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Instacart review: Instacart delivery

C
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11:26 am EST
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I have an annual Instacart membership. I place an order for Basha's grocery store at 5am on Sunday and chose a delivery range of 10am-1pm. A shopper was assigned to my order around 11:30and she started to shop it, making 2 refunds for out of stock items, as shopped.

By about 12:30pm she abandoned the order. I can not tell when a replacement shopper picked it up but my order was not delivered until about 3:30pm.

I was also told half the items in my order were out of stock. I wonder if the shopper went to a different Basha's. The amount of time I had to stay home waiting for the delivery was vastly unacceptable.

Not only was I stuck at hoe for almost 6 hours, but I now have to go to a grocery store to get the items that were supposedly out of stock in my order.

The customer service rep I called told me he could only credit me 5.00 because that was policy. I complained to the BBB and stated I wanted the entire order refunded and that I had only received a 5.00 credit.

An Instacart rep responded to the BBB complaint and told me I got a 5.00 credit that was all I would get.

I realize Instacart does not care about their image or their customers, but allowing shoppers to drop your order after hours and then making people wait for close to 6 hours for a delivery is not what I signed up for.

I rely on this service, as a person with trouble walking, and I found the responses of Instacart despicable.

I want a full refund of my order minus the 5.00 credit they gave me, so I want 15.00.

Claimed loss: 15.00

Desired outcome: I want a full refund of my order minus the 5.00 credit they already applied to my account, so I want a 15.00 refund.

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