Imperial Tobacco Australiawhite ox 50g

Lots of scrap(twigs, bark) that cant be smoked as the smoke just wont burn, had a few pkts that were very dry like it has been stored in a hot place, the last pkt i bought has the lining not secured and some of the tobacco was under the lining and the rest on top, very dry and full of branch bits that can not be smoked, we have smoked white ox for over 30yrs and at the price of $96 pkt its not on. Pls fix this or we will be looking at other options. A response would be nice pl.Thanks [protected]

  • At Imperial Tobacco Australia we take consumers’ concerns about the quality of our products particularly seriously. We see from what you have written above that you have had a less than ideal experience with one of our products. We invite you to contact our Customer Response Centre on [protected] to have your experience recorded so that any production problem can be identified and dealt with swiftly and appropriately.

Oct 01, 2019

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