iTravel2000 — Service and product
Purchased two tickets from ITravel 2000 to travel to the Dominic republic end March 2019. Due to so much going on about COvid at that time we opted not to travel. We purchased insurance for the tickets to ensure we would get our money back in case we could not travel. Upon discussion with the ITravel 2000 representative, we were advised we could not get a full refund but would have to take half in refund of Air Canada and half in a travel voucher. Even though I received an email from Itravel 2000 the travel coupon was only good for one year. I discussed this further with the representative and was advised not to worry as they were extended for two years now, however I never got any email indicating such. I recently contacted them again and was told it was only a year and that I must have misunderstood. Given the Covid situation at this time there is no way I can see being able to travel within the next 4 to 5 months. I saved this money for quite some time to take this trip and now if I don't travel I lose 1899 dollars which is a lot of money for a senior to lose. I was led to believe that my insurance I purchased would cover all my cost if I were to cancel. This did not happen and I had to fight to get the 1899 back which was half of my ticket cost. I want the balance of my money refunded as that was why I purchased insurance in the first place. I should not lose a penny from this purchase and if I cannot get a full refund I should get a travel voucher that has no end date that I can use and that is what I am seeking. Either a full refund or a open voucher for the balance owing. Shame on Itravel 2000 for not explaining to customers that they are not responsible for anything even if you purchase insurance. I would never had purchased had I know I was not going to get my full refund, I am discussed that this company takes advantage of seniors in this way. I expect a positive result.
reference number see below email
From: Rita Sanduja
Date: March 3, 2020 at 10:08:34 PM NST
Subject: Re: Trip Statement... Trip #: 556317/ bkg # [protected]
your trip is cancelled now.
1899.00 - future travel voucher, travel must be completed by 25th MARCH 2021 with air canada vacations. New trip cannot be rebooked before 19th March 2020.1899.00- will be refunded back to the credit card - may take up to 10 business days to show refund on your card.
118.00 - option flex - non refundable.
Admin fee is waived to rebook your trip. Pls call me once ready to book.
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