India - 400051
This Bank is the worst bank to deal with for Home loans. Most easy to get a loan but most difficult to exit. The customer just gets stuck with them and their irresponsible employees. If one errs in paying their EMIs then finally one starts getting Collection calls from agencies who want to know nothing except the fact that the collectible amount is due towards the bank. Their website to lodge complaints doesn't work and the quality of employees planted at call centers is pathetic. There is no approach to customer service.
REQUEST ALL FOLKS PLANNING HOME LOAN TO STAY AWAY FROM ICICI.
Dear Sir / Madam, I am writing this email to inform you that on my ICICI credit card [protected]...
I applied for an ICICI Titanium credit card around mid of October 1007. The executive visited me, took all forms, photo, documents etc and told and told me that I should be getting the card in the next 2 - 3 weeks . He also told me that I will be getting a verification call, which I received too.
I got three verification calls (Yes, THREE!!) to verify my details, from three different ICICI personnel, asking the same information over the next two weeks and FOUR address verification, Two in Office and TWO in Home and I had to entertain all of them with all the information and additional documents they asked for verification (It was always the same thing and they would say that if they don’t present the documents, the verification will be marked as negative)
I called ICICI last week of October and was informed that my application "cannot be found" on the system!!!
Finally when I called the customer care (the hellish experience on earth) I came to know that my application got rejected (god knows for whatever reasons).
Whenever somebody tries to call icici bank and you will get many options. Upon selecting one option, you will get much more options and the process continues. By the time you speak to some human being (after selecting all unwanted options) you would have spent 10 - 15 mins wasting your phone call.
After all these drama, I came to know the result of my application. First of all, the executives who come to us makes vague promises telling that we are eligible for the card and promise 101 things. The actual truth is, these cheaters get an incentive for "every application form" filled, from the customers, whether the applicants get the card or not.
Wonder how they got to be No. 1 in credit cards.
I have applied for personal loan in Vashi branch & submitted all the documents to the officer. For first time...
I have submitted the requisite documents as per ICICI's request 2 times earlier. However 25 days back they have blocked my Direct trading account. He next day I have given (ICICI employee collected) the documents in original again. After that I have been frantically calling their branch, call center and all possible contacts at ICICI without any success. I have started believing that ICICI has no concern to their customers and they are interested in getting only new entrants.
I am an unfortunate guy to avail a housing loan from ICICI. I am writing this letter to bring to notice of all persons who have taken a housing loan from ICICI.
ICICI housing loan department has looted money from my savings bank account three times without informing me. The demand draft what I submitted to them towards EMI Charges treated as bounce cheque and started pulling money from savings bank account.
The statement they provide to customers are all nonsense. I have taken Rs. Five lakh loan on floating interest. At the time when I took loan the interest rate was 11% for a period of 20 years (240 Installments). After that the interest reduced up to 7%.
At that time they dont reduce our EMI's They just send a statement saying your period (240 months EMI is reduced to 170 months) But We dont get any benefit. Now in their statement the period is showing as 300 Months. And over and above we got a letter saying to keep the period constant, the remaining months we have to pay extra EMI charges.
I WOULD LIKE TO BRING TO ALL ICICI HOUSING LOAN CUSTOMER PLEASE CHECK YOUR STATEMENTS
ARE YOU PAYING EXTRA MONEY AND EXTRA EMI'S.
Let us storm to MR. KV Kamath's office to STOP the Nonsenses what ICICI is doing towards the customers.
This Niranjan , I have taken ICICI home loan 25,41000 on Nov 2006,I am paying Interest for home loan for the past one year ,for which I have given ABN Amro Post dated cheques.Recently I have provided 5 cheques of ABN Amro Bank for the amount of 19,201/-Rs each. For the month of august to September the amount has been deducted from the corresponding bank correctly.But for the Month of Oct amount has not been not claimed from ABN Amro ,though there was sufficient amount so I lodged a complaint regarding this 15 days back.they told that banking personnels will get back to us with in 1 day.But they didn't.
But the most worst thing is today I have checked my ICICI bank Personnel account which i have not disclosed to anybody, in which the amount 19201 has been debited.Means without informing to the customer ICICI bank officials deducted 19,201/- Rs on 26th Oct from my personnel account,which is nothing but Loan amount "LBBNG00001440383/LI SEP07-26 "(This is my loan account),and the same month check has been diposited in ABN Amro bank. How ICICI people can deduct the amount from the personal account with out informing the customer?
what is the guarentee that ICICI is giving to the customer deposited money?
It is submitted:
1. that A home loan amounting to Rs 15.5 lacs has been sanctioned and disbursed in the name of ARVIND KUMAR SHARMA for the purchase & construction of plot no.557, 21-B, Faridabad(India). Application No. is [protected] and LAN LBFDB00000740785
2.that I, ARVIND KUMAR SHARMA is employee of NHPC Ltd. and presently posted at Corporate office, Faridabad.
3.NHPC Ltd. has home loan facility for its employee of Rs. 7.5 lacs.
4. that those employees intrested to repay Rs7.5 lacs of loan to the concern bank may got sanction of Rs. 7.5 lacs on the production of NOC for ceding 1st mortgage in favour of NHPC Ltd.
5. that ICICI bank Ltd. and various other banks has already issued NOC to NHPC employees having loan from the concern bank for ceding 1st mortgage in favour of NHPC Ltd. and thereby said employees had got sanctioned home loan of Rs. 7.5 lacs from NHPC Ltd., which NHPC Ltd. directly releasing in the name of the bank concern and thereby bank handed over the loan documents to NHPC Ltd. with due codal formalities.
6. that a copy of NOC AND OTHER RELATED DOCUMENTS of Sh.Anish Gouraha(employee of NHPC Ltd.), AM(E), Employee No.101743N ARE ATTACHED FOR REFERENCE.
7. I have taken loan from icici bank ltd. on similer terms and condition and has been continiosly communicating with the customer care of the icicibank ltd. for issuing NOC for ceding 1st mortgage in favour of NHPC Ltd. for the want of repay of 7.5 lacs to icici bank ltd.
8. that communications recieved till date may be concluded that icici bank can not issue NOC in my case. a mail dt.17.10.07 says "We re-iterate that we are unable to provide the No Objection Certificate (NOC) for ceding 1st mortgage in favour of NHPC Ltd. as ICICI Bank has not extended services to the second charge with NHPC.
The No Objection Certificate can be issued only in case of closure of the loan."
9. that through mail, it was requested to the bank that above mention decision of the bank may kindly be communicated to me in hard copy duly signed by a authorised signatory of the bank so that observations of RBI could be obtained BUT REPLY IS -WE CAN NOT ISSUE NOC. Last reply dt.26.10.07 says "We would like to re-iterate that we will not be able to issue No Objection Certificate (NOC) for ceding 1st mortgage in favour of NHPC Ltd."
MAY KINDLY LOOK INTO THE MATTER.
COMPENSATION TO THE LOSS DUE TO DELAID ACTION MAY PLEASE ALSO BE CONSIDERED.
arvind kumar sharma
mobile no.-[protected](delhi, india)
1. Why ICICI bank representative of Dwarkanagar, Visakhapatnam, Main branch is asking for conversion of demat one month in the age of electronics ? Clarification required for the same,
2.All the links are in the network why this many durations, they are asking fro customer?
3. Customer are behaved by the representative just as like a servant in front of master, they are thinking that customers are coming to beg some thing. Brutality of the ICICI bank are not at tolerable.
4.They are subjected to behave like a gentlemen in front of every customer.
5. Can you kindly put little effort to give respect to the emotion of helpless customer with legall right as Indian citizens.
Hi, ICICI Bank Mayur Vihar Phase- 1 , New Delhi 110091 branch offers a facility of cash deposit in packet to...
I m sivasankar.I have applied for icicilombard insurance on aug 30th.
Policy no- 4034/CHI/[protected]/00/00
A person by name Vishnu(tele sales person) had called me and said all fraud and wrong information about the policy and
made me to take the policy from it.He said me that once u get the card from insurance company your are
ready to admit in any hosipital for even viral fever.
So. i have taken the policy...
i have got the cards on 15th september.Once i have gone to the image hosipital in hyderabad around 22nd of sep.
i came to know there only that some approval process is there for this insurance.
so , i have planned to cancel this policy and i have cancelled.while cancellation customer care people said me that u ll get full amount refundable.
i have only got Rs 4200.....of which i paid Rs.10616
so i have to get still Rs.6400........
so ,please get credited to my account the remainig as soon as possible.
I have a money saver home loan account with ICICI Bank. When I took out the loan I was told that for this product there will not be an online account. I was given a phone number and an email id which I was told to contact for gettting any information about the account.
For the first few months, I could get all the informationt about my account over email. However after about 3 months all of a sudden, the email stopped responding. Repeated reminders to the email address went un-answered.
Then I tried to call the number that I was given. To my horror, I was told that the only way I can get information about my account is by personally travelling to the branch of the bank in Bangalore. This was not only a complete change in the promise that I was made when I took out the loan but was practically impossible for me as I am currently living outside India.
The loan account that I have taken works on a model in which I am given a current account into which I keep depositing monies. The monthly EMI is then taken from this deposited amount. The EMI figure can change whenever the bank wants. Therefore it is extremely important for me to know how much balance I have in this account and how much EMI is being deducted.
In Aug-2007, I travelled to India for this purpose. My intention was to check the balance of the account and also to discuss the issue with the manager and find out a method by which I can get a regular statement of my account. On the first day of my visit, after waiting about two hours in the queue, I could finally get a statement. To my horror again, I found that amouts have been deducted from my account for unexplained reasons. When I asked the representative about this discrepancy, she could not explain this to me and asked me to come on another day. This was very difficult for me as I had to travel back to London. When I wanted to speak to the manager, the honorable manager refused to speak to me. Instead, he made me speak to one Baljepalli Kumar in Mumbai. When I spoke to Mr. Kumar, he was very nice and took all the details and registered my email details and even provided his own email id. He promised that the discrepancy that I have highlighted will be addressed and further on, whenever I want any information, I can contact him directly from my registered email. He wanted me to come on another day to get the clarification on the discrepancy on my account.
When I went to the bank on the specified day, after waiting for about two hours again, I was told that the investigation has not been done yet and I will be updated over email about the findings when it is done. I was frustrated and came back. The next day I flew back to London.
During this visit, I also tried to update my mailing address in India so that at least I can get account statements over post. However, strangely, the ICICI home loan banking computer system did not accept my postal address. This is when then ICICI prudential account that I have has the same address and I get regular statements in this address.
It has been almost two months since and I am still waiting for the clarification. I have already sent few emails to Mr. Kumar and ICICI bank customercare about this and as ususal there has not been any response from them. My request for an updated account statement has also not been addressed. I cannot even foreclose this loan account as I have to pay a huge penalty if I do so. Am now frustrated, and surprised with the callousness and arrogance of this bank. We were supposed to get better service with the advent of these private banks but it seems we are walking backwards.
Am consulting the legal experts on this. Meanwhile my suggestion to the prospective customers of ICICI is to be careful before committing to any product or service of ICICI bank.
I had a credit card with ICICI 4-5 years back. I had an ongoing balance transfer issue which was never resolved. I use to receive threatening & abusive calls from the Debt Collection Agency, not even sparing my family. Infact, someone form Customer Service told me that the a/c has been closed with nil balance. On 25/10/07 when I checked my savings a/c no [protected] it was blocked & when I spoke to Cust Serv, they told me that it has been blocked due to non payment of CC bill. They are making me to run form post to pillar, asking me to speak to CC team,Savings a/c team & even the Collection Agency with no result
Pls help me, as to what I Can do in this matter.
I had taken Home loan from ICICI Bank, Borivali (Mumbai) in Mar'03. I had opted payment schedule as through Salary deduction which was from day one . Amount was being deducted from my Salary and regularly getting credited to ICICI Bank Home loan dept. th. Mahindra & Mahindra Ltd. This is since Mar'03.
Suddenly I got phone calls and letters from ICICI bank mentioning that 2 back dated EMI's (Jul'03 & Dec'03) are not recd. and bounced. I had furnished all details about clearance of those cheques (Which was issued th. State Bank of India, Mumbai branch.
Even though it is not updated in their records till date and it is showing 2 emi amount + Interest amount more than EMI which is again increasing month by month since Jul'03.
I am harassed by ICICI bank for ICICI officers mistake.
Thanks & Regards
I think everyone who is using or planning to use money2india service and the people responsible for...
Loan A/c - LBCHE [protected] Since 31-08-2006
Mr Rajiv Sabharwal
ICICI Home Finance Company Ltd
Sub: Penalised for the mistake of your Collection Agency
Ref: My Loan A/c LBCHE [protected] Since 31-08-2006
All of us have a dream .. and one of the biggest is to own a home. I too had taken a loan from ICICI for an upcoming property being developed in Chennai where ICICI is the partner bank.
Allow me to put the things in clear perspective:
Part - 1
a) I took a loan of approx 15 L (sanctioned 40 Lkhs)
b) Bank only advised me to pay interest (not principle.. ????)
c) The bank increased interest all through the early part of this year (2007) with intimation of the same coming in at the bank's convenience.
d) The bank did not deem fit to make a payment statement, so that I could structure my payouts.
f) The Collection agents land up at their whim & fancy and demand money for the current month, previous month and future months (as if we have a tree full of money).
g) One such event in June. I had to scrape money from relatives as they asked me money for previous month, June month and also took cheques for the next 5 months.
Part - II
a) Burdened by the Loan.. I had a meeting with my auditor, a bank representative (from a bank nominated agency and not bank direct), and aimed to restructure my loan.
b) It took a while before the agency came back with the suggestion.
c) The loan was restructured.. I rounded off my earlier loan to 20 L, and agreed to make balance payment required by the builder from my reserves.
d) The bank lost my Aug EMP Chq.. did not deem fit to inform me.
e) The bank submitted by Sept EMI cheque without date.. again causing non -payment.
f) After chasing the bank officials concerned everyday (as the builder was demanding release of the money everyday lest I be slapped with interest).. your bank advised that they will deduct the Aug-Sept EMI amount from my new disbursement and I have to pay that money to builder direct (but I will charged Interest + Principle pay out on full 20 L).
g) After much deliberation I got the Sept EMI cleared, paid an amount by Cash towards Aug EMI and interest on the delay.. so that the money could be disbursed.
My contention is that as your bank becomes bigger.. like all things bigger.. it seems to be getting away from the very customers who made it big.. There seems to be no more "Hum Hain Na"..
The way your officials and collection agency people behave leaves a lot to be desired.
I do hope, pray and request that you please look into the matters and ensure that the bank also stands for Customer services... and not just size.
On my last trip to India, I visited ICICI bank in Saharanpur, UP to open an NRE account. This was middle of June 2007.
The officer handling NRE account was very courteous and quickly completed all the formalities to open an account. Took a check from me to open an account, gave me the User Id and password to operate my account online.
Today, the date is October 10th, 2007, my account is still not activated, the check that i had given to open an account is still not cleared, despite reminders many times.
I closed my account with one of the Public sector bank assuming that ICICI, being a private bank, will give better service, but I was proved wrong.
All attempts to contact the officer incharge have failed.
Can anyone tell who should i contact for this ?
I raised 2 separate transaction disputes on my credit card. As a part of the process I faxed them the copy of the complaint. As I was unable to send them a FAX to the number provided by them I called up the customer care requesting for an alternate number. In the follow ups with the customer care I was informed that the request was under process and was asked to check back later after the 90 period. When I did that I was informed that the dispute has been rejected as I did not FAX them. Now the customer care claims that they had no alternate FAX number and nothing could be done about the request.
I had been given an ICICI bank Debit and credit card a/c when I had joined my company FirstSource (earlier known as ICICI OneSource). Although I had used my debit card frequently I didn’t really feel the need to use my credit card a/c. However last year in July there happened to be some fraudulent transactions on my credit card a/c which included transactions at a petrol station and transactions for Gold.
I had spoken to the bank about this and raised a dispute as advised by them however had not received any confirmation about these transactions. I had received calls from the recoveries department asking for the payment (sometime during Oct – Nov), however hadn’t received any call or letter from the disputes department. In addition, whenever I had asked the agents from the recoveries department about the status of my dispute; they would say that they are not aware of anything, however will check and get back in a day or two but had not lived up their word. In fact, I had also visited the agents at the bank on a few occasions and they said they would get back in person or by mail however hadn’t. I did make numerous phone calls and also sent faxes to the bank about my dispute however they hadn’t got back with any suitable reply.
Lately I received a letter from one of their lawyers asking me to get in touch with them with regards to the payment and so I did send them an email and also logged a complaint onto the ICICI bank website. I did get a reply this time from their head service quality stating that the dispute had been resolved in the bank's favour. Further on when I had a discussion with one of the executives in that department I was informed about the same thing, however there was no explanation to the fact as to why they hadn’t responded to my earlier complaints and confirmed the details of the disputes and enquiries that I had made earlier. Therefore, I went ahead and asked them for the proofs based on which the transactions had been resolved in the banks favour. I asked them to provide me with copies of those dockets. The bank did agree to send me the copies however asked me to wait for a month.
In the interim, when I received my salary for the month of April ’07 into my ICICI debit card a/c I was shocked to find out that all the money from my account had been taken out. I did get in touch with customer care and one of the managers there kept stressing that this had been done according to the terms and conditions. He too couldn’t find any record of me being contacted by the bank to confirm their decision; and informed that the dispute had been resolved in the bank’s favour and on being questioned about this mentioned that he did not have access to any such details (whether the disputes department had sent me any confirmation). He also mentioned that the recoveries team would not have access to my account details and hence would not be able to comment on the status of my dispute however did confirm that they had access to my debit card account to take all my money out; which I found very strange and nonsensical. To add my shock he also mentioned that he wasn’t aware of Subject Access Request and there was no way that I could have any access to the information that they hold in regards to my communication with them.
After a few months I did receive a copy of one of the dockets which was for the Gold transaction (approx Rs 18000) and was informed that the dockets for the other 2 transactions (Rs 700 Approx) had been misplaced and hence the amount will be waived off my account. Incidentally, I had managed to recover the dockets for the other 2 transactions during one of my meetings with the Fraud department last year. And, when I look at these dockets none of the signatures match that of mine and an even bigger surprise here is that each of these signatures are different from each other.
And when I brought this to the notice of the executive from head service quality he asked me a copy of the 2 dockets which I had and mentioned that he would forward them to the Chargeback department. I went ahead and personally handed the dockets to him. Later, when I got in touch with him after a few weeks he informed me that the dispute had been resolved in the bank’s favour. However, when I questioned him for some justification he asked me to again send him scanned of those dockets as he had misplaced the ones that I had handed him. So I went ahead scanned those dockets and sent them to him. And I kept receiving calls from the recoveries department. So, I again contacted this person and he again mentioned that the dispute had been resolved in the bank’s favour.
Now I am terribly tired and frustrated of wasting both my precious time and money of being behind these goons. I am now totally convinced that they do not bother about their customer but only about the money that they can steal from them.
Overall, I am very disappointed as I have been ill-treated and mishandled by ICICI Bank in spite of being such a loyal customer and also a part of their sister concern. I feel this bank is not bothered or does not value their customer’s time, money, wellbeing or satisfaction. I did have hopes of this matter being resolved by them and I have waited longer than any person would have, for a resolution. And now, as recommended by one of my dear ones I am turning to you with great trust that you for sure will help me obtain justice and free me from the mental torture that my family and I have been going through.
I have surrender my credit card due to false billing. I have not demanded any loan but they have send me a check of Rs 16000/-. I refuse to take loan, but bank put a penalty and a EMI amont to pay. At last I surrendered the card as it was making me headache. After one year company advocate Shailendra shingh is threatening me to deposit a amount of Rs 3500/- to pay instantly within 2 hours in bank otherwise he will suit file against me for recovery. He said that he has send notices to my offices which I have never found. His statement is wrong because he doesn't send me any letter to my residence address. I asked to send me demand notice to pay after seeing the bill but he refused. I am mentally pussled & waiting for summon and fighting case against company up to supreme court.