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I did Instacart the favor of paying for a customer's order when the app crashed and their credit card was declined. The app wouldn't give me the option to contact support, either, and I ended up having to delete it and redownload it to use it again. I got a request from customer_experience@instacart.com for a copy of the receipt and details, since I couldn't get the "request reimbursement" option to work. I sent the information back to them a month ago and again last week and have not received a response or reimbursement. There is no phone number or email support for shoppers - the only option is to use their "chat support," which has gotten me nowhere. I've been told the same thing by four different agents - that they would escalate my case - and that has done absolutely nothing for me. How do they get away with this? What kind of operation are they running?
Claimed loss: $14.26
Desired outcome: Reimbursement
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I see that 100% of Instacart complaints are ignored. Great. I guess I can kiss any hope of a reimbursement goodbye. What a horrible company. Goodbye, Instacart, and hello, Door Dash!
Instacart's high fees for customers and low pay for shoppers is why they profited $457 million in 2024. Customers and Shoppers: Stop lining their corporate pockets when all you get in return is high fees, poor service, low pay, and poor support!
Instacart expects shoppers to spend a half-hour shopping - or more - and then drive 30 miles round-trip for the delivery, and doesn't even pay $1 per mile for the 15 mile drive to the customer! Impossible to profit with this company unless you luck out and get a high tip from a customer. On top of that, they have nothing except chat support with agents in some foreign country, which is basically useless. I don't know how they keep any shoppers. Terrible company.
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