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Intelius

Intelius review: unauthorized cc deduction 47

R
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3:46 am EDT
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Another ripoff/scam. I have disputed this $19.95 charge with my cresit card company. This is a disgrace!

Oct 16, 2009 4:33 pm EDT
Intelius customer support contacts
Address

C/O Intelius, 500 108th Ave. NE, 16th Floor, Bellevue, WA, 98004, US

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If you need billing assistance, please call 888-445-2727 Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you with your account.
Oct 27, 2009 3:00 pm EDT
Intelius customer support contacts
Address

C/O Intelius, 500 108th Ave. NE, 16th Floor, Bellevue, WA, 98004, US

File a complaint Write a review
If you select a promotional price on the Intelius website, you will also receive a free 7 day trial of Identity Protect. After the 7 day trial, it will convert to a regular subscription and bill out at $19.95 monthly.

However, there’s no obligation. If you determine within the 7 day trial that you no longer want Identity Protect, you can cancel your service anytime, online or over the phone with a customer support representative.

Please call 888-445-2727 Monday – Friday 4:30am – 9:00pm PST. We will be more than happy to assist you with your account.
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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47 comments
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Lyle
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Nov 01, 2008 9:28 pm EDT

I was under the impression that this was a one time only - one day only use. This is a rip off scam! I have been being charges $19.95/month also, how do these people get away with ripping people off?

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Anthony
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Oct 30, 2008 6:48 am EDT

Yes, same thing happening here. This is a terrible situation and completely fraudulent. They did not make anyone aware of a 19.95 monthly charge.

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heather gurkey
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Oct 27, 2008 10:01 am EDT

i hate the program never used it and dont understand why u keep trying to take 20.00 out

CANCEL MY SUBSCRIPTION NOW AND EMAIL ME ASAP
I DONT WANT ANYMORE MONEY TOOK OUT for this stupid program i have never used

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mary pardue
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Oct 25, 2008 6:10 pm EDT

i do not want this, i dont even know what it is. please do not take any more money from my credit card

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patricia
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Oct 14, 2008 7:54 pm EDT

I have also disputed this $19.95 charge with my bank. I did not sign up for the on going service and i would like to have it terminated. It's truly a rip off.

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Chuck Rowland
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Oct 09, 2008 6:03 pm EDT

The same thing was done to me. I did not sign up for their on going service and found that they are taking money from my account. The information they supplied me on my request for a party was wrong. Not even the right name. RIP OFF>

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gina
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Oct 07, 2008 1:54 pm EDT

I have disputed this $19.95 charge with my credit card company every month.