations, with vegetarian and gluten-free options available. Whether you're in the mood for a hearty meal or a quick snack, Jack In The Box has you covered.

Pricing and Value for Money: Jack In The Box offers affordable prices, providing great value for money. The menu items are reasonably priced, allowing customers to enjoy a satisfying meal without breaking the bank. The portion sizes are generous, ensuring that you get your money's worth. In addition, the company frequently offers special promotions and discounts, further enhancing the value for money. Whether you're on a budget or looking for a good deal, Jack In The Box delivers in terms of pricing and value.

Customer Service: Jack In The Box prides itself on providing excellent customer service. The staff is friendly, attentive, and efficient, ensuring that customers have a positive dining experience. Whether you're dining in, ordering for takeout, or using the delivery service, the customer service remains consistently high. The staff is knowledgeable about the menu and can assist with any questions or special requests. Overall, the customer service at Jack In The Box is commendable.

Delivery and Takeout Options: Jack In The Box offers convenient delivery and takeout options for customers. The delivery service is reliable and efficient, with orders arriving promptly and in good condition. The takeout process is streamlined, allowing customers to place their orders in advance and pick them up at their convenience. The packaging is sturdy and secure, ensuring that the food stays fresh during transit. Whether you prefer to dine in, get your food delivered, or pick it up yourself, Jack In The Box has you covered.

Cleanliness and Hygiene: Jack In The Box maintains high cleanliness and hygiene standards. The dining areas are clean and well-maintained, providing a pleasant environment for customers. The food preparation areas are also kept clean and sanitized, ensuring the safety and quality of the food. The staff follows strict hygiene protocols, including wearing gloves and hairnets, further ensuring the cleanliness of the food. Overall, Jack In The Box prioritizes cleanliness and hygiene, providing customers with a safe and enjoyable dining experience.

Accessibility and Location: Jack In The Box has numerous locations across the country, making it easily accessible to customers. The restaurants are strategically located in both urban and suburban areas, ensuring convenience for customers. The locations are well-maintained and easily identifiable, with ample parking available. Whether you're on a road trip or looking for a quick bite in your neighborhood, you can easily find a Jack In The Box nearby.

Special Offers and Promotions: Jack In The Box frequently offers special promotions and discounts, providing added value to customers. These promotions include limited-time offers, combo deals, and discounts on popular menu items. The company also has a loyalty program that rewards customers with exclusive offers and discounts. By taking advantage of these special offers and promotions, customers can enjoy their favorite meals at even more affordable prices.

Social Media Presence: Jack In The Box has a strong social media presence, engaging with customers on platforms like Facebook, Twitter, and Instagram. The company regularly posts updates, promotions, and mouth-watering food photos, keeping customers informed and entertained. The social media accounts also provide a platform for customers to share their experiences and interact with the brand. Whether you're looking for the latest deals or simply want to stay connected, Jack In The Box's social media presence is worth following.

Environmental Sustainability Initiatives: Jack In The Box is committed to environmental sustainability. The company has implemented various initiatives to reduce its environmental impact. These include using eco-friendly packaging materials, implementing energy-saving practices in its restaurants, and supporting local and national environmental organizations. By choosing Jack In The Box, customers can feel good about supporting a company that prioritizes sustainability.

Online Reviews and Reputation: Jack In The Box has a positive online reputation, with many satisfied customers leaving glowing reviews. The company is known for its delicious food, affordable prices, and excellent customer service. Online review platforms like Yelp and Google Reviews are filled with positive feedback from customers who have had enjoyable dining experiences at Jack In The Box. The company's commitment to quality and value is reflected in its online reviews and reputation.

Loyalty Program and Rewards: Jack In The Box offers a loyalty program that rewards customers for their continued patronage. By signing up for the program, customers can earn points for every purchase, which can be redeemed for discounts and free menu items. The loyalty program also provides exclusive offers and promotions to its members. By participating in the loyalty program, customers can enjoy additional benefits and savings at Jack In The Box.

Dietary Accommodations and Allergen Information: Jack In The Box understands the importance of dietary accommodations and provides options for customers with specific dietary needs. The menu includes vegetarian and gluten-free options, ensuring that everyone can find something suitable to eat. The website also provides detailed allergen information, allowing customers to make informed choices and avoid potential allergens. Whether you have dietary restrictions or preferences, Jack In The Box has options for you.

Community Involvement and Sponsorships: Jack In The Box is actively involved in the community and sponsors various events and organizations. The company supports local schools, sports teams, and charitable organizations, contributing to the well-being of the communities it serves. By choosing Jack In The Box, customers can feel good about supporting a company that gives back to the community.

Innovation and Technology Integration: Jack In The Box embraces innovation and integrates technology into its operations. The company offers a mobile app that allows customers to easily place orders, customize their meals, and track their loyalty program points. The app also provides exclusive offers and promotions to its users. By leveraging technology, Jack In The Box enhances the convenience and efficiency of its services.

Employment Opportunities and Work Culture: Jack In The Box provides employment opportunities and maintains a positive work culture. The company values its employees and offers competitive wages, flexible schedules, and opportunities for growth and advancement. The work environment is supportive and inclusive, fostering a sense of teamwork and camaraderie. Whether you're looking for a part-time job or a long-term career, Jack In The Box offers opportunities for personal and professional development.

Mobile App Functionality: Jack In The Box's mobile app is highly functional and user-friendly. The app allows customers to easily browse the menu, place orders, and customize their meals. It also provides a convenient way to track loyalty program points and redeem rewards. The app's interface is intuitive, making it easy to navigate and use. Whether you're on the go or prefer to order from the comfort of your home, the Jack In The Box mobile app is a convenient tool.

Payment Options and Security: Jack In The Box accepts various payment options, providing convenience to customers. Whether you prefer to pay with cash, credit card, or mobile payment methods, you can easily settle your bill. The company prioritizes the security of customer information and implements measures to protect payment data. By offering multiple payment options and ensuring data security, Jack In The Box provides a seamless and secure payment experience.

Privacy Policy and Data Protection Measures: Jack In The Box takes customer privacy seriously and has implemented data protection measures. The company's privacy policy outlines how customer information is collected, used, and protected. Personal information is handled securely and in accordance with applicable laws and regulations. By prioritizing privacy and data protection, Jack In The Box instills confidence in its customers.

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Contact Jack In The Box customer service

Phone numbers

+1 (858) 522-4716 +1 (858) 571-2121 More phone numbers

Website

www.jackinthebox.com

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