IHOP — manager was very rude/unprofessional
Wow, so I called in after trying to order online which wasn't successful. I talked to Heidi and she from the beggining was extremely rude to me and I ordered ONE raspberry crepe, and side of hash browns. Simple right? Obviously not, she tried charging me $11 and something so I asked why when online it said it was $5.48. She admitted to making the mistake and than told me it was going to be $7.10 and I asked why again (very kindly mind you) and she got real snide with me telling me that's what it was. So my mom went in to pick it up in which my mom personally knows this Heidi. Heidi came up with 3 ppl as "body guards" telling my mom all pissed off "why did you say you were Nikki I couldn't believe you would talk to me like that" she said "Nikki was rude so why was she so rude" than she said "well I don't appreciate how rude she was" and walked off really pissed of with the 3 ppl she came up to my mom with. For one I was not rude and my mom felt threatened by her attitude and having 3 ppl ready to fight when I would of walked into the business. Very unwelcoming and extremely unprofessional. I'm beyond myself in how such a small phone call was made into something that extreme. Unbelievable
Not to mention the food I ordered is for my 2 year old son and I'm afraid to give it to him to eat, although he begged me to eat at his favorite place. Because I'm seriously afraid they did something horrible to his food. I should not be this concerned to feedback my child food over something so CHILDISH!! I will be taking further action about this incident to the higher ups as well.