Home Food & Beverages Instacart Customer service contacts
Instacart company logo
customer service contacts

customer service contacts

Learn how the rating is calculated

292 complaints
2 resolved 290 unresolved
File a complaint Table of contents
Claim listing
Is this your company? Claim it and get a lot of features. Read more
Click here to get notifications about new complaints of Instacart. We promise not to send you any unrelated messages

Instacart headquarters

Blue Shield of California Building, 50 Beale St. Suite 600
California, San Francisco 94105
United States

Instacart phone numbers

More phone numbers

What is Instacart’s email address?

Instacart’s support and contact email address is [email protected]

Instacart website

What category is Instacart related to?

Instacart is related to the Food & Beverages category.

What are the social media accounts of Instacart?

What is Instacart's LinkedIn?
See Instacart's portfolio on LinkedIn at Instacart

Instacart information: contacts, address, founders, CEO, services, and products

Instacart is a multinational company founded on 2012 with its headquarters located at San Francisco, California, U.S. and key people behind it being Fidji Simo (CEO) .. Instacart deals in the Retail industry and provides services in Grocery Delivery, and provides its services in united states and canada According to the latest report, Instacart has generated US$1.5 billion (2020)

Expand Collapse all
When was Instacart founded?

Instacart was founded in 2012.

What industry does Instacart compete in?

Instacart competes in Retail industry.

What services does Instacart offer?

Instacart offers its services in Grocery Delivery industry.

How to write a complaint about Instacart?

To write a complaint about Instacart and get an answer from the officials of Instacart,'s objective complaint writing and answer providing system can be used. Product shipment, payment, communication, billing, and any kind of service-related complaint about Instacart can be filed via the specific Instacart complaint section.

Overview of Instacart complaint handling

292 Instacart reviews first appeared on Complaints Board on Nov 17, 2013. The latest review Payment not received was posted on Aug 8, 2022. The latest complaint Complaint as a shopper was resolved on Sep 07, 2021. Instacart has an average consumer rating of 1 stars from 292 reviews. Instacart has resolved 2 complaints.

Is associated with Instacart? is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Instacart Customer Service. Initial Instacart complaints should be directed to their team directly. You can find contact details for Instacart above. is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Instacart. Discuss the issues you have had with Instacart and work with their customer service team to find a resolution.


Latest Instacart’s complaints

11:37 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Instacart - Payment not received

I ordered from instacart and they do not pay your holding funds back. They hold your funds and tell you to call your back and never issue your money back. If ask to speak to a supervisor, they'll tell you to wait 3-5 days and when that time is up. They don't issue the money back and supervisors will not take your call or call back regarding your money. Rep...

Read full review of Instacart
2:36 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Instacart - Ebt service

They will charge your debit card half of the items in cart when everything can go on your ebt card. They can charge the card again for weigh items they choose not to. There is a error when you add all ebt to ebt. Its obvious what their doing. Beware of and look at how much is added to ebt card. All items was ebt. There is no way weigh items or prices can't...

Read full review of Instacart
3:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Instacart - Listing items as available that are not in store

Instacart shows ps5 being available at one free Meyer 3 towns over from me. Today, august 7, 2022. I order, I pay. The shopper starts shopping. They refund the order saying it’s out of stock. I call the store, they say they haven’t had one on in months and have no idea why instacart would show it as available. As of this writing, instacart STILL has this ps 5 listed as available. FRAUDS

Read full review of Instacart
See all complaints