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CB Airlines and Air Travel Iberia Airlines My experience with Iberia was both shocking and deeply disappointing.
Iberia Airlines

Iberia Airlines review: My experience with Iberia was both shocking and deeply disappointing.

S
Author of the review
6:43 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

My experience with Iberia was both shocking and deeply disappointing.
My luggage was mistakenly delivered to Bogotá, even though I was repeatedly assured at every stopover that it would be sent to my final destination. As a result, my bag was either stolen or mistakenly taken from the baggage claim. Thankfully, it was returned four days later — but in a completely different city.

Despite being covered by the Montreal Convention and Iberia’s own terms and conditions, I have yet to receive any reimbursement for the essential replacement items I had to purchase during this time. Iberia has ignored my emails for weeks and consistently tries to shift responsibility to their codeshare partner Avianca — who in turn blames Iberia due to the initial flight delay.

It is completely unacceptable for a European airline to disregard international agreements and their own policies in order to avoid compensating customers. The handling of my complaint was unprofessional, the communication was almost nonexistent, and the situation severely disrupted my trip. I am extremely disappointed in Iberia and will avoid flying with them in the future.

Recommendation: Don't book this Airline

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  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 12, 2025
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Iberia Airlines Category
Iberia Airlines is ranked 18 among 218 companies in the Airlines and Air Travel category
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