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I like shopping at Costco but not going into the store. Instacart is a good alternative except when they don't deliver my stuff but charge may anyway. Customer service is a total joke! Their attitude is that if they give me a credit or make me wait a week for a refund, I should be happy. I'm not!
The warehouse is open another 1.5 hours and they should go get my stuff and deliver today! But nope! Again, their attitude is that they are doing me a favor giving me a credit. Now I've got to reorder and the stuff won't arrive until tomorrow.
And asking for a manager? That results in getting put on hold and the call is never picked up!
Truly awful experience!
Recommendation: Stay away from Instacart unless you like getting charged and not receiving your purchase.
I placed a Costco order for delivery today from 6-8 pm. I get home and the delivery at 6:19 was never made! I've been on the phone with Instacart customer service since 6:45 and they won't fix the problem. Their only solution is to give me a credit or make me wait a week for a refund. Since the warehouse is open another 1.5 hours, they should go get my purchase and deliver today. But no! Customer service won't do that! They also won't let me talk with a manager. I've tried twice now. I get put on hold and the call is never answered. Truly awful customer service!
