Instacart

I have been hung up on multiple times, was refused to speak with a supervisor whe asked multiple times, and lied to.

Nandan on 7-11-24 around 9a lied and refused to connect me to a supervisor

Kalpna K ended chat in middle of speaking on 7-24-24 around 11:15a

Bantu made promises on 7-24-24 around 11:30a that ended up being false

Kartik stated she was a supervisor and ended our chat in the middle on 7-26-24 around 10:06 a

Then manager Eric G stated there is no email for instacart. Another lie.

As I delve into the reviews of Instacart.com, I see a wide spectrum of experiences shared by customers. While some praise the convenience and reliability of the service, others express frustration over incorrect orders, late deliveries, and poor customer service. It's evident that Instacart.com has both satisfied and dissatisfied customers, highlighting the importance of managing expectations when using their grocery delivery service. As a potential customer, it's essential to weigh the pros and cons based on these diverse experiences before deciding to use Instacart.com for your grocery needs.

The shoppers forget items in the store or offer poor replacements or just refund you without offering you an option to chose a replacement.If you complaint too many times about missing items they will block your account.You can still make purchases and pay Instacart monthly subscription but no refunds will be issued to you regardless of what took place.They have been sending shoppers lately who speak zero English making the delivery process extremely stressful.Ive been using them since the 2020 pandemic hit .I am disabled and it was convenient but now the service has gone extremely down hill.I will not.longer use them

If you place an order it’s placed with local store not further away like Walmart. I can see if I placed order for a store that is further away to get charged but not knowing that it will come from another store further away is misleading. We dont know this till it’s on its way. Also on one of my orders the tip was changed without me changing it. Also not sure what this in the photo all this additional charges

Costco was placed on April 19th, 2024 and delivered on April 19th, 2024 at 3:06 PM

Instacart Order Id: [protected]

I placed a Costco order via instacart and I did not receive it. I have reached out to about 6 agents via chat and then called instacart twice to speak to the agents and none helped at all with my issue. I requested a full refund from Instacart for my missing order but they sent me and email refusing to refund me and that was the final word I received from instacart. Ever since I have tried contacting them over and over and nothing has been helpful. My last step is to file a chargeback with the bank.

MISTREATED, DEGRADED AND DISRESPECTFUL. I had a terrible experience with Instacart. I paid a delivery fee for $4 and service fee of $8. 30% of my order was not fulfilled. Many of the items were either missing or rotten. When I raised a complaint against it, Instacart blacklisted my account that I can't get a refund anymore. This is against the costumer violation and disrespectful. There are better services available outside. Don't use their service.

I ordered pickup with Aldi using instacart and my shopper stated that the family pack of chicken was unavailable so they got me one pack of regular chicken. I asked them how many were in a pack and they replied right away “6”. I then immediately responded please get 2 packages (we are a large family of 6). Then 10 minutes later without a reply the shopper checked out without getting the extra package of chicken. I then called the provided number for instacart and the representative basically said they cannot help me and I would have to get the package myself. I have 4 kids and one of the kids is a newborn and that is why I did not want to go inside the store. I am very disappointed in the customer service response and also the shopper ignoring my request. This will be my last time using instacart or pick up.

I purchased an Instacart+ subscription on Dec 26th. After purchasing it and my first grocery order I was unable to access my account. This is not due to a forgotten password or incorrect email. Typically when I sign into Instacart I'm given the option to choose between my personal profile or my business profile. This was no longer the case. My business profile has completely disappeared. That is the profile that holds my instacart+ subscription. I contacted the help line via phone and the chat option online, several times. I was referred to the technical support team..Twice. Once I explain my issue to anyone at Instacart I get radio silence. No responses. One member of the support team just told me there was nothing I could do and to purchase another membership. I was charged $111.87 on Dec 26th and I have been unable to access my account since nor have I received any assistance from anyone at Instacart to help rectify the situation.

My wife Tracy Rossitto is a mother of three and a school teacher. She is also an alcoholic who is at the point where she calls Instacart to deliver bottles of vodka because she can’t function enough to drive down the road. She might have a fighting chance if she didn’t have the convenience of Instacart feeding her addiction. Please stop delivering her alcohol and helping her destroy her family and her life. Thank you, Matt Rossitto

I ordered from Keyfood on 1/4/24. I have the receipt. the receipt is from store 1264. cashier Owen,

the time was 18:56

Here is the itemized receipt.

2/4.00 diet 7 up 2 litter .05 single deposit

Two Good greek yogurt $6.29

2/4.00 diet 7 up 2 litter .05 single deposit

2/4.00 diet 7 up 2 litter .05 single deposit

Phili Chive whipped $5.99

Sargento swiss $5.79

Turkey bologna $4.69

Subtotal $30.96

tax .71

Total $31.67

my receipt from instacart was much more. I believe It was over $53.00

John Thelen [protected] Johnthelen1961yahoo.com signed up under promotion link email sent by me Annette Robb [protected] annetterobbyahoo.com

Typed in proper referral code twice on application

Complete requirements & still John or I have not received bonus money.

Attached are several chats conversations.

This is so wrong!

I referred John in good faith and everything requested was completed. Instacart has not followed thru with their promise.

Order through instacart

Dec 30 approx time1 pm

4 items refunded

5 items replacements

1 item 50% filled

Cost me to have delivery

Due to not getting everything I need I will have to reorder and pay delivery and service charges again

I am blind, cant drive and depend on delivery

This is the second time this has happened

I do not plan on every shopping food basics again.

I will go to walmart who I dislike in future at least they have most items shown on the website

I am complaining about a spoiled duck i purchased and they wouldn't give me a refund. Because i have request several refund because i have been getting out of dated items and defected. I think i am entitled to my refund because store are not supposed to be selling rotten meat. That is the law but if you don't return my refund i am taking you to court