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Instacart Customer Service Phone, Email, Contacts

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1.1 465 Reviews

Instacart Complaints Summary

2 Resolved
452 Unresolved
Our verdict: Engaging with Instacart at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Instacart reviews & complaints 465

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3:41 pm EST
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Instacart - Back to the 80s DVDs

I ordered a dvd from"BACK TO THE 80s DVDs" the reason I ordered it was because they said that they had the christmas episode I had been looking for but when it came it didn't have that 1 on it. I e-mailed them 2 times with no reply. I just want the movie I paid for. order #26733 MeTeeC90s $45.94 I could have got these for alot less on ebay but I wanted the...

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11:26 am EST
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Instacart - Instacart delivery

I have an annual Instacart membership. I place an order for Basha's grocery store at 5am on Sunday and chose a delivery range of 10am-1pm. A shopper was assigned to my order around 11:30and she started to shop it, making 2 refunds for out of stock items, as shopped. By about 12:30pm she abandoned the order. I can not tell when a replacement shopper picked...

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1:28 pm EST

Instacart Instacart shopper ignored my request & unable to resolve with customer service

I ordered pickup with Aldi using instacart and my shopper stated that the family pack of chicken was unavailable so they got me one pack of regular chicken. I asked them how many were in a pack and they replied right away “6”. I then immediately responded please get 2 packages (we are a large family of 6). Then 10 minutes later without a reply the shopper checked out without getting the extra package of chicken. I then called the provided number for instacart and the representative basically said they cannot help me and I would have to get the package myself. I have 4 kids and one of the kids is a newborn and that is why I did not want to go inside the store. I am very disappointed in the customer service response and also the shopper ignoring my request. This will be my last time using instacart or pick up.

Desired outcome: Would like my package of chicken delivered to my home.

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11:26 am EST
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Instacart - Locked my account and took my money!

December 22, 2023 I purchased an Instacart gift card, set up an IC account and used it to purchase a gift to be delivered to a friend. The shoppoer reached out to me and told me the gift I wanted was no longer available and the other option was $100 more. I texted back "No, that's too much". But before she could tell me next option, she made the more...

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11:36 am EST
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Instacart It's not very smart to use Instacart

The shoppers forget items in the store or offer poor replacements or just refund you without offering you an option to chose a replacement.If you complaint too many times about missing items they will block your account.You can still make purchases and pay Instacart monthly subscription but no refunds will be issued to you regardless of what took place.They have been sending shoppers lately who speak zero English making the delivery process extremely stressful.Ive been using them since the 2020 pandemic hit .I am disabled and it was convenient but now the service has gone extremely down hill.I will not.longer use them

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6:02 pm EST
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Instacart - Unable to reactivate account

I am soon to be 82 years old. About three weeks ago, my account was mysteriously cancelled after I had the secondary delivery address before checking out at which time, the order and account were both cancelled. I submitted and resubmitted the requested copies of credit card and driver's license. Despite ongoing email exchanges, I am still not able to...

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4:08 pm EST
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Instacart - Ordering from Costco through Instacart

1/13/2024 I am trying to place a same day Costco order, thinking it would be simpler than going to Costco with my toddler on a rainy Saturday. Using the Costco site, I am unable to log into Instacart. So I go to instacart directly and attempt to log in. I try an old account but then remember they locked that account for “fraud” back in 2020 and I vowed to...

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1:24 pm EST
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Instacart - Instacart gift card

Hello back around 8/7/23 I recieved a giftcard in the amount of $57.50 for Instacart, I opened an account under the email address [protected]@outlook.com and proceeded to shop and buy things that was needed for my home from the Family Dollar store I not only used the entire gift card but also used money from my own Bank to pay the remainder amount due on...

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10:44 pm EST
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Instacart Instacart+ Subscription

I purchased an Instacart+ subscription on Dec 26th. After purchasing it and my first grocery order I was unable to access my account. This is not due to a forgotten password or incorrect email. Typically when I sign into Instacart I'm given the option to choose between my personal profile or my business profile. This was no longer the case. My business profile has completely disappeared. That is the profile that holds my instacart+ subscription. I contacted the help line via phone and the chat option online, several times. I was referred to the technical support team..Twice. Once I explain my issue to anyone at Instacart I get radio silence. No responses. One member of the support team just told me there was nothing I could do and to purchase another membership. I was charged $111.87 on Dec 26th and I have been unable to access my account since nor have I received any assistance from anyone at Instacart to help rectify the situation.

Claimed loss: $111.87

Desired outcome: Refund of $111.87 or some assistance accessing my account

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8:02 pm EST

Instacart Alcohol delivery

My wife Tracy Rossitto is a mother of three and a school teacher. She is also an alcoholic who is at the point where she calls Instacart to deliver bottles of vodka because she can’t function enough to drive down the road. She might have a fighting chance if she didn’t have the convenience of Instacart feeding her addiction. Please stop delivering her alcohol and helping her destroy her family and her life. Thank you, Matt Rossitto

Claimed loss: My life

Desired outcome: Stop delivering alcohol to 126 Luna Trail Southbury, CT 06488

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6:42 pm EST
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Instacart - Delivery order never received but was charged

I placed a delivery order through Kroger.com on 1.05.24 @11:30am. I received a text message stating that the delivery time would be between 12:15-1:15pm. I then received a text advising that my shopper (Alissa R.) had started working on my order. Next message was telling me she'd checked out, and I got a receipt way before the order was delivered. The order...

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4:55 pm EST
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Instacart being charged incorrectly

I ordered from Keyfood on 1/4/24. I have the receipt. the receipt is from store 1264. cashier Owen,

the time was 18:56

Here is the itemized receipt.

2/4.00 diet 7 up 2 litter .05 single deposit

Two Good greek yogurt $6.29

2/4.00 diet 7 up 2 litter .05 single deposit

2/4.00 diet 7 up 2 litter .05 single deposit

Phili Chive whipped $5.99

Sargento swiss $5.79

Turkey bologna $4.69

Subtotal $30.96

tax .71

Total $31.67

my receipt from instacart was much more. I believe It was over $53.00

Desired outcome: I want a revised charge on my account

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3:53 am EST
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Instacart Referral promotional bonus

John Thelen [protected] Johnthelen1961yahoo.com signed up under promotion link email sent by me Annette Robb [protected] annetterobbyahoo.com

Typed in proper referral code twice on application

Complete requirements & still John or I have not received bonus money.

Attached are several chats conversations.

This is so wrong!

I referred John in good faith and everything requested was completed. Instacart has not followed thru with their promise.

Claimed loss: $400 for Annette$197.82 for John

Desired outcome: Receive payment

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3:33 pm EST
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Instacart product availability

Order through instacart

Dec 30 approx time1 pm

4 items refunded

5 items replacements

1 item 50% filled

Cost me to have delivery

Due to not getting everything I need I will have to reorder and pay delivery and service charges again

I am blind, cant drive and depend on delivery

This is the second time this has happened

I do not plan on every shopping food basics again.

I will go to walmart who I dislike in future at least they have most items shown on the website

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5:47 pm EST
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Instacart - Not getting food or medicine, harrased globally as usa

I am not getting my foods, my items from instacart. I am constantly being haarassed by all your interrnational hazordus people.. Every time I try to order food its a diet of chaos.. Being physically challenged as elderly i've about had it with all your trackers. Wanting my email. My name, my phone number. Markeplace is also part of the problem. They post...

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7:43 pm EST

Instacart a spoiled duck i purchased wouldn't give me refund

I am complaining about a spoiled duck i purchased and they wouldn't give me a refund. Because i have request several refund because i have been getting out of dated items and defected. I think i am entitled to my refund because store are not supposed to be selling rotten meat. That is the law but if you don't return my refund i am taking you to court

Desired outcome: I want my refund

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8:14 pm EST
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Instacart - Wrong order

i was delivered wrong order containning 3 bags and you can see it on the picture the shopper took as confirmation how ever i purchased way more stuff it should ve beeen like 7 or 8 bags and also it was someone elses purchase i contacted instacart chat help right away i asked if they can get intouch with the shopper they said no ,than i was told i will get a...

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9:19 pm EST
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Instacart Driver did not deliver my food the driver stold it

I order over $200 in food and drive stold my food and said it was delivered when it was not and took a fake pic of it and gps still says he is at the same place he dropped my food.. I have his name and its diego b and all I want is my food and when I call frys food they say that it will take 30 days for me to get my food money back which is wrong I have 5 kids I need to feed and that was the rest of my food money and was for the rest of the month.. I think this is wrong someone needs to get me back my food or money right away so I can feed my kids.. If this does not get fix asap I will be filing a law suit on frys and instacart to get my mom back...

Claimed loss: i lost over $200 in food money

Desired outcome: i want my food or my money back so i can go somewhere else to be able to feed my kids..

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4:42 am EST
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Instacart Shopper account

My email is [protected]@gmail.com. I took a break from Instacart due to divorce. I am trying to start back up again. My account was deactivated and I don't know how to reactivate. My new phone number is [protected]. My name is Mamye Vincent-Contino. My address was 1 Bonnie Ln Horse Shoe, NC 28742. My new address is 425 Bird Haven Rd, Hendersonville, NC 28792. Please check into this.

Desired outcome: I want to be reactivated as a shopper for Instacart.

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8:17 pm EST

Instacart I'm not locked out of my account for no reason

@Instacart well I've been having a problem trying to use instacart for some reason I've been locked out I'm using my Google account to sign in and now I'm locked out completely from even trying to get another account Any information that is contained in my first account is being used against me by Instagram that I am no longer eligible to have an instacart account It's been like over 3 weeks and I still have not told me why

Desired outcome: I would like to know why I've been locked out of my

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Instacart Customer Reviews Overview

Instacart is a popular online grocery delivery service that has received a lot of positive reviews from its customers. One of the most appreciated aspects of Instacart is its convenience. Customers can easily order groceries online and have them delivered to their doorstep within a few hours. This saves them time and effort, especially for those who are busy or unable to leave their homes.

Another positive point of Instacart is its wide selection of grocery stores. Customers can choose from a variety of stores, including popular chains like Costco, Whole Foods, and Safeway. This allows them to find the products they need at the best prices.

Instacart's customer service has also received high praise from its users. The company has a responsive and helpful support team that is available 24/7 to assist customers with any issues they may encounter. This has helped to build trust and loyalty among Instacart's customers.

In addition, Instacart's app and website are user-friendly and easy to navigate. Customers can quickly find the products they need, add them to their cart, and complete their order in just a few clicks. This has made the shopping experience more enjoyable and stress-free for many users.

Overall, Instacart has received overwhelmingly positive reviews from its customers. Its convenience, wide selection of stores, excellent customer service, and user-friendly platform have made it a top choice for online grocery shopping.

Instacart In-depth Review

Website Design and User Experience: The website design of Instacart is clean and user-friendly. The layout is intuitive, making it easy to navigate and find what you need. The search function is efficient, allowing you to quickly locate specific products. Overall, the user experience is smooth and hassle-free.

Range of Products and Services: Instacart offers an extensive range of products and services. From groceries to household items, you can find almost everything you need on their platform. They partner with various stores, giving you access to a wide selection of brands and products. Whether you're looking for organic produce or specialty items, Instacart has you covered.

Ordering Process and Convenience: The ordering process on Instacart is simple and convenient. You can easily add items to your cart, customize your order, and schedule a delivery time that suits you. The platform also remembers your past purchases, making it easier to reorder your favorite products. Overall, the ordering process is efficient and saves you time and effort.

Delivery Speed and Reliability: Instacart's delivery speed and reliability are impressive. They offer same-day delivery in many areas, ensuring that you receive your order promptly. The delivery personnel are professional and courteous, providing a seamless experience. Instacart also keeps you updated on the status of your delivery, giving you peace of mind.

Customer Service and Support: Instacart's customer service and support are top-notch. They have a responsive and helpful customer support team that is available to assist you with any issues or inquiries. Whether you have a question about your order or need assistance with a refund, their team is prompt and efficient in resolving your concerns.

Pricing and Value for Money: Instacart offers competitive pricing and great value for money. While there may be slight markups on some products, the convenience and time saved outweigh the minimal price difference. They also provide various promotions and discounts, allowing you to save even more on your purchases.

Quality of Products: The quality of products offered by Instacart is excellent. They partner with reputable stores and ensure that the products they deliver meet high standards. Fresh produce is carefully selected, and perishable items are handled with care. You can trust that the products you receive through Instacart are of top-notch quality.

Availability of Promotions and Discounts: Instacart offers a range of promotions and discounts to help you save money. They frequently have special deals and offers, allowing you to get more value for your purchases. Whether it's discounted prices on popular items or exclusive promotions for loyal customers, Instacart provides ample opportunities to save.

Mobile App Functionality: The Instacart mobile app is highly functional and user-friendly. It offers all the features available on the website, allowing you to conveniently shop on the go. The app is well-designed, with a smooth interface and fast loading times. It also provides push notifications, keeping you updated on your order status and any available promotions.

Overall Satisfaction and Recommendation: Overall, Instacart provides an excellent service that is highly recommended. The website design and user experience are seamless, making it easy to navigate and find what you need. The range of products and services is extensive, ensuring that you can fulfill all your shopping needs. The ordering process is convenient, and the delivery speed and reliability are impressive. The customer service and support are top-notch, and the pricing offers great value for money. The quality of products is excellent, and the availability of promotions and discounts allows you to save even more. The mobile app functionality is also highly functional and user-friendly. Instacart is a reliable and efficient platform that delivers on its promises, resulting in overall satisfaction and a strong recommendation.

How to file a complaint about Instacart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register to create a new one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Instacart. Make it specific and clear, such as "Incorrect Instacart Order Charges" or "Delayed Delivery by Instacart."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Instacart. Include key areas such as:

  • The nature of the service or issue, like a missing item, late delivery, or billing problem.
  • Specific details about any transactions, including order numbers, dates, and items involved.
  • Describe the steps you have taken to resolve the issue, such as contacting Instacart customer service, and include their response or lack thereof.
  • Explain how this issue has personally affected you, whether it's a financial loss, inconvenience, or any other impact.

5. Attaching supporting documents: Attach any relevant documents or evidence to support your complaint. This could include screenshots, receipts, or correspondence. Do not attach files containing sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Instacart, such as a refund, credit, or apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, regularly check back on ComplaintsBoard.com for any updates, responses, or further instructions related to your complaint. Be prepared to engage in dialogue if Instacart or other users respond to your complaint.

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Instacart contacts

Phone numbers

+1 (888) 246-7822 +1 (910) 817-2278 More phone numbers

Website

www.instacart.com

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