Instacart
Reviews and Complaints

Every so often this happens. They double charge you. I'm not talking about the hold amount. They actually double charge you for the entire purchase. I chatted online and got nowhere. Ended up in limbo waiting for a manager. I believe they do this to inflate their numbers. We need to file a class action lawsuit against bad practices. Large companies, like this will do nothing to change. It is obviously an issue with them. To hold people's money hostage for x number of days shouldn't happen. You shouldn't be double charged period and it needs to stop. Join me in filing a class action lawsuit.

I like shopping at Costco but not going into the store. Instacart is a good alternative except when they don't deliver my stuff but charge may anyway. Customer service is a total joke! Their attitude is that if they give me a credit or make me wait a week for a refund, I should be happy. I'm not!
The warehouse is open another 1.5 hours and they should go get my stuff and deliver today! But nope! Again, their attitude is that they are doing me a favor giving me a credit. Now I've got to reorder and the stuff won't arrive until tomorrow.
And asking for a manager? That results in getting put on hold and the call is never picked up!
Truly awful experience!

I have been hung up on multiple times, was refused to speak with a supervisor whe asked multiple times, and lied to.

Nandan on 7-11-24 around 9a lied and refused to connect me to a supervisor

Kalpna K ended chat in middle of speaking on 7-24-24 around 11:15a

Bantu made promises on 7-24-24 around 11:30a that ended up being false

Kartik stated she was a supervisor and ended our chat in the middle on 7-26-24 around 10:06 a

Then manager Eric G stated there is no email for instacart. Another lie.

As I delve into the reviews of Instacart.com, I see a wide spectrum of experiences shared by customers. While some praise the convenience and reliability of the service, others express frustration over incorrect orders, late deliveries, and poor customer service. It's evident that Instacart.com has both satisfied and dissatisfied customers, highlighting the importance of managing expectations when using their grocery delivery service. As a potential customer, it's essential to weigh the pros and cons based on these diverse experiences before deciding to use Instacart.com for your grocery needs.

The shoppers forget items in the store or offer poor replacements or just refund you without offering you an option to chose a replacement.If you complaint too many times about missing items they will block your account.You can still make purchases and pay Instacart monthly subscription but no refunds will be issued to you regardless of what took place.They have been sending shoppers lately who speak zero English making the delivery process extremely stressful.Ive been using them since the 2020 pandemic hit .I am disabled and it was convenient but now the service has gone extremely down hill.I will not.longer use them

I did Instacart the favor of paying for a customer's order when the app crashed and their credit card was declined. The app wouldn't give me the option to contact support, either, and I ended up having to delete it and redownload it to use it again. I got a request from customer_experience@instacart.com for a copy of the receipt and details, since I couldn't get the "request reimbursement" option to work. I sent the information back to them a month ago and again last week and have not received a response or reimbursement. There is no phone number or email support for shoppers - the only option is to use their "chat support," which has gotten me nowhere. I've been told the same thing by four different agents - that they would escalate my case - and that has done absolutely nothing for me. How do they get away with this? What kind of operation are they running?

If you place an order it’s placed with local store not further away like Walmart. I can see if I placed order for a store that is further away to get charged but not knowing that it will come from another store further away is misleading. We dont know this till it’s on its way. Also on one of my orders the tip was changed without me changing it. Also not sure what this in the photo all this additional charges

Sunday July 28 I ordered from my Instacart account. [protected]@gmail.com
It was an order from CVS both of my phone numbers if you'd like to check are as follows
[protected] The phone number the order was under
They were out of a few things so I was given A Refund then I got an email and a text. Thanking me for being patient and gave me $10 credit.
Tonight, Tuesday, July 30, 8 PM
I called customer service the guy didn't speak English. He looked at my old accounts which I had asked to close. He wasn't understanding and it was frustrating so I hung up the phone.
815pm I called and got another girl. She said the same thing, but my account is not closed because I used it Sunday night so nobody can find the credit.
To be honest, I wanted to use the services again and maybe even sign up. I had signed up during surgery and it was very helpful.
If someone could get to the bottom of it and find out where the Credit was, I was happy to use it tonight.
It seems strange
My phone number is [protected] and here is my email [protected]@gmail.com

Costco was placed on April 19th, 2024 and delivered on April 19th, 2024 at 3:06 PM

Instacart Order Id: [protected]

I placed a Costco order via instacart and I did not receive it. I have reached out to about 6 agents via chat and then called instacart twice to speak to the agents and none helped at all with my issue. I requested a full refund from Instacart for my missing order but they sent me and email refusing to refund me and that was the final word I received from instacart. Ever since I have tried contacting them over and over and nothing has been helpful. My last step is to file a chargeback with the bank.

MISTREATED, DEGRADED AND DISRESPECTFUL. I had a terrible experience with Instacart. I paid a delivery fee for $4 and service fee of $8. 30% of my order was not fulfilled. Many of the items were either missing or rotten. When I raised a complaint against it, Instacart blacklisted my account that I can't get a refund anymore. This is against the costumer violation and disrespectful. There are better services available outside. Don't use their service.

I ordered a dvd from"BACK TO THE 80s DVDs" the reason I ordered it was because they said that they had the christmas episode I had been looking for but when it came it didn't have that 1 on it. I e-mailed them 2 times with no reply. I just want the movie I paid for. order #26733 MeTeeC90s $45.94 I could have got these for alot less on ebay but I wanted the Christmas episode.

25 Total Episodes on 3 DVDs:

The Fonz And The Happy Days Gang Episode 1 – King For A Day
The Fonz And The Happy Days Gang Episode 2 – May The Farce Be With You
The Fonz And The Happy Days Gang Episode 3 – Arabian Knights
The Fonz And The Happy Days Gang Episode 4 – Bye-Bye, Blackbeard
The Fonz And The Happy Days Gang Episode 5 – Westward Whoa!
The Fonz And The Happy Days Gang Episode 6 – Ming Fu To You, Too!
The Fonz And The Happy Days Gang Episode 7 – The Vampire Strikes Back
The Fonz And The Happy Days Gang Episode 8 – You'll Never Get Witch
The Fonz And The Happy Days Gang Episode 9 – The 20,000 Drachma Pyramid
The Fonz And The Happy Days Gang Episode 10 – It's A Jungle Out There
The Fonz And The Happy Days Gang Episode 11 – Gone With The Wand
The Fonz And The Happy Days Gang Episode 12 – Science Friction
The Fonz And The Happy Days Gang Episode 13 – Greece Is The Word
The Fonz And The Happy Days Gang Episode 14 – The French Correction
The Fonz And The Happy Days Gang Episode 14 – The Ridiculous Renaissance
The Fonz And The Happy Days Gang Episode 15 – Fonz Boone
The Fonz And The Happy Days Gang Episode 16 – Haiku Humor
The Fonz And The Happy Days Gang Episode 17 – It's All Downhill From Here
The Fonz And The Happy Days Gang Episode 18 – Three Scientists & A Coconut
The Fonz And The Happy Days Gang Episode 19 – Fords & Sorcery
The Fonz And The Happy Days Gang Episode 20 – There's No Place Like Rome
The Fonz And The Happy Days Gang Episode 21 – The Other Gang
The Fonz And The Happy Days Gang Episode 22 – Fonz's Christmas Carol
The Fonz And The Happy Days Gang Episode 23 – Ralph Takes Flight
The Fonz And The Happy Days Gang Episode 24 – All's Fair At The World's Fair
The Fonz and the Happy Days Gang Complete Includes Free Bonus:

4 hours of TV Commercials from the 1980's ($5.95 value)

I have an annual Instacart membership. I place an order for Basha's grocery store at 5am on Sunday and chose a delivery range of 10am-1pm. A shopper was assigned to my order around 11:30and she started to shop it, making 2 refunds for out of stock items, as shopped.

By about 12:30pm she abandoned the order. I can not tell when a replacement shopper picked it up but my order was not delivered until about 3:30pm.

I was also told half the items in my order were out of stock. I wonder if the shopper went to a different Basha's. The amount of time I had to stay home waiting for the delivery was vastly unacceptable.

Not only was I stuck at hoe for almost 6 hours, but I now have to go to a grocery store to get the items that were supposedly out of stock in my order.

The customer service rep I called told me he could only credit me 5.00 because that was policy. I complained to the BBB and stated I wanted the entire order refunded and that I had only received a 5.00 credit.

An Instacart rep responded to the BBB complaint and told me I got a 5.00 credit that was all I would get.

I realize Instacart does not care about their image or their customers, but allowing shoppers to drop your order after hours and then making people wait for close to 6 hours for a delivery is not what I signed up for.

I rely on this service, as a person with trouble walking, and I found the responses of Instacart despicable.

I want a full refund of my order minus the 5.00 credit they gave me, so I want 15.00.

I ordered pickup with Aldi using instacart and my shopper stated that the family pack of chicken was unavailable so they got me one pack of regular chicken. I asked them how many were in a pack and they replied right away “6”. I then immediately responded please get 2 packages (we are a large family of 6). Then 10 minutes later without a reply the shopper checked out without getting the extra package of chicken. I then called the provided number for instacart and the representative basically said they cannot help me and I would have to get the package myself. I have 4 kids and one of the kids is a newborn and that is why I did not want to go inside the store. I am very disappointed in the customer service response and also the shopper ignoring my request. This will be my last time using instacart or pick up.

December 22, 2023 I purchased an Instacart gift card, set up an IC account and used it to purchase a gift to be delivered to a friend. The shoppoer reached out to me and told me the gift I wanted was no longer available and the other option was $100 more. I texted back "No, that's too much". But before she could tell me next option, she made the more expensive option, and attempted to deliver the item. My friend never received it! I made an online complaint about the whole situation. Instacart refunded me $112 out of $150 BUT! they then locked my account because they needed to see my credit card and drivers license. I was skeptical about doing that bc I didn't use my credit card with them at all! I used a gift card that was purchased from a 3rd party retailer. I finally agreed to submit the info, and did so on 3 different occassions. The account was never unlocked! I spent 4 weeks back and fourth arguing with the company abt the issue, and finally received the notice below:Hello,

*******************************************************************

Unfortunately, we are unable to reactivate your Instacart account and are no longer able to offer our services to you.

You can review the Instacart Terms of Service, which you agreed to when you created your account, at Instacart.com/terms.

Best,

Alex

Instacart, Financial Risk Team

**********************************************

I don't want an instacart account but I do want my $112 they scammed me out of...actually $150 because the shopper purchased a product that was not authorized nor did she deliver it!

Instacart is a scam!

I am soon to be 82 years old.

About three weeks ago, my account was mysteriously cancelled after I had the secondary delivery address before checking out at which time, the order and account were both cancelled. I submitted and resubmitted the requested copies of credit card and driver's license. Despite ongoing email exchanges, I am still not able to reactivate my account as I am unable to confirm an order that I supposedly made at the end of April 2023. I've endeavoured to deal with the security folks at [protected]@instacart.com to no avail as I am unable to locate that particular order although I can identify a host of other ones subsequent to that date.

I am sure any questions can be resolved by way of a telephone conversation, but I have no response on that suggestion.

What can I do to reactivate my account as this experience has been a total an absolute nightmare tying both myself and my assistant's time up to no avail.

Please reactivate my account so that I couldn't continue purchasing much-needed meals.

1/13/2024

I am trying to place a same day Costco order, thinking it would be simpler than going to Costco with my toddler on a rainy Saturday. Using the Costco site, I am unable to log into Instacart. So I go to instacart directly and attempt to log in. I try an old account but then remember they locked that account for “fraud” back in 2020 and I vowed to never use the site again….until now when it sounds WAY more convenient…which is supposed to be the point of the company….

I sign up for a new account using a different email address, place my order, and then receive a text stating my order has been cancelled. After a little digging I see that I failed to confirm my email address for the new account. So I attempt to sign up with my work email and this time, successfully confirm my email address. I place my order and immediately click the link to share photos of my ID and CC to prove I am who I say I am. Before I can finish this process, I get another text stating my order is cancelled. What a racket. I’m doing everything I can to be their customer. I’m done now. How are they still in business?!

Hello back around 8/7/23 I recieved a giftcard in the amount of $57.50 for Instacart, I opened an account under the email address [protected]@outlook.com and proceeded to shop and buy things that was needed for my home from the Family Dollar store I not only used the entire gift card but also used money from my own Bank to pay the remainder amount due on my bill, immediately after I placed the order my order was canceled which I tried again and got the same results I decided to contact customer service to ask why and they immediately started saying g my account was shutdown and I can not use their service and told me that I could not recieve my money back that my account was locked and they can't access my funds. I have continuously begged and pleed for them to please give me my money back and I would go elsewhere to shop I have spoke to supervisors to other companies they would tell me to call to recieve my money back while those companies would have no clue as to why they would say that and would let me know that instacart is the only people who can refund me and I have been fighting back and forth for months now for my refund and finally to get some e to finally say listen u will not be getting any money back and that's final. I find that to be theft on their part and refuse to except that as a answer. I am requesting your assistance if possible I do not know what else to do at this point. Thank your for the time and I look forward to hearing back from you. I can be reached at either [protected] or [protected]@gmail.com and my name is Kristen Shaw

I purchased an Instacart+ subscription on Dec 26th. After purchasing it and my first grocery order I was unable to access my account. This is not due to a forgotten password or incorrect email. Typically when I sign into Instacart I'm given the option to choose between my personal profile or my business profile. This was no longer the case. My business profile has completely disappeared. That is the profile that holds my instacart+ subscription. I contacted the help line via phone and the chat option online, several times. I was referred to the technical support team..Twice. Once I explain my issue to anyone at Instacart I get radio silence. No responses. One member of the support team just told me there was nothing I could do and to purchase another membership. I was charged $111.87 on Dec 26th and I have been unable to access my account since nor have I received any assistance from anyone at Instacart to help rectify the situation.

My wife Tracy Rossitto is a mother of three and a school teacher. She is also an alcoholic who is at the point where she calls Instacart to deliver bottles of vodka because she can’t function enough to drive down the road. She might have a fighting chance if she didn’t have the convenience of Instacart feeding her addiction. Please stop delivering her alcohol and helping her destroy her family and her life. Thank you, Matt Rossitto

I placed a delivery order through Kroger.com on 1.05.24 @11:30am. I received a text message stating that the delivery time would be between 12:15-1:15pm. I then received a text advising that my shopper (Alissa R.) had started working on my order. Next message was telling me she'd checked out, and I got a receipt way before the order was delivered. The order time was updated to 2:30pm. My delivery instructions state: Please ring the doorbell when delivered, and I am fine with the groceries being left in front of my door. It also includes the building number and apartment number. I got a text from the driver @2:29pm that included a picture of an apartment building that was clearly not mines, and there were absolutely no groceries in the picture. She not only charged my card for the groceries, but she also got her shoppers tip, and used all of my rewards that I cannot get back from the store to use on an order I would actually receive. This is the second time one of your drivers have done this to me. You may want to screen the individuals thoroughly so that these types of situations do not end in a lawsuit.

I ordered from Keyfood on 1/4/24. I have the receipt. the receipt is from store 1264. cashier Owen,

the time was 18:56

Here is the itemized receipt.

2/4.00 diet 7 up 2 litter .05 single deposit

Two Good greek yogurt $6.29

2/4.00 diet 7 up 2 litter .05 single deposit

2/4.00 diet 7 up 2 litter .05 single deposit

Phili Chive whipped $5.99

Sargento swiss $5.79

Turkey bologna $4.69

Subtotal $30.96

tax .71

Total $31.67

my receipt from instacart was much more. I believe It was over $53.00

John Thelen [protected] Johnthelen1961yahoo.com signed up under promotion link email sent by me Annette Robb [protected] annetterobbyahoo.com

Typed in proper referral code twice on application

Complete requirements & still John or I have not received bonus money.

Attached are several chats conversations.

This is so wrong!

I referred John in good faith and everything requested was completed. Instacart has not followed thru with their promise.

Order through instacart

Dec 30 approx time1 pm

4 items refunded

5 items replacements

1 item 50% filled

Cost me to have delivery

Due to not getting everything I need I will have to reorder and pay delivery and service charges again

I am blind, cant drive and depend on delivery

This is the second time this has happened

I do not plan on every shopping food basics again.

I will go to walmart who I dislike in future at least they have most items shown on the website

I am not getting my foods, my items from instacart. I am constantly being haarassed by all your interrnational hazordus people.. Every time I try to order food its a diet of chaos.. Being physically challenged as elderly i've about had it with all your trackers. Wanting my email. My name, my phone number. Markeplace is also part of the problem. They post pictures of pedialyte, then safter I pay, they change the pictures of all healthy items. We do not get a conformation number anymore.. Fed up with being transffred to israel where the war is alive & kicking. I'm tired of being transffrred to cairpo eygpt, columbia, costa rica, all want my financial, personal information. Now I am trying to call your [protected] my son in california gave me. I do not trust google, nor alphabet now instacart, for years out of georgia, carolinas are the worse inhumane terrorist to put it bluntly, truthfully, faithfully.. When my husband tries to shop for food, he cannot find any of our healhthy items, bc marketrplace/instacart have contracts on them, I give no permissiuon to be used for learning purposes, nor do I share, nor transparent. Transparency violates our right to

I am complaining about a spoiled duck i purchased and they wouldn't give me a refund. Because i have request several refund because i have been getting out of dated items and defected. I think i am entitled to my refund because store are not supposed to be selling rotten meat. That is the law but if you don't return my refund i am taking you to court