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Instacart review: Shopper support 1

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Author of the review
8:42 pm EDT
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As a shopper with a 5.0 star rating and having never had any major issue with support, today was beyond frustrating. For some reason my app wasn't showing me new batches at all and wouldn't update, so i called support. They suggested that I delete and redownload the app. That way I would see batches again. I did as they suggested and had to send a security selfie when Iogged in again as I always do. This caused an identity review but it lasted almost an hour. As I waited I chatted again with support and asked how long it would take. They said just wait a few hours. This was already frustrating as it is, but it happened because I followed supports advice. Anyone who does instacart knows waiting around for a few hours is serious money lost. What made it worse was once the security check did finish it still wouldn't show me batches. I talked to multiple support agents and they kept explaining its a identity check and I can't be compensated, to which i replied that the check was done (it no longer said waiting for review) and my app just still wasn't working. They kept telling me I was wrong and when I asked for compensation for multiple hours of waiting while support ignored me they said my account might be deactivated if I was compensated. So they threatened my account and source of income if I was compensated for a real issue they ignored. Then they offered me $5 and when I said I deserved more they kept hanging up and ending chats or ignoring me. I had to end my day and spent 5 hours just trying to get something in compensation for being completely ignored by support about a very real issue. I have all the screenshots too. I just don't feel like instacart values their shoppers. 1,644 orders completed and the first time i ask for my time to be valued and to be reimbursed for being ignored they threaten to deactivate me.

Claimed loss: at least $100 probably more

Desired outcome: Compensation for time ignored and poor handling of situation by support.

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Howard K
, US
Nov 16, 2023 4:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Sorry to hear this.

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