Instacart

Order number: [protected]
Order date: 2/10/2021

I placed an order on 2/10 at Kroger. The shopper's name was Richard S. He did the the shopping, checked out and never showed up to deliver food. We had said no substitutions, he substituted. We have used this company for the last couple of months and had no trouble. I called insta cart and they could not reach the driver. They said they would refund my money, but not for 7 to 10 days. Does this guy, have access to my account? does insta cart? I am 82 years old and have to rely on other people for my groceries. My email is [protected]@aol.com.