- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- UnReplied
- With attachments
Replied
After closing a mortgage in December they took money out of our bank account for the non-existent mortgage on January 1st and have yet to return
After closing a mortgage in December they took money out of our bank account for the non-existent mortgage on January 1st and have yet to return it. We closed out our mortgage on December 20 and on January 1st the bank took money for the now non-existent mortgage out of our bank account. Despite a multitude of emails, phone calls, and submitting paperwork, the bank has yet to return the money. My last two phone calls were on February 11th and February 18th and both times there was no one available to help me with the issue. Both times I asked for a return call and confirmation that the refund check was in the mail and still nothing has been resolved and no one has reached out.
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Berkshire Bank legit?
Berkshire Bank earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Berkshire Bank. The company provides a physical address, 7 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Berkshire Bank resolved 100% of 1 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.
Berkshire Bank has claimed the domain name for berkshirebank.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Berkshirebank.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Several mixed reviews for Berkshire Bank have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.
We looked up Berkshire Bank and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Berkshirebank.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Berkshire Bank.
Overview of Berkshire Bank complaint handling
-
Berkshire Bank contacts
-
Berkshire Bank phone numbers+1 (800) 773-5601+1 (800) 773-5601Click up if you have successfully reached Berkshire Bank by calling +1 (800) 773-5601 phone number 0 0 users reported that they have successfully reached Berkshire Bank by calling +1 (800) 773-5601 phone number Click down if you have UNsuccessfully reached Berkshire Bank by calling +1 (800) 773-5601 phone number 0 0 users reported that they have UNsuccessfully reached Berkshire Bank by calling +1 (800) 773-5601 phone number+1 (302) 437-5320+1 (302) 437-5320Click up if you have successfully reached Berkshire Bank by calling +1 (302) 437-5320 phone number 0 0 users reported that they have successfully reached Berkshire Bank by calling +1 (302) 437-5320 phone number Click down if you have UNsuccessfully reached Berkshire Bank by calling +1 (302) 437-5320 phone number 0 0 users reported that they have UNsuccessfully reached Berkshire Bank by calling +1 (302) 437-5320 phone number+1 (413) 236-3730+1 (413) 236-3730Click up if you have successfully reached Berkshire Bank by calling +1 (413) 236-3730 phone number 0 0 users reported that they have successfully reached Berkshire Bank by calling +1 (413) 236-3730 phone number Click down if you have UNsuccessfully reached Berkshire Bank by calling +1 (413) 236-3730 phone number 0 0 users reported that they have UNsuccessfully reached Berkshire Bank by calling +1 (413) 236-3730 phone numberRelationship Manager+1 (413) 564-6204+1 (413) 564-6204Click up if you have successfully reached Berkshire Bank by calling +1 (413) 564-6204 phone number 0 0 users reported that they have successfully reached Berkshire Bank by calling +1 (413) 564-6204 phone number Click down if you have UNsuccessfully reached Berkshire Bank by calling +1 (413) 564-6204 phone number 0 0 users reported that they have UNsuccessfully reached Berkshire Bank by calling +1 (413) 564-6204 phone numberRelationship Manager+1 (518) 729-1448+1 (518) 729-1448Click up if you have successfully reached Berkshire Bank by calling +1 (518) 729-1448 phone number 0 0 users reported that they have successfully reached Berkshire Bank by calling +1 (518) 729-1448 phone number Click down if you have UNsuccessfully reached Berkshire Bank by calling +1 (518) 729-1448 phone number 0 0 users reported that they have UNsuccessfully reached Berkshire Bank by calling +1 (518) 729-1448 phone numberSenior Vice President+1 (413) 564-6382+1 (413) 564-6382Click up if you have successfully reached Berkshire Bank by calling +1 (413) 564-6382 phone number 0 0 users reported that they have successfully reached Berkshire Bank by calling +1 (413) 564-6382 phone number Click down if you have UNsuccessfully reached Berkshire Bank by calling +1 (413) 564-6382 phone number 0 0 users reported that they have UNsuccessfully reached Berkshire Bank by calling +1 (413) 564-6382 phone numberVp Relationship Manager+1 (508) 797-6950+1 (508) 797-6950Click up if you have successfully reached Berkshire Bank by calling +1 (508) 797-6950 phone number 0 0 users reported that they have successfully reached Berkshire Bank by calling +1 (508) 797-6950 phone number Click down if you have UNsuccessfully reached Berkshire Bank by calling +1 (508) 797-6950 phone number 0 0 users reported that they have UNsuccessfully reached Berkshire Bank by calling +1 (508) 797-6950 phone numberPortfolio Administrator
-
Berkshire Bank emailsjmarullo@berkshirebank.com94%Confidence score: 94%Managementcbarford@berkshirebank.com94%Confidence score: 94%Executivefmckenna@berkshirebank.com94%Confidence score: 94%Salesssaad@berkshirebank.com94%Confidence score: 94%Salesmoriordan@berkshirebank.com94%Confidence score: 94%Managementmmacgillivray@berkshirebank.com94%Confidence score: 94%
-
Berkshire Bank address66 West St., Pittsfield, Massachusetts, 01201-5861, United States
-
Berkshire Bank social media
Most discussed Berkshire Bank complaints
After closing a mortgage in December they took money out of our bank account for the non-existent mortgage on January 1st and have yet to return
Barclays Bank
255 reviews
USAA
565 reviews
Woodforest National Bank
256 reviews
Campus Federal Credit Union
3 reviews
Cash App
58 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!