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Instacart Grocery DeliveryStrange things happen today of my order from instacart to shop for my grocery in safeway

Feb 22, 2021
This review was posted by
a verified customer
Verified customer
Review updated:

First of all, I am an instacart shopper too. I aware of a lot of under level shopper and some has very special character but today it is un ding able.

I have order pineapple soda, 3 bags of chicken is not charged on the safeway receipt. And the one charges on my receipt that I have to or had already paid is missing. [7 up soda, sweet and low sweetener, bag of crashed ice, and sliced boneless chicken]

I have called customer service, and they are very delicious, they asked me to sent a email or saying an email will send to me to follow up on my grocery purchase today. Woooh... To spend several hours to do that. I don't think so. I simply asked them why not you add up and credit me back the money and add up how much is not on the receipt, than it settles. And she do not understand. Is it instacart customer service just sit there and issue credit every time people call? I think a loyal customer like me should deserve a better customer service. Now I do not know what to do. Cause I still own instacart around $8. But they said the computer system or there is no manager here to help them to do that???
You know I do not like people put thing in my place and with a store receipt, and also I do not like people credit me to my bank or account without thoroughly calculate what is missing and what is credit too much. — I simply a customer, use instacart for having a peace of mind — and today incident is so funny and scary. I do not like it. Just do not like to be disturb by someone who did not do good it his or her job and causing trouble to customer or client like me.

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RESOLVED

First of all, Safeway is not so friendly again. But last time complaint is on delivery. I found a solution, please read my comments and I have just posted. It works beautifully. And about Safeway, it is just not as good as the staff in California. I often can not find the food that I like and wanted at the store, like chicken wings, ground pork, chicken leg quarter, I meant this the the XXXXXXXXXXXXXXXXXXXXXXXXX MUST in a party. They are not nice. And I am be honest quiet scare of what is going on in ARIZONA, particular in Phoenix, USA. All the news told me Phoenix, AZ is out of sight by the Government due to the inefficient work effort and ineffective of selecting an excellent mental health president. Here, yes Phoenix, AZ is like ONLY BLACK AND ASIAN lives here, and I do not know but yes I felt like illegal immigrant or betray the country act has shown up very often in here. I search for moving out but robbery as attach to your house roof. I am a legal resident from Hong Kong looking for asylum, but the Phoenix, AZ lawyer said he do not understand my question. And I tried to reach out the address on internet of the British embassy, but when I called and checked, they said there is no such embassy in USA [ I call internationally to Britain Consult for information.] Okay now what?????????????????????????????????? And I see the President is only gossip whole day and date night and day and every second. Is he supposed to be a public servant also????????????????? There is a bunch of sex offended above people address roof, and I found one is a man that has sex offended me when I was aged 30 in Hong Kong. I am 54. Only I can found out is some country trash leaking and has involvement with USA and the responsible people trashed it on USA land to citizen and new immigrant. Are you with me? What is going on? I worked like a second maid here but it seems like things has to be done probably as soon as you already heal in the crisis.

  • Updated by dabywong · Dec 05, 2021

    Today is 2021, Dec 5.

    I wrote this is because, I currently choose to use Instacart again. And yes, I used my method to make an order in order to have my grocery easier to receive. I spitted it into to small orders instruction. So, every time the instacart delivery people make more sense and more follow up on the customer direction. I love it. Yes, I needed to pay more a little bit. But if see people smiling face and happier and I did not have to do much. I will choose it. So, if you have the problem, stepped back and choose something easily for both the parties.

Responses

  • Pa
    Pamela Walton May 05, 2021

    I ordered from two different stores received my items in two trips, thing is I did not receive my full refund I still have 15.00 something that she said would be back on my card I only received 16.00 I have to wait a day or more to get the rest of my money, I keep calling about my balance but it's still the same, when do I get my money back?

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  • dabywong May 15, 2021
    This comment was posted by
    a verified customer
    Verified customer

    @Pamela Walton Don't use instacart, use Doordash. They replied by online computer system, no human dialogue, no drama, no strange answer back and most of all you won't get involve felt like a mental illness doctor to them. But DOORDASH is like a little better thats all.

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  • dabywong May 15, 2021
    This comment was posted by
    a verified customer
    Verified customer

    @dabywong oh, yes hope this will help, do more curb side pick up. Order prior and pay in advance, then wait for the time and go back up with your car and have a waterproof container for the freeze item. Clean and quick. But you have to travel and choose different store from time to time. I do not know why but that seems like people are more cheerful.

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