India - 400051
I have a Life Time Super Pension policy from ICICI Prudential with policy No [protected]. I have not received...
Icici personal loan
i am karthick from chennai,, i was applied for the personal loan with icici bank in chennai,, 5th december concern executive said with in one week you can get the loan
, i am also agreed, 15days back that executive called your loan got approval you should give 6 cheque leafs with sign, i have done all the formalities , after nobody didnt responce i send complient mail in icici and i called customer care lot off times but no use,,
now also thay said give me one day you will get the money ,, its one month over ,, i dont know what icici peoples doing when i get the loan ,, iff its possible or not,, they will return my cheque or not???????????????? thank you
aplication no: [protected]
complient no :[protected]
sr no :[protected]
thanks and regards
Dear Customer Care,ICICI BANK I am very disappointed the way your call center operates and answer...
This is reference to the complaint number SR45226908 which I had registered in lieu with the loss and later fraudent use of my ICICI ATM/Debit Card on 19-11-2007.
I was informed by the customer care executive on phone banking that the closing date of the complaint is 03/01/2008.
Though I had explicitly asked if any FIR copy was needed, I was told that it was not needed. But even then, I went ahead and filed an FIR copy and submitted a copy at the Vashi Branch of ICICI along with a written complaint letter. I have the acknowledgement receipt as well of it.
Later I got a call from ICICI bank saying that a person would be coming to collect my passport-size photograph and one more copy of the FIR, which I duly handed over. The name of the person who collected it was Dheeraj Geraja who sits in the kandivali office and has the office contact number 022-[protected]. I had later called up on this number to know about the status of the investigation and I was told that the fraudent use of the card has been established and I would have my money refunded.
I called up the phone banking line on 03-01-2008, to know about the date on which I would have my money refunded as this was the date of resolution of the complaint. To my horror, the person on phone banking informed me that since they did not receive any FIR copy or written complaint, they have gone ahead and closed the complaint.
I fail to understand the working of a private bank like ICICI, where there is absolutely no co-ordination between the various departments.
I would also like to raise the question that even after filing of complaint, I never got a call from ICICI informing of its status. At least before closing of the complaint, I should have received a call but even that did not happen.
I have been haplessly calling up the phone banking line, visiting the ICICI banks and the investigation team ( of which Mr.Dheeraj Geraja is a part), but to no avail.
ICICI BANK has resorted to frauds
I am a customer of ICICI Bank. I hold a Gold credit card with ICICI. Last month due to some unplanned travels I made purchases worth Rs. 65000/- on my card. I would have paid the bills before the due date. Atleast 10 days before the payment due date, I started receiving calls from ICICI Bank Call Center from Chennai, they told me that if I convert this amount into an EMI for 3 months, they will charge Rs. 4000/- extra as processing fees and taxes and they will not charge any interest other then that. I refused to convert it into an EMI at first. But, they kept calling me and after 3rd time of calling, they gave me an offer that if I convert the amount outstanding on my card into an EMI, they will give me gift vouchers of Ezeego1.com worth Rs. 15000/-. The offer was quite attractive as I am a frequent traveler. I then allowed them to convert the outstanding amount to an EMI for 3 months and they told me that I would receive the gift vouchers within 7 days. I waited for 10 days and then I called the ICICI Call Center to enquire about the gift vouchers. They told me that there is no such scheme available and they will not give gift vouchers of a single penny. I then asked them to cancel the EMIs and the card. At first they were hesitant to cancel the EMIs and the card, but after few minutes of fireworks they agreed to cancel the EMI without levying any charges. The Chennai Call Center numbers from which, I was receiving calls are 044-[protected], 044-[protected], 044-[protected], 044-[protected].
If you are an ICICI customer and you have also made similar purchases like me, beware of the 4 numbers I have mentioned above, do not talk to these persons. It seems ICICI Bank is poised to strip off its customers of their hard earned money and add it to its own top line and bottom line. Mr. Kamath are you listening?
I applied for opening of D MAT account with ICICI, a query was lodged on internet and after 3-4 days one agent named Mr. Harjeet contacted me and given the details of the papers & documents to be submitted with the application form, then on 17.11.07 i had given him the cheque No. 909366, dated 17.11.07 for Rs. 750/-, in favour of ICICI Securities Ltd. drawn on Bank of Maharashtra, Faridabad. Hee collected all the papers from me, and till 17.12.07 there was no proceeding on my application, then some how i could get his contact no. & contacted him, then he said that he wants one more copy of my resi. proof , for which he gave me one e-mail address to send him a scanned copy of latest telephone bill at kunal.[protected]@icicidirect.com. I mailed him a copy on 20.12.07. But of no use again i contacted him, that what happened why so delay? He said he had not received the mail, and again i mailed the same bill on 27.12.07 at the same mail id i.e. kunal.[protected]@icicidirect.com on 27.12.07. Now wish to submit that I am very disappointed with ICICI Bank Services, i hope all the people who are associated with your bank suffer? I can not expect this kind of mis handling of your precious customers/clientele. And hope you can not afford to lose your clientele this way. Whatever loss i had to bear in this last complete one and a half month, who is going to pay for it? Please reply soon. Desparately waiting, Deepa Kapoor, Mobile [protected], Ph. Resi. [protected]
I was on look out to book a new apartment at Chembur in sept 2006 ans i availed the services of ICICI home search one Mr.Anand Meherji. Through him i located shrushti Sangam Builders at Tilak Nagar and negotiated a rate and gave a good advance with proper receipts. It was stated that this Builder is ICICI approved and a good builder etc.Although he promised papers (required for loan) within 3 months, he could provide the papers only this Oct/07. The Agreement was signed at our end in Nov'07 but the Builder is yet to sign the Agreement due to which i am unable to avail the Loan. The Builder does not seem bother to sign the deed although more than a month has passed.When i try to take up the issue with ICICI Home search i find the person Anand Meherji is not there. It is strange that such builders are approved by such a reputed Banking institution.
I am at a heavy loss after availing the services of ICICI home search who has left me in the lurch after providing incomplete service although they seem to have taken the full brokerage from the Builder.
Today to my dismay I received a SMS on my phone saying that my credit card was charged with 10,800/- INR, from a website called eseva.com. On calling the bank, they successfully blocked the card, after which the call center guys tell me to call up after 2 days to lodge a complaint on misuse of the card. The funny part is that the ICICI card was never used by me and had no previous transaction history, the only way that a person could have found the information required to make a transaction would have been through ICICI themselves. The ICICI bank employees themselves are running some sort of a scam that cheats people. Beware and dont get ICICI cards, if you owe one, cancel it.
I had a similar trouble earlier when the bank issued me 4 cards, when I had signed an application form for only one. According to their history they had two forms signed by me which was impossible. ICICI can be sued for forgery, fraud.
I almost escaped from being duped by an ICICI Bank Home Loan Agent. This was sometime during November 2006. I had approached the bank for a home loan for a property that i had chosen in Bangalore. I had to apply for a loan for myself and my wife. I was connected with this guy called Raghu (i don't remember his phone number.) Initially he was kind enough to waive processing fees for one of the home loans and he agreed to charge processing fee only for one loan which was around Rs. 5612/-.
I sent him all the docs for review and consideration and he had promised me that the loan would be approved in a matter of 7 - 10 working days. Since i had all my documents in good order and nothing was missing the processing should have been quick and easy. However to my dismay, the agent was dragging the matter for almost 15 days (i was in a hurry to settle the loan matter and i was chasing him on a regular basis to get the status.)
Then one fine day i got a call from ICICI Lombard and the person calling strongly insisted that i should buy insurance as well. Otherwise they wont approve the home loan for me. This was like after 15 days of me submitting all the papers. The insurance cost alone was around Rs.100,000 and they were willing to Finance this amount as well from the loan. I insisted that i wont need Insurance and all i needed was the home loan and why am i being informed now at the nth hour that for home loan, insurance is a pre-requisite.
My Action: I immediately withdrew my loan application from ICICI and instead went to HDFC. They approved my loan in a matter of 3 days and i got disbursement immediately there after.
1. Not so strict in loan processing and can ignore some documentation. But later they might have some surprises for you.
2. They dont mention such insurance related pre-requisites in advance and seeing the urgency of the customer, they try to delay till the nth hour, where by the customer is left with no choice but to abide by them.
1. Simple and straight forward. Transparent in their dealings.
2. Strict in documentation. If you don't have all the paper work, HDFC might not work out.
3. Fast processing and disbursements.
Icici bank ltd.
Two-wheeler loan section
Subject: complain for non-delivery of registration certificate by dealer as short-payment from icici bank ltd.
I mukesh ranjan, have purchased a bike model “ hero honda splendor nxg” on hire purchase agreement through icici bank ltd. having loan no.- ltdel00011142797, from hero honda authorized dealer name “upper india trading company (delhi) pvt. ltd.”, 49-c, rama road, new delhi-110 015, dated 25th july 2007. however as on date 07th december 2007 when I went for taking my r. c. (registration certificate having no. dl 1s r 1026) for the aforesaid bike the aforesaid dealer executive asked for rs.510/- (rupees five hundred ten only) as not paid by the icici bank ltd., then only we will provide you the same. as I have paying all emi through ecs from my icici bank account no.- [protected] timely and driving vehicle without registration certificate is illegal in the of law. for your further reference I am attaching the invoice copy.
Therefore kindly requesting you to do needful in this regard.
Your early action in this regard is highly appreciated.
Registration no.: - dl 1s r 1026
Address :- m-79, 1st floor, m-block market, g. k.-2, new delhi-110048.
Icici bank a/c no.- [protected]., branch - connaught place, new delhi-110 01.
I am reciving cerdit card bill from ICICI Bank continuasly as I don't have any credit card. Initialy I...
ICICI claims that it gives best customer service. But I came across one of the worst experience in my life. I went to Rajaji nagar Bangalore ICICI branch, in order to open an NRE account on 14th Aug'07 and submitted all the required testimonials. But even after 15 days my account not activated. When inquired they asked my overseas bank statement as overseas address proof. I was astonished of such feedback, as I would expect this to be made aware to me by the representative at the branch when I submitted the form. I again mailed original bank statement on 8th Sept'07. After continuous follow up, I was wonder struck on 22 Oct'07 when I was made aware that my account could not be activate because of the same reason as mentioned above. I took my complaint uo to level 4 (max level) but couldn't see any improvement. What I experienced in nearly 4 months with ICICI bank is that the officers are thoroughly unprofessional, very lethargic and customer service is a long forgotten story. In my company, a newly recruited office boy has more professionalism than any other so called officers of ICICI. They never work on time. Some times I wonder how it is surviving in a service based industry. I should really congratulate them for this achievement. Till today the status remains the same.
I had ordered for some books and music cds on the basis of the advertisement through my office email id: [protected]@aryacma.co.in on 22-10-07. The payment of Rs.1407/-was paid through my ICICI bank credit card. I have not received even a simple acknowledgement so fa, leave aside the package. Will you be in a position to help me please? How is that this bogus company operating under your name and logo please ?
Thanks for your kind help.
I transferred 2500 Rs on 3 Nov'06 to [protected] in place of my freind a/c [protected].
For recovery this amount I met to KG Marg branch yesterday they said "We cannot do any thing in this case talk to customer care person”. I called customer care person he said "We cannot do anything in this case talk to your nearest branch.
When I was in nearest branch (KG Marg counters no 1) than I called customer care person and requested to talk branch person and there was very comic seen they were quarrelling and saying this is your query this is your query.
This is a question if some accountholder makes a mistake than ICICI bank cannot do anything to rectify his mistake and this also debatable your employees know their duties and responsibilities
I am writing mail by this hope you will not say that we cannot do anything in this case
after this drama played by your department .
Please take necessary steps to back my money
I took personal loan from ICICI bank 18 month back for personal need of my family for 24 month . Since 18 months I continuing deposit my loan as per repayment schedule. In between sometime 2-3 installment has been due as my salary credit in my bank late, for that my relatives/friend deposit in cash. This month again my one installment for the month of nov.07 due. Right now I am working in dubai, and my family living in village. Nobody there who can deposit the due installment in cash. Since last 4-5 days one person who is recovery agent of ICICI bank making phone at my home to my wife for due installment. My wife given him my number and explain all the things but he again & again making phone to my wife and threatening to him. He even never call me and when I took the number from where he making the phone on that number no ring going and no body pick up the phone. For this type of activity no body can believe in banking industry. They making gundaraj to this reputed industry. There is no such a way for recover the loan, even after continue deposit the installment.
I applied for persaonal Loan on internet on 1st November 2007.
I was told that the executive would meet me on 3rd November to collect the documents. He did not turn up till 8th November 2007 inspite of repeated follow-ups.
Now its 23rd November 2007 & no amount is credited to my account.
I have a salary account in ICICI. If this is the quality of service offered to existing customer, then I am sorry to state that the Personal Loan Department is in a pathetic state. What's the use of being an ICICI Bank cutomer then?
You proudly say in the advertisement, Hum Hain Naa.........
Well, you are not there. You are not even close to being there.
My advice to you is that you should close this Personal Loan Division because you are in no control of it. If you want to continue properly, you should get rid of this lousy staff of yours.
Icici close our saving account while deducting money as credit card fees which we never apply, or minimum balance penalty, as they open the account with zero balance account. We never take any action whenever they deduct money. Our main fault is that we never object when they deduct money so they harass us after 2-3 years. Where are the employees of icici when they close our account without telling us. They never send us any statement from which we come to know that some amount is due with us. After such a long period they did not even send us the letter they give us a threating call through their advocate they they will issue a non bailable warrant. Is this a justice that someone did not know that he did any crime and all of a sudden he has to think about that what he can do or what he have to do to face such a problem.
-card issued in 2005. Bill now in 2007
- sudden harsh language.
-threat to sue after two days
-free card offer. No spending on card. Bill now 3000- no details provided.
-tel from tel nos [protected]
[protected]-legal deptt-the lady was talking very harsh. It does not behove a bank like icici to behave like a rustic person. I happen to be a hypertensive person and the doctor tells me to avoid tension. After the call my bp shot up and for two days I had to take extra medicine.
Why I have to go to bank in 2 days time only is incomprehensible. Please give me the email address of ceo to send a communication to him/her
I joined with new company and opened SB A/c at ICICI bank 20 days back and my employer transfered salary to my SB account.
My employer is transacting with ICICI bank for several years (with great difficulty ) and when they transfered the amount it did not come to my account and ICICI bank immediately debited my employer account.
God knows where the amount till now and today the amount has not credited to my account. Whenever i call custome care they just say "The amount will get transfered I need to wait"
So how long I will wait.
I have seen my friends bad experiences with ICICI bank and I say they have one of the worst customer service. This is bad service on part of ICICI bank and they are calling leading bank globally, Yes they are leading globally in showcasing bad service.
One more thing they made my father to wait 4 hours in their branch to close his SB account, he was not knowing for what he has to wait. Nobody bothered to respond for aged person.
This Bank is the worst bank to deal with for Home loans. Most easy to get a loan but most difficult to exit. The customer just gets stuck with them and their irresponsible employees. If one errs in paying their EMIs then finally one starts getting Collection calls from agencies who want to know nothing except the fact that the collectible amount is due towards the bank. Their website to lodge complaints doesn't work and the quality of employees planted at call centers is pathetic. There is no approach to customer service.
REQUEST ALL FOLKS PLANNING HOME LOAN TO STAY AWAY FROM ICICI.