Netflights.com
reviews and complaints

Refused refund to flight to the US because their forms had processed form incorrectly

I booked a flight for my sister from London to Nigeria. I don't know what happened during the process, I ended up paying for a flight going from London to New York. I called these idiots immediately after I paid . I was told that their customer service was closed for the day and that I should call at 0900 the next morning. The next morning, I called and only the taxes were refunded. I lost three hundred and eighty eight pound sterling for nothing. This is the worst online travel agent I've ever dealt with in my entire life. The manager was rude as hell. PLEEEEEEEASE, LOG OFF the entire computer if you find yourself on NETFLIGHTS.COM site. If there is anything worse than a star, I would have given them.

Netflights have been terrible. I booked a car in Dusseldorf and was told I could pick it up at the Holiday Autos desk in the arrivals hall. After searching for nearly two hours, having asked all the other rental companies to check whether I was in their systems. I had to hire another car at a much higher rate. Because of all of this I was also late for a friend’s wedding!

Having asked for a refund a number of times they now no longer respond to my emails. I'm still trying to get it back through my bank. I am REALLY disappointed in their service.

If your thinking of using them… DON’T!

Net flights had a really poor customer service (amendment team) .I had just rang them n the lady was really impatient n rude while in the process of asking my details . I was just trying to amend my ticket for date of departure but she sounded she is the boss n I was like begging her to change. It really annoy me! Is it not her job to do this?

This is actually the second time I rang them n the previous operator promised to call me back in regards to the changes of the ticket but he did't! I had been awaiting for more than 3 days. That's why I rang them back today.

I will never use them again! disappoint with such Gold medal staff co.!

I have used them twice, the first time i thought, my flight being cancelled is not their fault. The second time, the booking was processed wrong displaying the correct dates but showing me the wrong dates on my e-ticket. I will not be using them again as I have had to wait so far more than 45 minutes on hold, I am livid! They are saying in a previous call it will cost me £340 to reorganise and that my refund if I want one will only be £68 on a £349 flight. I hate them and will be contacting the ombudsman!

Awfull! After checkout they declined to make a resevation, but HELD whole amount on my card. Calls and e-mails don''t help. Two weeks passed and still no sign of progress. Avoid this company.

Stay away from this company. Their prices may look low but you can get them on other sites as well with much better after sales service. So far I have been promised three calls back on a problem that I have because they sent me the wrong ticket (wrong date). So far, you've guessed it, no return call and each time tell me that they will phone back. I think that they have found out that they are wrong and hope I will go away quietly. No such luck! Just don't use them. You'll be sorry if you did.

Having booked a ticket ten days in advance of departure, the e-ticket has still not arrived with four days to go. I have emailed twice and phoned twice - only to be told the same thing that the dispatch department has to deal with it. Finally the operator agreed to ring me back in two hours to let me know if it has been dealt with. Each time I've phoned I've had to hold about 5 mins before getting a reply. I will not be using this company again.

After writing a letter to netflights explaining what had happened to me and after they had checked their webpage they have informed me that they will give me a full refund. They were prompt and polite. I am very pleased with this.

I am having a problem with them too. I am in the process of getting the money back. Their website told me to phone one of their advisors to complete the transaction but they charged me anyway. I thought the transaction had failed to go through so I booked another flight with a different airline. Now I have two flights on the same day. I'm going through the ABTA.