ICICI Bank — unauthorized access to my account!
Re: To the Manager,
This is Hasmat Reza and I have an Account with ICICI Bank for the past 2 years and its a salary account ([protected]) with 0 balance and I have received the shock of my life today.
Your bank has debited all the money from my account and it shows a balance of Rs:31,940/- without any intimation and I would like to bring to your notice that I had called up your customer Care department to ask them and they said that its against your credit card bill.
Well Did I authorize you to access my account???? Why was it done without my authorization??... Does your Bank know what discrepancies I am having with the Credit Card department?? I had gone down to the bank to discuss the credit bills I was receiving and they told me to complain to the Phone Banking department as they are a different ENTITY..!! So, how could ICICI give the credit card department the authority to access my account?? I am hereby serving this as a notice that I would not like to be a part of such unprofessional Bank or have anything to do with them.
I will further make no payments at all and assure you that I will take legal actions against ICICI under Human rights.
My Uncle is the Editor of Statesman and I assure you that it wouldn’t take very long to mark a copy to him so that he can put it up in the Grievance column for all other ICICI customer’s and the public to know how ICICI is duping the very same people who think that ICICI is there for them and their money as u say “Hum Hai Na”!!
I had made several complains to the Credit card department for the wrong bills and corrected them but there was no action taken from their end for which I had stopped the payments and was waiting to settle with the Credit Card Department and finish off but with this having happened I will NOT MAKE PAYMENTS.
I also have loan going on with your bank why don’t you go and check if there ever has been a delay in the EMI? Code of the Loan is LPCAL000073 and I was expecting the cheque of my EMI coming in today until your Bank could do this to me.
Please take this as a Notice from my side that I do not wish to be a part of this Bank anymore. My account number ********9432 close the account and DO NOT EXPECT any payments.