[Resolved] Imperial Tobacco Australiawhite ox superior dark blend 50g pouch

N Nov 01, 2019

I was given a replacment 50g pouch for one i forwarded you about 2 weeks ago...
My greatfullness dimmed too disapaer when o opened too find even more than normal amounts of bark etc etc..i again am forwarding the item portion i am talking about on the pouch it was supplied in.firstly in the hope the a replacment is given.but more that the problem in your quality contol is found and addressed . Your loyal customer Nicholas Zambakides of 29 minns street (east) seaton S A 5023..thank you num os [protected] is you needs too comfirm anything .thank you .

Imperial Tobacco Australia

  • Resolution Statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Imperial Tobacco Australia Customer Care's Response · Nov 03, 2019

    At Imperial Tobacco Australia we take consumers’ concerns about the quality of our products particularly seriously. We see from what you have written above that you have had a less than ideal experience with one of our products. As you have provided your contact details above, a customer service representative will be in contact with you within the next 24 hours. Should you have any queries regarding your tobacco products in future, we invite you to contact our Customer Response Centre on [protected] to have your experience recorded so that any production problem can be identified and dealt with swiftly and appropriately.

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