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Imperial Tobacco Australiaparker and simpson 25's

1
S Sep 27, 2018 Review updated:

Hi my wife and I have been smoking for many many years and with the prices going up and up and being the jps extra kings 20's cigarettes price went up another 20 dollars per carton me and my partner amanda decided to try the parker and simpson red 25's which were on special. A week and 2 cartons later, we went back to the jps extra kings as they dont burn your fingers like the smaller cigarettes and usually taste great. The parker and simpson red 25's cigarettes seem to have a gumleaf type smell and taste in more than half of them, with thicker unburnable pieces in some. I tried to return the unused packets 2 days into trying them but the woolworths staff said they couldnt accept returns on the remaining full carton and 3 packets that were still unopened on the day, and eventually gave me a email address and a phone number so I could send them back to have them refunded or replaced. The phone number didnt work So we continued smoking the cigarettes until today. Ive saved 5 or 6 of each of the 16 packets of 25's and their packets. Though I have put them into 5 of the packets and will post them back to you in my lunch break today. Ive added the plastic wrappers from the cartons and the receipt from woolworths. With our names and address inside with a photo copy of our licenses. Please call when they arrive. Thanks - Shenan and Amanda

Responses

  • At Imperial Tobacco Australia we take consumers’ concerns about the quality of our products particularly seriously. We see from what you have written above that you have had a less than ideal experience with one of our products. We invite you to contact our Customer Response Centre on 1800 677 953 to have your experience recorded so that any production problem can be identified and dealt with swiftly and appropriately.

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  • Mi
    Mick Gillies Jun 13, 2019

    I bought a pack of Parker & Simpson red 25's and had 3 sticks without the filter and the join between the filter coloured
    paper " sliced" and just "hanging" to the edge of the stick. The bar code for the pack is 9327329012974 and the number at the base of the pack is 903517:15 just in case you wish to check on the batch for future reference

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