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1.1 12 Reviews 456 Complaints
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Instacart Complaints 456

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R
8:17 pm EST

Instacart I'm not locked out of my account for no reason

@Instacart well I've been having a problem trying to use instacart for some reason I've been locked out I'm using my Google account to sign in and now I'm locked out completely from even trying to get another account Any information that is contained in my first account is being used against me by Instagram that I am no longer eligible to have an instacart account It's been like over 3 weeks and I still have not told me why

Desired outcome: I would like to know why I've been locked out of my

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3:23 pm EST
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Instacart Locked out of account

On Oct 6, 2023, at 4:26 PM, I received an email from Instacart saying my account had been compromised and asking me to verify my information. Over the course of the following ten days, I made multiple attempts to do so, multiple emails were exchanged, I called multiple times, and was actually told to set up another account using a different email address.

I was homebound at the time following surgery and depended on Instacart to bring me food. I did end up using an alternate account, but was briefly locked out of that one also. On October 16, I was finally able to reset my password and order from my main account.

I have since both emailed and called customer service, been hung up on, received no response, and been told that I couldn't speak to anyone in the U.S. or any supervisor or complaints department.

Claimed loss: $20.28

Desired outcome: Refund of the Instacart membership fee plus tax: $20.28

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8:44 pm EDT
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This morning I placed an order at King Soopers with fulfillment through Instacart. My shopper was Kellyn G. She dropped off my order and I found a hundred dollars worth of meat that I did not order. I had been charged for it. I immediately texted the shopper, Kellyn G., to let her know. She said she would come back to my house. I told her what had...

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10:37 am EDT
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Oct 14th I drove one hour to pick up an Instacart order from Wegman's. The app gave me the wrong pick up time, and dispite clarifying with a live person the correct time. When I arrived to pick up my groceries, the app provided no instructions on how to retrieve my order, instead it said I received my groceries and thanks for shopping with instacart. It...

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8:42 pm EDT
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As a shopper with a 5.0 star rating and having never had any major issue with support, today was beyond frustrating. For some reason my app wasn't showing me new batches at all and wouldn't update, so i called support. They suggested that I delete and redownload the app. That way I would see batches again. I did as they suggested and had to send a security...

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7:10 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Instacart Reimbursement

Instacart won't reimburse me for paying for partial of a customer order. I can't submit one in my app. It doesn't work. I also get help online and they say it will be paid in 24 hours. So no denial just 6 times submitting request to get paid. Oh, by the way it was a bunch of flowers that I had in another basket and forgot to add to the order, and all the other shoppers behind were obvious to this as well. (Not alerting me or letting me know about this). What a bunch of you know 'whats.' It was for over 100 bucks so yeah I am mad. Recently, Instacart just went public and before that they lowered the batch earnings by about 2-3 dollars. Totally unacceptable! WHAT IS GOING ON?

Claimed loss: 104.00

Desired outcome: 0.00

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10:26 pm EDT

Instacart Wrongfully Restricted Account

On a recent order, An item was expired and another was the wrong items (not what was ordered). Instacart refused to credit and restricted my account.

I regularly use instacart because I don’t have a car and have health concerns. There is often errors in my orders so there are frequent refund/credit requests.

The high number of refund requests is as a result of shoppers' errors, not fraud.  For example, within the last week, I was delivered someone else's order (then had to place another order the next day to get the items I had already ordered) and the other day I received both an item that expired in September as well as the wrong beverage (despite very detailed notes and a photo of the item being available).  I always attach proof photos of the errors. 

My ability to request future refunds, credits and redeliveries should not be restricted. Again, The high number of refund requests is as a result of your shoppers' errors, not fraud.

Desired outcome: Unrestricted account.

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1:55 pm EDT
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Instacart Reimbursement

Hello my name is Eric Simmons and On October 20th I paid for a customers order with my personal debit card due to me loosing my shoppers card. I was told to upload the receipt and back statement I did so and still haven’t been reimbursed. I’ve reached out to customer service as well as supervisors and they have been no help to me on this situation.

Desired outcome: I would like to be reimbursed.

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10:56 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Instacart Wrongful long distance service fee

Today, 10/23/2023, I noticed my Instacart shopper was shopping at a grocery store 12.6 miles away from me despite there being two of the same store within 4 miles of me. I also noticed I was charged a $7.99 fee for long distance. I looked up what this long distance fee was and Instacart help page ( found thru a google search and not available on the help pages in the app) said this fee was charged for deliveries of 30+ minutes away or thru a toll. My order came from only 12.6 miles away, or, according to google maps, 21 minutes away. I contacted customer support and was told what the fee was for. They completely ignored that I had stated there were two stores much closer, and my order was fulfilled just 12.6 miles away. I emailed back and restated my points, only to receive the exact same email back from a different service rep.

Desired outcome: Refund of all long distance fees charged to me from orders from this store

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9:47 am EDT
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I provided a complaint yesterday regarding my driver. This morning I received a text message from her. Very bothersome that the driver yesterday was so rude with an attitude about parking in front of my apt complex and having to bring my groceries to my door. Mind you thats what I am paying for. then this morning at 5:34am she sends me a text.  Getting...

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11:58 am EDT

Instacart Unauthorized fee, no way to close account

Instacart charge my cc 99.00 for a membership which I did not subscribe to! Just by luck I found in on my CC statement! reversing this was a pain, but try to delete you account! No not possible says chat bot. can deactivate! Sneaky! Unethical, now just for giggles, try and find the State to file a complaint with... AG office! Ya they are this sneaky unethical!

Desired outcome: want the account deleted! wish I never signed up.

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2:10 pm EDT
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Instacart Poor customer service

I am 71, handicapped. Today, my order arrived missing six items, Four

items from the deli. The shopper texted me stating "the deli is closed".

This was at 10am. I called the deli. It opened today at 7am. The shopper

lied, to avoid waiting in line. Also missing 28 oz. can of tomatoes. I

called; the store had plenty.

I emailed customer service at Instacart several times, asked them to

redeliver the missing items so I could eat. They told me they were sorry,

but they cannot re-deliver. The cost to me is an additional delivery fee

of $7.99, an additional service fee of $2.49, plus tip, $3.00

I summation: Shopper lied, then customer service (after four attempts),

asked me to spend $13.48 more for their mistake.

It’s unconscionable

Desired outcome: Redeliver the missing items, they have not as of yet

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Beverly a
Toledo, US
Nov 12, 2023 7:14 pm EST
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They lied to.me today also. I ordered.137.00 worth. of.groceries and never received them. They were delivered to wrong address. I can't get my money back.for 10 days..I am elderly so I.am just stuck. I will.tell everyone I know not to use this. horrible. business.

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R
4:27 pm EDT
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Instacart DELIVERS/ employees

My wife has been an instacart shopper for about a year now, every time she goes out to shop for someone there's a problem. the custom didnt ask for that order or when its dropped off its not right or its missing. my wife was just deactivated because a custom complaint after the company paid her for the batch, now the problem i have is the company sides more with customer the the employee but at the same time allows that complaint to affect the employee rating when its more of the customer trying to get over to get their money back. all around i think this company is a joke and a money scam and will be reporting it to the B.B.B.

Desired outcome: my wife's account reactivated

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Kayla Alley
, US
Oct 14, 2023 10:10 pm EDT
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I had a bad experience with instacart today delivering for Sir La Table. instacart did a double order and asked me to deliver an order first to a mega mall store and then to a family. There was no parking where the store was. No one knew where store was inside the mall when I went in and the security guard was not able to speak my language English or Spanish but after a lot of distress of no one knowing where the store was a security guard upon my request delivered the item to the store. I asked the store if they can send an associate outside to pick up the delivery at their requested location and they said no, you will have to park at another parking garage and entrance, it might take longer but you will find it. After all the stress of carrying items through mall and finding a parking space I got a measly tip of 2.50. You also get penalized on behalf of the stores if they don't have the items customer requests. I am going to be looking for another delivery type job. It is not worth the money or time. I think your wife deserves more than that lousy instacart job.

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Author of the review
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Robert woolaver
Montrose, US
Oct 14, 2023 11:21 pm EDT
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I agree but her doing that made her feel like she was helping our family and now because of this stupid company and Karen’s she’s now in a state of depression and feels like she’s not doing enough and I feel like I’m failing her as a husband and thank you for the comment. She’s looking at other options

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9:34 pm EDT
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Instacart My $16 payout that I never received

A couple weeks ago the app apparently just decided to deposit the $16 I had in my instacart account into my bank account on file that doesn’t even work. I’ve faught for 2 weeks now to get my money but no luck so far. Support keeps giving me the run around and quite frankly I’m just over instacart and decided to delete my account. I’m spreading the word around to the masses to avoid instacart and their deceitful ways and choose another delivery app to work with. Instacart sucks!… Plus, why the [censored] does instacart charge a fee for me to deposit my own money onto my debit card? That’s dumb

Desired outcome: Do the complete [censored]ing opposite of what I stated above. [censored]es

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4:48 pm EDT
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Instacart Stolen items

On September 18,2023 Instacart shopper employee Adrienne picked items at Harris Teeter and then delivered them to wrong address. The order total $98.00 and when I the customer saw picture of carport and car not belonging to me I immediadetly text her to say wrong house, she did not respond. She needs to be fired because she is dishonest and a thief.

Desired outcome: Refund to Taundra Duval

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2:09 am EDT
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I was very unhappy with my instacart shopper today Saturday September 16,2023. Placed my order and for dome reason every item I had ordered was out of stock which was odd but I thought they were getting substituted didn't think anything of it. My items got delivered around 3:40 pm around there when I geab my items all the items I had ordered were there no...

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4:54 pm EDT
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I am a new Instacart Shopper. On my first delivery order 10 days ago I paid cash out of pocket. Part of the order went through fine at checkout, but when the customer returned one and added two additional items the amount was declined at checkout twice. I ensured the new items were added to the order by calling customer support, I gave her the new weight...

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11:04 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

We ordered groceries around 6 something in the evening on a priority. They were suppose to come by 6:45pm-7:05pm. At no time did we get communication from the shopper. At one point I even reached out to ask her what was up. No response either time. Groceries never came by that time. I waited until around 8 pm. I reached out to the help center. She stated...

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9:54 am EDT

Instacart unauthorized purchase/refund

I had an unauthorized deduction of earnings on the morning of the 16th of August, the amount deducted was $30.50. Upon reaching out to the support team through the app. I was told by several agents that I would get a refund after filling out a form. In 24-48 hours. It's been four days, and I really need this money put back into my earnings. The time this purchase was made, I was in bed asleep. I did not purchase anything nor did I agree for instacart to deduct money from my earnings.

Desired outcome: Refund please as soon as possible. and a return label for these bags I received that I did not order or need.

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6:12 pm EDT
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Instacart Trying to cancel and delete my shopper account.

I am trying to cancel and delete my Instacart Shopper account.

I keep trying to log into the website, but cannot find my profile.

I spoke to someone in customer service, she told me to go to the bottom right of the log in page and hit delete.

I do not have any information on the bottom right of the page.

I need to delete my information and cancel this account.

Desired outcome: Delete and cancel this membership.Donald Comella73 Blissful Meadow DrivePlymouth, MA [protected]-951-5227email: [protected]@yahoo.com

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About Instacart

Screenshot Instacart
Instacart is a popular online grocery delivery service that has revolutionized the way people shop for groceries. Founded in 2012, Instacart has quickly become a household name, providing customers with a convenient and efficient way to shop for groceries from the comfort of their own homes.

The platform allows customers to browse and purchase groceries from their favorite local stores, including popular retailers like Whole Foods, Costco, and Safeway. Customers can select their items and schedule a delivery time that works best for them, with same-day delivery available in many areas.

Instacart has become a go-to service for busy individuals and families who don't have the time or desire to go to the grocery store. With the ability to shop from multiple stores at once, customers can easily compare prices and find the best deals on their favorite products.

In addition to its convenience, Instacart has also become known for its exceptional customer service. The platform offers a 24/7 customer support team that is available to assist with any questions or issues that may arise during the shopping and delivery process.

Overall, Instacart has become a game-changer in the grocery industry, providing customers with a seamless and stress-free shopping experience. With its growing popularity and expanding service areas, it's clear that Instacart is here to stay.
How to file a complaint about Instacart?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register to create a new one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Instacart. Make it specific and clear, such as "Incorrect Instacart Order Charges" or "Delayed Delivery by Instacart."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Instacart. Include key areas such as:

  • The nature of the service or issue, like a missing item, late delivery, or billing problem.
  • Specific details about any transactions, including order numbers, dates, and items involved.
  • Describe the steps you have taken to resolve the issue, such as contacting Instacart customer service, and include their response or lack thereof.
  • Explain how this issue has personally affected you, whether it's a financial loss, inconvenience, or any other impact.

5. Attaching supporting documents: Attach any relevant documents or evidence to support your complaint. This could include screenshots, receipts, or correspondence. Do not attach files containing sensitive personal information.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Instacart, such as a refund, credit, or apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the necessary fields and attached any supporting documents.

9. Post-Submission Actions: After submitting your complaint, regularly check back on ComplaintsBoard.com for any updates, responses, or further instructions related to your complaint. Be prepared to engage in dialogue if Instacart or other users respond to your complaint.

Overview of Instacart complaint handling

Instacart reviews first appeared on Complaints Board on Nov 17, 2013. The latest review Instacart.com - A Mixed Bag of Experiences was posted on May 15, 2024. The latest complaint Complaint as a shopper was resolved on Sep 07, 2021. Instacart has an average consumer rating of 1 stars from 468 reviews. Instacart has resolved 2 complaints.
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  1. Instacart Contacts

  2. Instacart phone numbers
    +1 (888) 246-7822
    +1 (888) 246-7822
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    +1 (910) 817-2278
    +1 (910) 817-2278
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    +1 (415) 689-5799
    +1 (415) 689-5799
    Click up if you have successfully reached Instacart by calling +1 (415) 689-5799 phone number 0 0 users reported that they have successfully reached Instacart by calling +1 (415) 689-5799 phone number Click down if you have unsuccessfully reached Instacart by calling +1 (415) 689-5799 phone number 0 0 users reported that they have UNsuccessfully reached Instacart by calling +1 (415) 689-5799 phone number
    More phone numbers
  3. Instacart emails
  4. Instacart address
    Blue Shield of California Building, 50 Beale St. Suite 600, San Francisco, California, 94105, United States
  5. Instacart social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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