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Ingles Markets
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Ingles Markets complaints 174

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R
11:35 am EDT

Ingles Markets Expiration date

I visited a store in Belton. S.C., on October 2022, I approached one of your personnel in management, I ask her, why are you selling milk that will expire in 3 or 4 days, for $5.65 cent, she said we mark it down when they have one day left, she said that I could speak to her manager Dave Bell, although, he did not show up, I just did not think that it was appropriate for buying customers, or do people have to drink old milk first and get sick!

Desired outcome: Someone is not paying attention or the policy is wrong

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Builder Bobb
Charlotte, US
Jan 31, 2023 11:20 am EST

They aren’t selling out of date product, so what’s the big deal? If you don’t want short dated milk, don’t buy it. Find another brand or another size that has a longer date and go on about your day. I don’t go into a store and complain when something has a few days left and demand someone to mark it down. I just don’t buy it.

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T
10:55 am EDT

Ingles Markets Prescription wrong

My husband took a prescription for lispel 10 MG to the pharmacy. I picked it up and did not know any details. It was wrong and for 40 MG. He went back to doctor 2 weeks later. The dr was furious. He was feeling light headed. Got call from pharmacy this morning Zack and all he could say was he was sorry, and unfortunately it happens. Not acceptable. Please contact James Radford at [protected].

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mark henderson
Lafayette, US
Oct 10, 2022 11:23 am EDT

I wonder if Zack would say the same thing if their error killed someone. "I'm sorry, unfortunately it happens. "

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1:25 pm EDT

Ingles Markets Manager

Ms Denise has became a manager and is not a very good one she may be good at her job but she treats the cashiers unequally, if she doesn’t like a cashier she sends them home, even if someone goes to brooks whose the head manager and hiring manager and if he doesn’t say anythin to her about someone calling out she mentions it to them and sends them home even after they explained that they went to brooks about it, she is lazy as well even if you get off at a certain time for a reason she doesn’t pull you on time she pulls you 10 to 15 sometimes even 30 minutes late and goes you should of set your availability before hand and if you tell her we’ll I have my availability that way so I’m not to early but I’m not late either she goes too bad or she’ll pull you a whole hour early just to be petty, she plays with peoples money

Desired outcome: I want her to be stepped down as manager

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11:42 am EDT
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Ingles Markets Customer service

On Thursday, 9/22, just before 5 p.m., I stopped to pick up a few items at Ingles on Barber Blvd. in Waynesville.

I was in line at the register adjacent to the self check out - 12? The cashier, a young woman who was slightly overweight with longer blondish hair, did not greet me while she waited on a young woman in front of me. The young woman checking out in front of me appeared to be an employee, but not working that day. The woman decided to leave the line to purchase one infant formula. She examined the price she was given on the screen, and then decided she wanted more, so glanced my direction before leaving the line again to fetch five more cans. What was odd was that the cashier used her key on the right bottom of her keyboard each time she rang up a can of formula. Then the woman checking out used different credit cards each time.

That seemed suspect to me - both of them working together to get more than the limit of cans and/or a special price.

The gentleman behind me tired of waiting and went to another line.

I finally threw my stuff back in my cart and was headed to another line when the young woman who was buying so much formula rudely said, "I hope you have a better day!" I was irritated already, and the woman did not have to go out of her way to say anything. She was a typical entitled young woman who saw no problem with making others wait while she was obviously getting some special deal. On my way out, the woman was back in line buying two more cans of formula.

I have shopped at Ingles since I moved to North Carolina eight years ago. As I was leaving, I was so frustrated that I do not want to ever return.

Desired outcome: I would appreciate a response and improved customer service.I would hope that employees would not take advantage of sales or limits for other employees or friends.

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2:37 pm EDT

Ingles Markets Dirty store & parking lot, rude staff, price gouging on medication. Pick one

I have been shopping at the Kings Mountain Ingles since I moved to North Carolina more than 10 years ago. After the pandemic, things changed. The empoyees didn't wear masks most of the time. Now that it has passed, I find there is no pride in anything. The store is dirty, there is trash in the parking lot and trash in the baskets. Nobody cares. When I make the mistake of asking a question, I either get a rude answer or none at all. The shelves aren't being stocked. There are baskets of products just sitting in the aisles.

Now to the icing on the cake. A 90-day supply of my 3 medications has been running around $30 for some time. When I picked them up in June, it was around $30. Guess what it was today. $81. That's ridiculous. The pharmacy tech told me that you changed wholesalers in January. The prices go up in September? I think you should shop around for another wholesaler if that's the problem. Walmart, Publix, and Food Lion didn't raise their prices. The 3 medications I take are primarily for senior citizens. We live on a fixed income. That's how you treat us? Rest assured that you have seen the last of me for both groceries and medications.

Desired outcome: I don't really expect anything from Ingles. They don't care how they treat their customers. My outcome is to change grocery stores!

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12:31 pm EDT

Ingles Markets service

At Ingles #5 Haywood Rd Asheville yesterday, a cashier let someone in front of the line to check out in front of everyone waiting. All lines had 4 or 5 people. The man next in line had words with her and left his groceries there. There was no management working the front. Seem like something changed at that store. My tobacco products were out along with husband's brand. Seem like confusion all around.

Desired outcome: Discussion that this doesn't happen to any other people. Have someone working the front.

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5:55 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Your store manager Dakota at ingles 118 is a disgusting individual. He insulted a woman who has been suffering with cancer stating he got his facial hair from her head. This is uncalled for. You bring in store managers like this and get rid of ones like the nice gentleman you had at store 119. Get over yourself Ingles and do better! This happened about a...

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12:56 am EDT

Ingles Markets I see here your establishment doesn’t care.

Ingles Spartanburg SC 290 on 8/28/22. I called customer service on Friday 8/29/22 and spoke to Bo, explained everything as he looked up the entire transaction and agreed with me. This was supposed to be recorded. Because of the double debit of my checking account I had a service charge from my bank. Your “machine” so the cashier and manager said, was the problem and not the cashier! Attitudes were horrible- more to this incident that your customer service rep knows all about. I told him I wanted my $32.00 BACK! He ACTED like he understood! Fast forward 1 week later and I called him back. Left a message with him because LINDA said she couldn’t help me! Tomorrow I will call again once more. I will ask for a supervisor. I want my money back! Thank your store cost me! If I don’t get satisfaction I will take a different route. Which you may not care about. But I will go public on social media with names and details. However, considering the other complaints I see here your establishment doesn’t care.

Desired outcome: I want my 32.00 charge back that your company cost me because supposedly your computer double charged me!!!! Which your employee admitted

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8:58 am EDT
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I work at ingles market for only 3 weeks now and I have wrote down my availability for my Scheduling manger and she still has put me down for days that I am not available then saying it is my fault if I don’t come in on a day that I’m schedule even though I am not available and she has changed my availability with out asking or notifying me about changing...

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11:29 pm EDT

Ingles Markets Pharmacy

Wednesday 08/17/22 around 6:00pm. I stopped by ingles pharmacy to get a prescription refilled. My prescription had expired and I requested that they fax the doctor and ask for the prescription to be renewed. The agreed with no issue. Then I asked if I could get 2 pills to get me by until I could get my refill. This is customary for a pharmacy to loan 1 or 2 pills until you can get a refill. I was told that “just so you know we are not supposed to do that if you don’t have a prescription on file with us” first of all I have had every prescription for my whole family filled there for the past 10 years. Second it was my thyroid pill, not some kind of narcotic. They said they would loan me the 2 pills after the rude treatment I got but I left without them because I was honestly offended. So what is the real rule? Loan a pill or not? They said they are not supposed to but then said they would? What kind of company treats a loyal customer of ten years like that.

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1:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Poor management 1. No interview process 2. No onboarding process 3. No good communication 4. No scheduling process as in meal breaks, my son would not get a meal break in an 8hr shift until the 6th or 7th hour while some got there’s in 2hrs of working. Working too many hours as a high school student and too late on school days 5. No water break...

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2:13 pm EDT

Ingles Markets Gas Price Sign

Can not see Gas or Diesel price ! Cut Shrubs

Desired outcome: Be Proud of your Gas and Diesel price, Always hire than Murphy, Nc

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R
3:40 pm EDT

Ingles Markets Treated poorly due to ebt

My daughter was at the

hull Georgia Ingles store. She went to pay for her groceries she paid for her groceries with her EBT card the man named Jackson rang her up handed her the receipt. She proceeded to walk out the door put her 18 month old baby in the car along with her special brother. Mind you she has kidney disease as well. She was thinking everything was okay. An Ingles associate came to her car and told her that she did not pay for a groceries. He asked for the groceries back. She looked on her EBT and they had been paid for. I called the store manager. He tried to claim like he didn't know anything about a receipt which we do have. But they took back cuz it was in one of the bags. I talked to him and I asked him his name four times he denied to give me his name. I want to know why my daughter was treated so badly. I will not let this rest till justice has been done. I will go as high as I have to I will hire an attorney if I have to for discrimination. She did not know that the transaction did not go through the cashier handed her the receipt and she left the store and then was chase down like a common criminal there's so many charges here that I can take out.

Desired outcome: I would like to have my daughter apologize to for publicly humiliating her. And I would like manager to explain to me why after 10 minutes of talking on the phone he could not tell me his name. I will get a lawyer.

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Harry Greene
, US
Nov 12, 2022 2:52 pm EST

This story smells bad as this mother could produce a receipt she is not telling the whole truth, as most LPO would not fabricate something like that if there was not truth to it. I worked in that field after retiring from law enforcement. This smells like BULL to Me.

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N
10:04 am EDT

Ingles Markets The condition of the Ingles on West Dixon in Shelby is awful.

On 7/9/22 at approximately 3 pm, I went to Ingles on West Dixon Blvd. in Shelby NC. I went to the produce section to get an artichoke but found it “swimming” in dirty fungus looking water. I then went to the womens restroom and there was a stall door propped against the wall next to the trash can. The only stall that had toilet paper was the one missing the door. I had to get toilet paper from that stall before I could use a stall with a door. There was a roll of toilet paper next to one of the sinks, but it was soaked from people washing their hands. There was no paper towels in the machine, however there was a roll of paper towels set just below it, also getting wet from people trying to get some off the roll with wet hands. I went to the cold case to get sliced cheese and it was all warm and the packages were dripping wet. When I told the manager on duty about it AND showed her the pictures I took of it all, she just nodded and kept saying “yep, uh huh”. I feel that the quality of this Ingles has deteriorated and I may choose a competitor to make my purchases going forward.

Desired outcome: A clean store to shop in with management that cares about the condition of the products they carry and the overall store.

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2:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ingles Markets Self check out / manager inaction

Last night 6/28/2022 at approx. 7pm I went to Ingles in Locust Grove, Georgia. I picked up a few things and proceeded to the self-check out area.

During my check out, the self-serve cashier machine required help to price two peaches. I found, at that time, that there was no one stationed at the position.

I glanced at the customer service counter where the manager was behind the glass on the phone. She looked at me and continued on her phone call. Twice the machine 'timed out' and asked me to continue with my order, but I could not. I tried to pay, but the machine would not let me pay or cancel the order.

A few minutes later, a young man staff member, left the locked customer service area, and I thought he was coming to help me, and two other customers whose self-check outs were now flashing that they needed help. He did not. He went out one door and went to another area behind a closed door.

By now a female staff member was waiting at the customer service area, and I noticed that at three registers down from the self service area, another cashier was turning around looking for help.

Finally, the manager left the customer service area. I expected her to help me first, because I had been waiting the longest. There were only 2 other people in the self service area, but she went to help a man across from my station. Then, without looking to see if anyone else needed help, she left the self service area and went to the cash register. She helped that cashier, and then began to restock the bagging area of that cash register with plastic bags.

At his point, I left my register and approached the staff who was still by the customer service desk and asked her if she could get the manager. I did not want to leave my purse and my groceries. The female staffer walked over to the manager, who acted like she didn't know know why the staff member was bothering her. The whole time the manager kept her head down and didn't once glance over to the self-service area.

I want to emphasize that there is no way that this woman could NOT have seen me and the two other customers waiting for her in the self check out area, not only as she was facing us while she was on the phone, but when she first left the customer service area. She purposely ignored us.

When she finally came to help, she went to the station behind me which was empty. I didn't realize that that customer had left the self-check out and was checking out at a full service register.

At this point, I got annoyed and called to the manager, "Excuse me." She told me she was coming, but first she reset the empty register.

This woman was rude, unhelpful and unfriendly for no reason. There was no communication between her and any of the other customers there in the self-service area. The female staffer seemed tentative and afraid to bother her. And, as she herself was the manager, there was no one I could bring my complaint to.

It was very obvious to me, that she did not want to serve me and did not appreciate my business.

A few months ago, I asked her if the store did rain checks on sale items that had sold out, and she was not happy about giving me one, which I didn't understand.

At this point, I am not going to shop here anymore. There is a WalMart right across the street, and a Publix closer to my house. My husband goes to the WalMart all the time and urges me to shop there because the prices are usually better. I have kept patronized Ingles because it is a local Georgia business. Not any more.

Desired outcome: I think you should train your managers better. This can't be the only complaint about this woman. I don't even want to be in the same store with this rude, awful person.

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1:33 pm EDT

Ingles Markets Deli area/cleanliness

In ordering sliced honey ham and cheese the server proceeded to attempt to slice the cheese on the same machine without cleaning the slicing machine. How do you slice meat and the cheese without cleaning the machine? I asked him to please clean the machine before he sliced my cheese. He did, however; I am was very disappointed to see how dirty the machine was.

Health code should be meat sliced on one machine and cheeses on another machine. Also, the whole deli area needs to be kept cleaner (looks very dirty).

Desired outcome: Improvement in the Loganville store deli area. Cleaning machine more often for slicing products and not use the continued dirty cloth.

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3:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Ingles Markets Discrimination Handicapped

Ingles store # 100. On Friday June 17 I went to Ingles to purchase a couple items eggs and chocolate milk(drink) both items on left as you enter store.I parked in handicapped space checked watch and it was 8:56pm I walked with cane, got to door looked at my "smart" watch 8:59:21 went to open door locked sign says this door at 9pm.banged on door til someone acknowledged me girl says closed go to the other door. main complaint is it was not yet 9:00 when I tried to enter and I could see the door all the time and no one was there from 8:56 on. so it had to have already been locked. then tell me to go to the other door would have meant returning to car driving to another handicapped space walking to that door and walking all the way across store to get a F&*# gallon of milk and a dozen eggs and they know I am handicapped mainly affects walking. I got to my car and called into store to speak to manager.I informed her I would never set foot in store again and was filing a complaint for the cashier lady and herself and she should be fired

Desired outcome: an apology and termination of manager and cashier woman that would not open door.

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2:06 am EDT

Ingles Markets Running me out of the store

Ok I went to ingles lastnight and I thought they closed at 11:00pm so I think I must have went in about 9:50 but soon as I got my buggy and went down my isle to get wax paper they came on the intercom said ingles is now closed bring your items to register. So I only had to get 4 items and I was rushing to get them. Well I was on last item when a girl come to the end of my isle and hollered we are closed bring your stuff to the register please. Well it pissed me off I said I am I only got to get this 1 last thing. I mean if you gonna rush me why did they let me in. It's not like I was grocery shopping. I was really pissed. Well I took my stuff to the front and paid and left. Well I had a experience 1 time before and complained I said I would never go back but yall apologized so I went back. But to be honest I think that put the icing on the cake. I always go to ingles and Walmart only a 1/2 a mile down the road from there so I think I am going to just start using Walmart. That was very rude for them to let me in and I heard the announcement and rushed to get my other 3 items. I was in there maybe 5 minutes total. I did not need her to come rush me out of there. Anyway I did not speak my piece but I was really tempted. So this is twice I have been disrespected by this same ingles so I will never go to another ingles I don't care if its 20 miles to the next store I will not go back to ingles period.

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6:43 pm EDT

Ingles Markets General lack of service in grocery store

I shopped store [protected] on Pointsett highway in Greenville, SC today. I did self checkout at 5 pm. From the lack of service in deli area (lady had a very bad attitude and was not helpful) to the checkout where the young man was just staring into space and not helping me when needed. I shopped this store a few weeks ago where I attempted to get help at customer service, however, the two employees were too busy chatting with each other and ignored me for ten minutes. I eventually left the store.

Publix, Harris Teeter and even WalMart are light years better at customer service than Ingels.

Desired outcome: You decide

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10:37 am EDT

Ingles Markets Store policy for scanning cards

Ok, I have filled out your info for my case d 4 times over 2 years. Never has our phone number worked in your system. Every time I don't have my card with me I have to fill out new information. Today marks the 5th time in 2 years. Your policy to not have. Store cards at available for guests when life happens.s is not guest service-oriented. Your manager on duty was rude and not helpful. He made me fill out another in the name of the policy. Every other store and company help their guest out. You are soooo driven by data and policy you lose focus on taking care of your guest and big. Convenient. We go out of our way and only go to your store when we have to due to your crappy customer service. Please allow team members and managers to help the guest rather than just mp through stupid hoops.

Desired outcome: Allow store cards for one offs and stop man me fill out your card information. That never works with my phone number. Customer service sucks from.your managers down to staff in the name of policy.

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EasyTo Please
Boone, US
Jun 24, 2022 5:53 am EDT

1.Why have sales and not stock for them? I have stopped shopping at Boone, NC, Ingles because of this. I can go to the store at opening on Wednesday mornings to take advantage of a sale and the shelves are not stocked with sale items. I am told to try back Saturday morning. (I live 20 miles away and have you ever been to Boone on a Saturday - in summer? Forget it!

2.The physical store is too small for the service area population.

3. Ingles scanners are the cheapest and take twice as long to check out than with a human!

4. the Boone location is on the busiest and most dangerous stretch of road in Boone.

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About Ingles Markets

Screenshot Ingles Markets
Ingles Markets is a regional supermarket chain operating primarily in the Southeastern United States. They offer a range of grocery items, including fresh produce, meat, and bakery products. The company also provides pharmacy services, a selection of general merchandise, and fuel centers at select locations.
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Overview of Ingles Markets complaint handling

Ingles Markets reviews first appeared on Complaints Board on Sep 1, 2006. The latest review Bad gas that damaged Porsche was posted on May 1, 2024. The latest complaint fired over advatage card was resolved on Jun 26, 2012. Ingles Markets has an average consumer rating of 1 stars from 175 reviews. Ingles Markets has resolved 10 complaints.
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  1. Ingles Markets contacts

  2. Ingles Markets phone numbers
    +1 (828) 669-2941
    +1 (828) 669-2941
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    +1 (828) 669-6700
    +1 (828) 669-6700
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  3. Ingles Markets emails
  4. Ingles Markets address
    2913 US Highway 70 W, Black Mountain, North Carolina, 28711-9103, United States
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