Instacart
reviews and complaints

On Oct 6, 2023, at 4:26 PM, I received an email from Instacart saying my account had been compromised and asking me to verify my information. Over the course of the following ten days, I made multiple attempts to do so, multiple emails were exchanged, I called multiple times, and was actually told to set up another account using a different email address.

I was homebound at the time following surgery and depended on Instacart to bring me food. I did end up using an alternate account, but was briefly locked out of that one also. On October 16, I was finally able to reset my password and order from my main account.

I have since both emailed and called customer service, been hung up on, received no response, and been told that I couldn't speak to anyone in the U.S. or any supervisor or complaints department.

Instacart won't reimburse me for paying for partial of a customer order. I can't submit one in my app. It doesn't work. I also get help online and they say it will be paid in 24 hours. So no denial just 6 times submitting request to get paid. Oh, by the way it was a bunch of flowers that I had in another basket and forgot to add to the order, and all the other shoppers behind were obvious to this as well. (Not alerting me or letting me know about this). What a bunch of you know 'whats.' It was for over 100 bucks so yeah I am mad. Recently, Instacart just went public and before that they lowered the batch earnings by about 2-3 dollars. Totally unacceptable! WHAT IS GOING ON?

On a recent order, An item was expired and another was the wrong items (not what was ordered). Instacart refused to credit and restricted my account.

I regularly use instacart because I don’t have a car and have health concerns. There is often errors in my orders so there are frequent refund/credit requests.

The high number of refund requests is as a result of shoppers' errors, not fraud.  For example, within the last week, I was delivered someone else's order (then had to place another order the next day to get the items I had already ordered) and the other day I received both an item that expired in September as well as the wrong beverage (despite very detailed notes and a photo of the item being available).  I always attach proof photos of the errors. 

My ability to request future refunds, credits and redeliveries should not be restricted. Again, The high number of refund requests is as a result of your shoppers' errors, not fraud.

Hello my name is Eric Simmons and On October 20th I paid for a customers order with my personal debit card due to me loosing my shoppers card. I was told to upload the receipt and back statement I did so and still haven’t been reimbursed. I’ve reached out to customer service as well as supervisors and they have been no help to me on this situation.

Today, 10/23/2023, I noticed my Instacart shopper was shopping at a grocery store 12.6 miles away from me despite there being two of the same store within 4 miles of me. I also noticed I was charged a $7.99 fee for long distance. I looked up what this long distance fee was and Instacart help page ( found thru a google search and not available on the help pages in the app) said this fee was charged for deliveries of 30+ minutes away or thru a toll. My order came from only 12.6 miles away, or, according to google maps, 21 minutes away. I contacted customer support and was told what the fee was for. They completely ignored that I had stated there were two stores much closer, and my order was fulfilled just 12.6 miles away. I emailed back and restated my points, only to receive the exact same email back from a different service rep.

Instacart charge my cc 99.00 for a membership which I did not subscribe to! Just by luck I found in on my CC statement! reversing this was a pain, but try to delete you account! No not possible says chat bot. can deactivate! Sneaky! Unethical, now just for giggles, try and find the State to file a complaint with... AG office! Ya they are this sneaky unethical!

I am 71, handicapped. Today, my order arrived missing six items, Four

items from the deli. The shopper texted me stating "the deli is closed".

This was at 10am. I called the deli. It opened today at 7am. The shopper

lied, to avoid waiting in line. Also missing 28 oz. can of tomatoes. I

called; the store had plenty.

I emailed customer service at Instacart several times, asked them to

redeliver the missing items so I could eat. They told me they were sorry,

but they cannot re-deliver. The cost to me is an additional delivery fee

of $7.99, an additional service fee of $2.49, plus tip, $3.00

I summation: Shopper lied, then customer service (after four attempts),

asked me to spend $13.48 more for their mistake.

It’s unconscionable

My wife has been an instacart shopper for about a year now, every time she goes out to shop for someone there's a problem. the custom didnt ask for that order or when its dropped off its not right or its missing. my wife was just deactivated because a custom complaint after the company paid her for the batch, now the problem i have is the company sides more with customer the the employee but at the same time allows that complaint to affect the employee rating when its more of the customer trying to get over to get their money back. all around i think this company is a joke and a money scam and will be reporting it to the B.B.B.

A couple weeks ago the app apparently just decided to deposit the $16 I had in my instacart account into my bank account on file that doesn’t even work. I’ve faught for 2 weeks now to get my money but no luck so far. Support keeps giving me the run around and quite frankly I’m just over instacart and decided to delete my account. I’m spreading the word around to the masses to avoid instacart and their deceitful ways and choose another delivery app to work with. Instacart sucks!… Plus, why the [censored] does instacart charge a fee for me to deposit my own money onto my debit card? That’s dumb

On September 18,2023 Instacart shopper employee Adrienne picked items at Harris Teeter and then delivered them to wrong address. The order total $98.00 and when I the customer saw picture of carport and car not belonging to me I immediadetly text her to say wrong house, she did not respond. She needs to be fired because she is dishonest and a thief.

I had an unauthorized deduction of earnings on the morning of the 16th of August, the amount deducted was $30.50. Upon reaching out to the support team through the app. I was told by several agents that I would get a refund after filling out a form. In 24-48 hours. It's been four days, and I really need this money put back into my earnings. The time this purchase was made, I was in bed asleep. I did not purchase anything nor did I agree for instacart to deduct money from my earnings.

I am trying to cancel and delete my Instacart Shopper account.

I keep trying to log into the website, but cannot find my profile.

I spoke to someone in customer service, she told me to go to the bottom right of the log in page and hit delete.

I do not have any information on the bottom right of the page.

I need to delete my information and cancel this account.

Placed an Instacart order on the Kroger app at 10:05 am. Asked for delivery to be within 2 hours. Received a text stating shopper checked out at 12:30 pm. I Called to check status of delivery at 1:00 and again at 1:50 because the order was still not at my house. Received my order at 2:05. Frozen items were melted, bag was leaking from cottage cheese. Boxes of garlic bread were open and leaking butter and garlic. Shredded cheese was clumped together from getting warm and melting together. I called Instacart and was told there was both they can do needed to call Kroger