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Ingles Markets Customer Service Phone, Email, Contacts

Ingles Markets
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1.2 173 Reviews

How responsive is Ingles Markets's customer service?

10 Resolved
163 Unresolved
Very poor 🤒
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Ingles Markets reviews and complaints 173

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12:13 pm EDT

Ingles Markets Deli Manager

Ingles Market in Ellijay Georgia is a reason for concern. There deli store manager Ben

Has had many outburst and has made employees feel worthless countless times. There’s even been uses of foul language from this man. Multiple times he has been reported to store management and they have never resolved his outlandish behavior. Many people are even scared to go to work cause he treats people with no respect and when running a deli you must love and understand your employees and treat everyone fair. Countless times he’s picked favorites and shouted and it is like it’ll never change. So I have made a choice of filing a complaint

Desired outcome: I would like for him to be talked to and finally come to realize his behavior should not be tolerated. He needs to be talked to personally by store management

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4:11 pm EDT

Ingles Markets Employee unjust firing

Well I was taught to use capital letters in school when penning a note or letter. One of our (at least 20 of us, from my one of my church groups) found out today Saturday June 24,2023 that our favorite Cashier was Fired from her position. The shock and disbelief was overwhelming! This cashier is the most honest, friendly, pleasant, always has a smile on her face, uplifting, caring, hard working person we have ever met! She doesn't gossip like the others that work there. We have joked with her always being there asking if she needed a pillow and blanket to take a nap. We know she has covered shifts for others, we know she has anxiety, and still she is always nice. My problem is to fire her over an onset of an anxiety attack and needing a minute is wrong! There was no bag boy helping her yesterday, customers lined up into health and beauty and she still had a smile, she asked a Kendall 3or4 times for help, she ignores Max. Demand she gets heard and brought back, please do the right thing. Maggie St. John

Desired outcome: Rehire the cashier!!!!!!!

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3:24 pm EDT
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Ingles Markets Customer service

I was grocery shopping at the Ingles at 8650 Asheville Highway, Boiling Springs, SC. I am a registered nurse at a local hospital and just had gotten off from work. As I was shopping in the frozen section of the store, I saw a yellow plastic caution sign on the floor. I procédéd to walk on the one side of the aisle where the sign wasn’t blocking. The sign wasn’t blocking the entire aisle. An Ingles employee( a slender 50ish, Caucasian male with dark stringy hair and glasses) Stated directly to me rudely « Mam, be careful, there is a reason that sign has been up. As if I couldn’t read. I bet if I was a male he won’t have spoken to me like that.

Desired outcome: The employee was extremely rude and talked down to me ( it was very degrading). He needs to be reprimanded for his rude behavior and lack of customer service

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4:45 pm EDT
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Ingles Markets Co manager

Every time me and my son comes In the co manager Shawn Milstead follows us around the entire store like my son is going to do something he shouldn't I don't appreciate what he does to us plus the last time I went through his line I was behind another guy finishing checking out when Shawn turned his light off at the register I said I'm sorry and he hatefuly said well your already here. He is rude and hateful and needs to leave me alone when I come in its like we always get picked on by him

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6:42 pm EDT
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Ingles Markets Being fired unfairly

I had bought in a doctor's note saying I did not need to run a slicerdue to me being diabetic and my sugar may drop and I could get hurt the manager of the store came up and ask to speak with me saying they had called my doctor and that it was a fake excuse I am at a loss for words at this point I have never in my life heard of anything like this the manager was very rudely speaking to me and was not hearing what I had to say not nothing but your note was fake my excuse is very real an the Manger said they had called my doctor doesn't that break hippa rights to begin with this was done to me out of someone not liking me I would greatly appreciate on how to get in touch with someone on this matter

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10:02 pm EDT

Ingles Markets Harassment by a co manager by the name of steven turner store #94

Time and date of incident 715 - 800 pm date 08/12/2023

I was harrassed by a co manager by the name of steven turner this was at store number 94 I was at the store to buy my dog some food besides talk to the flower lady sonny about some nice flowers I bought the other day.

Besides the dog food and conversation with sonny I needed some other food items and some change and a roll of quarters as I was in the store doing my shopping etc. Steven turner was giving me inappropriate looks and his body language was threatening towards me he came near me and by me numerous times then followed me to the pet food isle as I finished doing my shopping I walked by him I made one statement as such "be good steven" thats all I said as I said that he looked like he wanted to physically harm me to be honest alot of anger with his body language and his facial expressions after this altercation with him I checked out and left the store loaded my things in my truck as I was leaving I was approached by a seneca sc police officer asking me to get out of my truck I asked why she told me I was being placed on a trespass notice im aware of the law but this was done to me in retaliation of me being a ex employee and because I told his boss brian holder the store manager and his wife amber turner he was cheating on her with another employee by the name of courtney nicole bragg from the meat department in the same store #94 I believe steven turner should removed from the store before he hurts someone with his anger problems.

Desired outcome: I dont believe he has any place in customer service hes a danger to customer with his temper issues be fired would most likly be the best action plan.

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9:13 pm EDT
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Ingles Markets Lottery

Store 780 Hendersonville Rd

This store shuts their lottery machine down at 9 PM sometimes 10 PM and you never know when they are or not and it’s very inconvenient for me and I’m sure it’s inconvenient for other customers. When I called to check on this and check the times, the clerk that helped me didn’t even know the answer to my question had to talk to someone else, and then was very rude to me. I was trying to talk to them about it and I said OK is that all you need and hung up on me? It’s very very unprofessional.

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12:33 am EDT
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Ingles Markets Staff laying

On Monday 4/3/23 my son and some of his friends was in the store getting a few this for me and some snacks. When a manager come up to them and said they was being suspicious and walking near the beer cooler to much and they looked like the were going to steal beer. Granted they are teenagers and was probably acting out. She chose to trespass them instead of just kicking them out. I want proof of what she is saying is true if not I think my son and his friends need apology. When in fact my son goes to the store for me a lot due to me having problems walking and this stor is closest to us.

Desired outcome: Proof of said act and a apology if it is not true

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5:43 pm EST

Ingles Markets Child endangerment

I went to the ingles by my house on March 4th the adress is 220 N Highland Lake Rd, Flat Rock, NC 28731. When I went to the meat department there was a very young child between the age of 4 and 7 that I watched go inside the meet department where they cut the meat. I left and sent my husband back to the store to pick up some things i forgot and he proceeded to inform me that this child was still there proximatly 45 minutes later. I am extremely concerned that no manager or anyone seemed to care about this childs safety. I really hope this child is okay. That is no okay to have a child back where they are cutting meats and this child could have got really hurt if he did not. I thought you had to be 16 to even be back there and yet they just let this poor child be there.

Desired outcome: The person who had this child in that meat department needs to be held accountable. That is outrageous.

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12:14 pm EST

Ingles Markets Easter baskets with beer really???

Why in the world is beer in Easter baskets in Shelby, N.C. 28150. on south post rd. I am notifying all I no to refrain from gong there. This is sinful, disguting. Do you let kids drink beer ? I hope not . If this is not corrected I have 5,000 friends and we we will get the word out. Do not shop ingles. Barbara Ann Carroll this happened on March 3rd at 11:05 what a shame to go to a grocery store and find more beer than groceries. Cashiers don't ask for ID either I had a man in front of me and no ID was asked for he did not look a day over 17 if that.

Desired outcome: Remove beer from Easter bastes or loose cutomers. Barbara Carroll P.O. Box 547 Earl, N.C. 28038 let me know when you have done this. Add a $50:00 gift certificate please in good faith. Then I may shop again at your store.

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12:00 pm EST
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Ingles Markets Managers being unprofessional

My 16 year old daughter works at ingles in Etowah NC. The main manager Marilyn and assistant manager Michelle at this store are already under investigation because of unfair treatment of employees and my daughter had to leave early today due to pain in her low abdomen and burning when going to the bathroom she is on her way to the Dr now and when her father picked her up as they were leaving he overheard Michelle talking badly about my 16 year old daughter calling her lazy and acting as if she was making it up as an excuse to leave. This is not the first time she has done so and it is highly unprofessional . I have personally witnessed her attitude and unprofessional demeanor several times even before my daughter started working there she often displays the same attitude and rudeness to the customers as she does the employees and as a parent i am extremely fed up with it! Because she is a manager does not give her the right to treat people badly if anything it’s an abuse of her position and I expect something to be done about it! I am to the point of going in there myself and handling her attitude if something isn’t done soon! My 19 year old sister in law also works there and her mother was recently In the ICU on a ventilator nearly almost didn’t make it and when she called out the same manager was extremely rude to her and hateful and had the nerve to tell her “ thanks for leaving us with only two cashiers!” This is complete and utter [censored] exscuse my French but if Ingles allows managers to treat their employees and customers rudely and unprofessionally they are going to suffer on their reputation and business because of it. Feel free to contact me if you have any questions [protected]

Desired outcome: Serious consequences or termination of said manager

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11:33 am EST

Ingles Markets Kid in Deli

A deli employee at the Laurel Park, NC location brings their child (3-4 years old) to work on the weekends. Let's think about how dangerous this is both to the kid and employees who work with knives, hot oil, slicers, slippery floors. Yesterday, the kid was SCREAMING and banging on pots and bowls. Absolutely unacceptable. I'm sorry this parent doesn't have weekend childcare, but this is not the problem of the other employees.

Desired outcome: Keep the kid at Grandma's.

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5:48 am EST
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Ingles Markets Hit on the shin by abrupt break on cart

On February 2, I visited my local Ingles store and proceeded to dispose off my recycling waste. I had zero produce in my cart. As I passed the door to reach the recycle bins the cart break abruptly stopped the cart and hit my shin.I almost buckled down with the impact. No help,apology came forth. I found, that other unsuspecting customers were similarly hit. The swelling on my shin will take a while to go away.

I reported the incident to the store manager but he was adamant about store policy on carts going past the register.

He did not offer to file any incident report. I have shopped there for 20 plus years.This was the final straw. I love produce and grocery shopping and will hence forth avoid this company who care nothing for my shopping experience and long standing loyalty.

The store is Spartanburg Ingles on W.O.Ezel blvd. Zip 29301.

Desired outcome: I would appreciate a response and apology as a loyal, law abiding citizen and Ingles customer. No customer deserves to be physically hurt with or without reason.

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5:37 am EST
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Ingles Markets My last curbside order

I selected my items and scheduled a time as normal. I work in Georgia and like to pick up my order on my way home since I drive by the store on Highway 24 in Anderson, SC. I saw a text from the store and since I was driving I called them because I couldn't text while driving. There were 2 or 3 items they were substituting but since I didn't get a hold of them the person on the phone told me I couldn't get the items. I asked 3 times and he said no I can't get the items. Then I told them to cancel my order which they did but told me they couldn't give me a refund unless I came into the store. Isn't that funny that they can charge your card without you but can't give credit unless you show up in person? That defeats the purpose of curbside. I have been using curbside ever since Ingles started it and have never been treated like that. I told them Publix would be more than happy to take my money and I am done with Ingles.

Desired outcome: To get my refund and never be treated like that again.

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4:43 pm EST
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Ingles Markets Store brand items

11/21/2022

I purchased the Laura Lynn brand of potatoes chips for $3.68 for my daughter's birthday party and when I opened the bag it was only a 1/4 full. I understand you may need to cut cost but us consumers have to cut costs too. To pay extra for an item and then you're getting less than. Half of what you pay for is VERY FRUSTRATING! Dare to be different Ingles, please! I know it's only chips but it's the principle of it.

Desired outcome: I'd appreciate a response.

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7:26 pm EST
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Ingles Markets Western Union Money Order

I purchased a money order to pay a bill. The company has close so I don't have to use the money order. I tried to get the Ingles {Swannanoa} I bought it from to cash and they refused. I was told to go through Western Union. I went to their website and read that they charge $15 to handle cashing the money order. I should have been told this before I bought it. Needless to say that I will never buy a money order from Western Union or Ingles, I am a customer that normally comes to this location5 or 6 days a week. Since I am finding out Ingles won't stand behind there product that I should find a better company.

Desired outcome: Cash my money order!!!!

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Builder Bobb
Charlotte, US
Jan 31, 2023 11:16 am EST

They have never cashed money orders. Most retailers don’t cash them. You can easily deposit it in your bank account, though. Problem solved.

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3:00 pm EST

Ingles Markets Health Insurance

My wife has this Cigna Insurance as she signed up for it and they are taking 70.00 a week out of her pay which ads up to $280 a month and there is a $800 deductible for this too. Smells like the company is profiting off the backs of their employees. When I worked for the Government the U.S. Gov payed half and we paid the other half. Seems like Corporate GREED.

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11:48 pm EDT

Ingles Markets Employees talking garbage about Management

Screen shots attached for proof. This employee gets on FB daily and talks bad about her employer as well as her store Manager, calling them out by name. This is an embarrassment to the rest of the associates seeing this trash daily. When I notified Management about the issue I was told that she has to be replaced before she is let go. This is a result to being understaffed. Ungrateful associates are never held accountable for actions, while others are left to suffer due to their incompetence.

Desired outcome: The associate needs to be held accountable for trash talking the company as well as her Boss.

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michele123
West Jefferson, US
Nov 17, 2022 10:16 am EST

i know the feeling, same at store 82

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5:32 pm EDT

Ingles Markets Checkout Services, Customer Service Employee and Assistant Manager

My fiancé and I own homes and are longtime customers of your stores in both Hiawassee, GA, and Acworth, Georgia. We love the Acworth store where we are treated with friendly and respectful employees. We spend thousands of dollars a year at your locations!

Your Hiawassee store consistently fails in both areas. We have encountered many instances of very poor customer service in this location and have voiced our concerns to management there several times, always with no result!

Today, I was waiting in one of the few open checkout lines while a customer ahead of us wasted quite a bit of time trying to use some kind of cash cards that simply would not work. Instead of calling for customer service help, the cashier kept trying to get this payment form to work. Even worse, the cashier from the next open abandoned her station and stood watching what was transpiring while the wailing line continued to lengthen. Finally, a new customer stepped into her line, and she immediately stepped back to serve him. When I asked her and the cashier of the line I was in NEITHER of them answered me.

The customer with the faulty cash cards FINALLY paid for her order in another way, and the line started to move again. Neither of these people apologized to the customers who were left waiting.

After checking out, I went to the front desk and asked to speak to the customer service employee there to report the poor customer service. She would NOT speak to me, and instead called an assistant manager, a short man with a beard and a forward combed hair who did come out to talk to me.

I made my complaint to him and he halfheartedly (it seemed to me) agreed that this was poor customer service but did not offer any solutions. He, like the rest of your involved employees made any effort to apologize.

Ingles is the only choice for grocery shopping in Hiawassee, and indeed in the entire area from Jasper, Georgia to Hiawassee, Georgia as well as north of there or we would definitely take our business elsewhere.

We realize if can be difficult to find good employees in this economic environment, but your Hiawassee location is just plain terrible!

I would certainly appreciate some feedback regarding my poor experience today.

Desired outcome: I would like to see some effort on the part of upper management to address the problems at the Hiawassee store as well as a sincere apology.

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11:35 am EDT

Ingles Markets Expiration date

I visited a store in Belton. S.C., on October 2022, I approached one of your personnel in management, I ask her, why are you selling milk that will expire in 3 or 4 days, for $5.65 cent, she said we mark it down when they have one day left, she said that I could speak to her manager Dave Bell, although, he did not show up, I just did not think that it was appropriate for buying customers, or do people have to drink old milk first and get sick!

Desired outcome: Someone is not paying attention or the policy is wrong

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Builder Bobb
Charlotte, US
Jan 31, 2023 11:20 am EST

They aren’t selling out of date product, so what’s the big deal? If you don’t want short dated milk, don’t buy it. Find another brand or another size that has a longer date and go on about your day. I don’t go into a store and complain when something has a few days left and demand someone to mark it down. I just don’t buy it.

Ingles Markets In-depth Review

Overview: Ingles Markets is a well-established grocery store chain that has been serving customers for several decades. With a rich history and background, Ingles Markets has become a trusted name in the industry.

Product Range: Ingles Markets offers a wide range of products to cater to the diverse needs of its customers. From fresh produce to pantry staples, the store has a variety of grocery items available. Additionally, specialized sections such as the bakery, deli, and pharmacy provide customers with convenient options for their specific needs.

Pricing and Value: Ingles Markets employs a competitive pricing strategy, ensuring affordability and value for money. When compared to its competitors, Ingles Markets stands out for its reasonable prices. The store also offers discounts, promotions, and loyalty programs, allowing customers to save even more on their purchases.

Store Layout and Atmosphere: The store layout of Ingles Markets is well-organized, making it easy for customers to navigate and find what they need. The premises are kept clean and well-maintained, creating a pleasant shopping environment. The overall ambiance of the store contributes to a positive shopping experience.

Customer Service: Ingles Markets prides itself on providing excellent customer service. The staff members are friendly and helpful, always ready to assist customers with their inquiries or issues. The checkout process is efficient, ensuring a smooth and hassle-free experience for shoppers.

Online Presence: Ingles Markets' website is user-friendly and functional, allowing customers to easily browse and find the products they need. The store also offers online shopping and delivery options, providing convenience for those who prefer to shop from the comfort of their homes. Integration with mobile apps and other digital platforms further enhances the online shopping experience.

Community Involvement: Ingles Markets actively participates in local communities and charitable initiatives. The store supports local farmers and suppliers, promoting sustainability and contributing to the local economy. Additionally, Ingles Markets takes steps towards environmental sustainability, making it a socially responsible choice for customers.

Accessibility: Ingles Markets' physical locations are designed with accessibility in mind. The store provides ample parking spaces, ramps, and other facilities for individuals with disabilities. Moreover, the stores are conveniently located near public transportation options, making it easily accessible for all customers.

Product Freshness and Quality: Ingles Markets prioritizes the freshness and quality of its perishable items. Through proper handling and storage practices, the store ensures that customers receive products of the highest integrity. Customers consistently express satisfaction with the overall quality of the products purchased from Ingles Markets.

Special Services: In addition to its wide range of products, Ingles Markets offers various special services. These include catering and floral arrangements, providing customers with convenient options for special occasions. The store also stocks specialty items and international products, catering to the diverse tastes and preferences of its customers. In-store amenities such as seating areas, restrooms, and Wi-Fi access further enhance the shopping experience.

Feedback and Reviews: Customer feedback and reviews from various sources highlight the positive aspects of Ingles Markets, such as its affordable prices, friendly staff, and high-quality products. Some customers also mention areas for improvement, such as the availability of certain items. Overall, customers express a high level of satisfaction with their experience at Ingles Markets.

Conclusion: Ingles Markets is a reliable grocery store that offers a wide range of products at affordable prices. With its excellent customer service, convenient online presence, and commitment to community involvement, Ingles Markets stands out as a top choice for budget shoppers and health-conscious individuals. The overall value and experience provided by Ingles Markets make it a preferred destination for all grocery needs.

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