The complaint has been investigated and
resolved to the customer's satisfactionResolved Imperial Tobacco Australia — Dr Pat distinctive "pipe" tobacco 50g
resolved to the customer's satisfaction
Greetings, This is not really a complaint, more of an inquiry.
I purchased a 50G pouch of Dr Pat Distinctive tobacco. I asked if it was Pipe Tobacco, as I had only ever purchased it in tins, I had been buying it for around 20 years, but had not been smoking my pipes for around 12 months, I was assured it was Pipe Tobacco. Upon opening the pouch, the aroma was different to what I remembered, the tobacco appeared to be a finer cut, not as dark, and it smoked "hot". Certainly not what my Dr Pat used to be. The Bar-code is...
[protected] (see attached photo's) I am not after anything, just wishing to know if it is, or, is not Pipe Tobacco, I believe it is NOT Pipe Tobacco. I reckon when paying close to $130.00 (not your fault) I should not be getting stuff that is not the quality of good Pipe Tobacco., and tobacconists should know the difference.
If I am to continue to smoke my Pipes, I need to know I can purchase good quality Pipe tobacco!
The complaint has been investigated and resolved to the customer's satisfaction.