Hyundai
reviews and complaints

I have a 2014 Hyundai Sata Fe sport with AWD. I had an extended warranty until May 2022 and maintain my vehicle regularly with Surgenor Hyundai in Ottawa, Ontario.

My latest oil change was in March 2022.

No mention of any maintenance was ever mentioned on my AWD transfer case and coupler.

Surgenor indicated the leak in the transfer case was recent and since it was past the extended warranty date no relief was possible on the estimated $3000 dollar estimate to replace.

These issues have recently come about as I had a safety check done and these issues surfaced then.

Surgenor Hyundai was not even willing to split the cost in half.

From my point of view it is unlikely that the leak only started after my warranty was over. However, that is hard to prove.

I am looking for some sort of compromise from Hyundai Canada for the parts at least as replacement transfer cases at 135,000 kilometres seems excessive.

Bill Muscroft

2436 Ogilvie Road

Ottawa, Ontario

[protected]

I spoke with Hyundai Customer Care in Apr 2022 and was told they would offer a OneTime Financial Aide in order to pay for repainting the car. I was given a case number (#[protected]) and was told to reach out to the closest Hyundai dealership with an estimate from a body shop and the dealership would submit the appropriate paperwork to initiate the process. This dealership is Alexandria Hyundai at 1707 Mount Vernon Avenue in Alexandria. I went to the dealership and my paperwork was taken by a service representative named Erik Lorton, but I never heard back from them.

I called every week for a month, but each time I had to leave a message and was not responded to. Finally on 7/11/2022 I called Hyundai Customer Care again and spoke with a representative named Bitney. I was told they had not received any paperwork from Alexandria Hyundai relating to my vehicle, so I called the dealership and finally got to speak with Erik. He told me he'd given the paperwork to his manager, Gerald, and he would follow up. Several days later I received an email from Erik asking for my VIN# and pictures of the paint issue. Again, I never heard back. Every two weeks since this date I have called and/or emailed and have been ignored.

Worst service managers EVER!

I have an ongoing oil consumption test with my 2017 Hyundai Santa Fe Sport and today no one knew how to check the oil level or were to damn busy to look at it...

Told me it would be up to 4 hrs before they could look at it and I could take an UBER home or bring back later!

All you freaking needed to do was look at the damn oil level. This is the end of 6000 miles a 1000 at a time and I am down 6.5 quarts but they still say it's ok that "every car uses oil"

Now have a HYUNDAI AMERICA Case and now have an attorney that is willing to go after these clowns!

Since I have gotten my hyundia at the beginning of 2020. I have had non stop issues with them.. From getting locked out from making payments online (which is free) and having to call them and make payments (7.99 additional charge). Them deleting my online account or resetting my account without consent. Also their reps refusing to let me pay on my account without my account number because they refuse to look me up by my name and socail.

I would reccomend no one uses hmfusa as their lender for there car... Its a horrible loan program with terrible customer service... Its almost as if they try to make it hard to pay to get extra fees out of their customers

In July, we mailed out a payment in full to pay off our car note. We actually overpaid by over $3,000. It is now 2 months later and we have no received a check. We do have the title but not our refund. We were told that it takes 20 days after the title was mailed out. So after that time frame, we checked in and now it's sitting on the managers desk, waiting for approval. 15 days later we called, it is still waiting for approval and now we are told it can take 30-45 days. How does it take this long to get us a refund? Our check for the payment in full has cleared, we have our title and that is our money. They need to figure this out now.

I bought my car brand new last month, 2weeks later it started making noises when ever I would apply the brake pads, I've taken in the car 3times already now, but the conclusion I got from Bedfordview Hyundai is that the noise is normal, the car is fine stated the Manger of Bedfordview Hyundai and I should go query at other Hyundai dealers for second opinion

Hyundai case # [protected]

Spoke to Brandy 8/23/22 @ 3:02pm @ [protected] & she said she escalated my case & I will be contacted by a case manager from the corporate offices of Hyundai, regarding my complaint – which is, my car was dropped off at All-Star Hyundai on 7/25/22 on Century Blvd in Pittsburg, CA. Reason being, transmission failure. My car only has 27,000 miles on it. One week prior to this, on 7/17/22, my car’s driver’s side rear window was broken by thieves. I have been told ever since 7/17 by Safelite Auto Glass Repair on Monument Blvd in Concord, CA that they cannot replace my window because the regulator was also broken and that must be repaired before they can place the glass back into my car. According to Safelite and the four (4) appointments that THEY have had to cancel, Hyundai has sent them the WRONG regulators multiple times, including a regulator for driver’s door, passenger door, but never the driver’s side rear window door regulator, as needed. My car has been picked up from the dealership as of 8/23/22 with a replaced transmission (covered by warranty) and still the window is broken. Safelite has not been given an ETA as to when they will receive the correct regulator. Also, when I dropped my car off on 7/25, the service associate Manny from All-Star further informed me that there is a safety recall on my Hyundai Venue 2020 vehicle, that includes the seat-belt exploding if an accident occurs. Manny asked me if I would like for him to service the car for that as well. I told him yes. Upon picking the car up, on 8/23, Manny informed me that the recall was never fixed because Hyundai does not have the parts to do so at this time and it will be at least November before that can be fixed. So, I am driving a car that was just purchased in July of 2020, with no window and no ETA as to when I will have one since 7/17/22 and a safety recall that can’t be fixed for months. VIN# KMHRC8A34LU031184.

Received a call from Case Manager at Corporate Hyundai on 8/25/22 & she was informed of my full complaint. Her advice to me is to go rent a car, with my own money and save the receipts and whenever my car is completely repaired, I can submit the receipts to Hyundai for a POSSIBLE reimbursement. She further stated she cannot guarantee I will be reimbursed, that it is a courtesy that Hyundai offers possible reimbursement. She further stated that she will call me back in a week on 8/31/22 to tell me an ETA for the regulator to be received. I reinforced to this case manager that I do not feel safe in my vehicle that I pay over 400.00 a month for and have perfect payment history. I stated that as she is aware, there is a record of amount of Hyundai vehicles being broken into all over the country and stolen due to being able to start the cars with a USB port as the News has been reporting. Not to mention, the safety recall not being fixed even though my car was in the shop at a Hyundai dealership from 7/25/22 – 8/23/22 makes me feel even more unsafe and I am being treated with carelessness. Case manager persisted that she encourages me to pay for my own rental car and save the receipts for possible reimbursement and stated that is all she can offer me, even though she has no idea at all how long I will need a rental car for and has no way of being able to tell me.

Completely unacceptable.

Precision Hyundai we have to use our scan diagnostic or we won't do it. I asked them to change the spark plugs as I was reading this can change the problem and I had 2 codes p301 and p0017 on my Elantra as when I went for an oil change I was almost down to no oil. I took the car to get it scanned a parts source they said it was clear the crankshaft sensor was gone. Yesterday Aug 22 I took it in the first service person a guy the girl told me what he had written a blatant lie. I was angry when she was reading what she wrote. I said to him in in verbatim I read that the spark plug was a p301 code I will not pay for a diagnostic again when I have the code p0017 I will however pay for you to work on the p0017 code. The first girl said my voice was getting loud I said t am reacting to what your are reading. Yesterday I agreed to take the car in I asked if that doesn't fix the problem and the engine light is on to work at diagnostic by checking the wires and clean the valves. I had previously talked to the first guy about this when I made the appointment. All they did was plug in the car drive it around and charged me a half hour and did not so what I had asked them to do. With the latest law suit the powetrain is supposed to be extended to 10 years 120000 miles. Hyundai Canada is not honouring that court judgement. It is from a abnormal burning of oil. The Elantra needs to be added to this recall and they should fix it. I am down 600 dollars and counting,

April 22, 2022 my car was scheduled to go into the dealership for routine maintenance work, such as front and rear brakes and to check fluids, etc. A week in a half prior to scheduled appointment, my engine light began flashing. I was told by Hyundai that my motor was bad. M(r)s. W over at the dealership was my service provider, she is also the Assistant Mgr. I called for an update the week of May 17th and I was told by her that I was approved on May 2nd to receive a motor. I was then told by M(r)s. W to call back for a follow up, in which I did, 1-2 days after Father's Day (6/20-21/2022). I spoke with M(r)s. W on speaker in front of my employer because my employer was curious to know why I had been struggling to arrive to work...I was without transportation! M(r)s. W informed me that my motor had arrived and to call back in a week in a half because my vehicle should be ready for pick up. Excited as I was, I called back in two-weeks instead, just to be sure because I know that they are busy. When I called back, finally able to get in contact with her, it was shortly after 4th of July, M(r)s. W stated to me over the phone that she did not tell me my motor was in because it was in fact not there, and she stated to me (in her exact words) "you couldn't of spoken to me because I was on vacation in Jamaica!" I then proceeded to ask if there was another M(r)s. W there, she stated no, she was the only one and she do not know who would tell me that my motor was in! ...So, I guess someone was "impersonating" her! However, after that conversation, she has failed to communicate with me further. She lied and avoided (screened) all of my calls (I was told that they have caller ID), nor returned any messages that were left for her numerous of times. M(r)s. W in fact, dropped the ball! I was only calling for a simple update of my vehicle. Never once was I irate or disgruntle, because what would that solve? I'm sure the calls were being recorded and monitored, therefore that'll prove my professionalism. The first week of August 2022, I contacted Hyundai Corporate and filed a complaint. I was not able to receive a Loaner Vehicle because they were allegedly out of them. I was told by M(r)s. W in the June conversation that I could rent my own vehicle and that Hyundai would reimburse me. But how could I trust her word after she had already lied. Besides, I could not afford a rental/ per week and I still had to continue making car payments and pay car insurance for a vehicle I have not seen in months. So obviously I opted out of the rental route.! I have been struggling getting back and forth to work, my kids to school and to the store. I almost gave up making car payments but I did not want to affect my credit score, so I continued to press trying to get information on my vehicle, better yet results. The week of August 15th, I received a letter in the mail, that was actually a screenshot email asking to sell my vehicle to Hyundai. That came from the GSM., Mr. C.B., via the GM Mr. B.N. This mail/email came from the dealership where my vehicle is located. I have been receiving (returned) calls in regards to me "selling" my vehicle, but not any return calls providing an updated status of my vehicle. The lack of communication from my service provider M(r)s. W has been extremely horrible and difficult to get into contact with. (Apparently no one else was able to "provide" me with an updated because they did not have my paperwork). I was told that a lot of the times. Saturday, 8/20 I took an Uber to the dealership to retrieve information and I was told that my motor was never ordered although M(r)s. W told me that it was back in June...she lied! I requested to see my vehicle because I had not seen it in four months. They were unable to locate the car keys. Apparently my keys were in M(r)s. W's possession and she had already left for the day, prior to me arriving. Monday 8/22 (exactly 4 months since my car had been in the dealership's possession), I request to speak with M(r)s. W's boss. His name is Mr. J, he was nice. It took for him to "get the ball rolling", so to speak...although Corporate pretty much did that because Mr. J made mentioned of corporate in our meeting. My motor has allegedly arrived to the dealership and is being scheduled (allegedly) to be put in this week (8/22/2022). The Service Mgr., Mr. J set me up with a rental that I am scheduled to pick up today.

I have a 2012 Hyundai Accent. On August 18, 2022 I was pulling into a parking space and the engine suddenly accelerated to approximately 2500 RPM. I quickly applied the brake but the acceleration continued. I got the transmission into the ‘Park’ position and turned ignition key to the ‘Off’ position. I let the car sit for a few minutes and started it and it was then behaving normally.

This had happened once before when I was attempting to start the engine. I took it to a mechanic then but I was told that since it appears to be an intermittent problem there was no way to diagnose the problem because it could not be recreated.

My fear is that I may be pulling into a parking lot and it happens again and I won’t be able to stop the car before I hit another car or worse, a pedestrian is hurt or killed.

Can you give me a contact phone number or email address for Hyundai corporate so that I can report the problem and possibly get it fixed?

I received the notice about the Recall 229 and called the dealer to find out if they had the remedy for this yet. The man I talked to said yes they did but I would have to bring it in and probably leave it for a couple of days to see if my car needed it and then they would have to order the part and I would have to bring it back. My problem is I cannot be without a car for "a couple of days" for them to check it. What is the solution?

2017 Hyundai Sonata /Blown Engine/Rental Car Reimbursement fees

Been dealing with Hyundai case manager who is rude and disrespectful. I have requested a new case manager and asked to speak to case managers direct supervisor but I am being told he does not have direct supervisor. Have spent well over $1000.00 in rental car fees while vehicle was being repaired. Have been told I would be reimbursed for approximately 7 days of rental car fees in the amount of $280.00 which is $40.00 per day which is totally unacceptable.

Earlier today I went to the Glen to drop off my car for a service, during the day a lady by the name Tammy Olivier was the one handling my car service, she then calls me that I need to come through at 14:45..to collect otherwise they won't be available should I come later because the "CEO" Is coming over, and her tone was not so pleasant because she was telling me that should I come later I won't get my car, OK then I just let it slide, then a few minutes later she calls to say that they will be charging me a total of R4390,then I start questioning the amount because in the morning I signed for a total amount of R4066, now what's making me upset is that Tammy and I have a disagreement with regards to the amount that I am being charged as we both have different information about how much I'm being charged,she starts raising her voice to me and shouting she ends up saying her words"listern we are not going to argue about this"its the audacity for the me as a client to be told to listen like I'm some child, the disrespect from this lady is on another level, then when I tell her that she's being disrespectful she then says sorry, what do you want me to do? a whole service provider to ask a client that? That is really pathetic, I then called asked for a manager I was told that his busy.. Busy enough to follow up with a client?I made 2 calls but nothing, I then made it to the dealership.. Ask for the manager he then says his aware of the issue his being busy to call me".. HYUNDAI.. No remorse at all,am I being treated like this because I'm black? because the lady was white and the manager is also white? I will never go back to that place.. But I will be give this review to every social media platform available, you DO NOT treat your customers this way, no matter what!

I have a well maintained 2015 Hyundai Sante Fe that developed a problem. The dealer told me it was not maintained and the warranty would not be valid. This is a lie as the dealer did all the maintenance. They are simply refusing to honor the warranty.

In 2021 I took in the car with smoking tailpipe and very poor acceleration. Dealer changed oil and said all was fine.

A year later same problem but worse. Now the dealer says there is sludge in the engine and the warranty is voided. There was no sludge at the last scheduled oil change so I think the engine problem that was never corrected caused the sludge.

Hyundai refused to share any information with me on the communication between dealer and Hyundai. In fact they lied by first telling me is was on a server they could not access then they later said it was all verbal.

I have contacted the GM and Hyundai corporate with ZERO result. I have been lied to, inconvenienced and had massive stress all due to Hyundai being an unethical company.

I purchased, ordered a new 2019 Tuscon Ultimate and since that time the auto windshield wipers have not worked. I first reported this during the first oil change and they did not seem to understand the issue. Since then, I have had the vehicle in to the dealership to fix this, twice, the last time was in May 2022 and I was told this is finally fixed. It is NOT fixed, it has never worked since the day I bought the car. My wife and my son-in-law, and I all tested this, and I just spent 30 minutes driving this around in a downpour and the auto wipers still do not work, they will never come on. I am having a very hard time believing that they are doing anything when I take it in and a more difficult time believing that anyone even tested it.

I have a 2015 Hyundai Sonata. As of December of 2020, I have had a problem with my engine burning oil. I went through the consumption tests all proved that the oil was very low without evidence of leaks. The corporate office approved repair, which was to flush engine out with some chemical instead of replacement. (case #[protected]). That was completed July of 2021. I had my oil changed by Hyundai dealership and they noted oil was low in December of 2021 after 3000 miles. I recently had it inspected by a private licensed mechanic and he noted that there was very little oil in vehicle. I then took it to Hyundai service center. A rep from Hyundai Corporate center emailed me with a new case #[protected], on June 17, 2022. As of June 23 I was notified by Hyundai service center that I did not go back for the consumption tests. I in fact did and emailed documents to the service center employee Geoff of Hyundai Downtown Nashville, TN.

What is the big problem? Can this matter please be resolved?

I paid over $18,000 in December last year for my car that now needs a TOTAL engine replacement due to a faulty crank shaft. Rather than taking the casting # off the crank shaft as they were told by CORPORATE to do in order to confirm it was covered under recall they instead said they didn’t even know how to do that (lmao but you’re a certified mechanic?) and instead they went by the VIN# (incorrectly; we were told by corporate they had to take the crank shaft casting # to verify the issue which they never did) so they could claim it wasn’t covered and proceed to tell me it would be $14,000 for a new engine and so they could make money off of an issue they know but refuse to admit is covered under the recall. An engine Hyundai specifically has issued a recall for. Same make, same model, same year. After having my car for three weeks they gave me the estimate for repairs citing simply it needed a new engine. No documentation of proof of the issue or anything. Little do they know we took it to a reputable mechanic PRIOR to taking it to the dealership who has already confirmed the issue as the same one currently under recall.

When I have an outside mechanic take the casting number Kennesaw Hyundai claimed they could not use it to verify it was covered by the recall because it HAD to be their own mechanic who verified it. Their own mechanics who refuse/claim they do not know how to take the casting number off the crank shaft… convenient.

If you look at their most recent reviews on Google and every other site you will see there are dozens of one and two star reviews from people with similar issues. It’s very evident that their mechanics are purposefully lying and manipulating customers in order to make a profit off of them. There are reports of them giving people a cost for repairs with ZERO information as to what the issues were. There are also reports of people who were told there were issues with their cars that weren’t present when they brought them in that suddenly were going to cost thousands in repairs. Hyundai that is FRAUD and your service and mechanics team at this dealership is just a bunch of scammers. Your mechanics lying to customers in order to make money off of them? With no documentation of the issues/no confirmation of them. Really?

The same mechanics who refuse to follow protocol/procedure by refusing to take the casting # stand to make THOUSANDS off of me and the other customers they are blatantly lying to. They purposefully fail to communicate to customers (as cited in multiple reviews/complaints) in order to make you feel helpless and so that they can fail to escalate the issue. They simply do NOT want to do their jobs properly when they can just lie to and manipulate people who don’t know any better into paying hundreds if not thousands for repairs that either weren’t needed when they took their cars in or are conveniently not covered under warranty/recall. They have made it impossible to get through to anyone who does their job properly because they do not want to resolve the issues. They just want to keep scamming people out of money. This dealership has been getting away with this for clearly years because people either don’t know any better, they’ve provided us with ZERO recourse for escalation, or because they blatantly ignore procedure and lie about it so they don’t have to do any work out of pocket. Why would they verify my engine would be replaced under recall when they can just lie about it and then make thousands of dollars off of me bc they think I don’t know any better.

I bought a HYUNDAI Corporation keyboard for my computer and I truly love it but for one thing. I have not even had it for 4 weeks and the letters are coming off.

It is a shame as the keyboard itself is even nicer than the remote one I threw out to replace it with this one.

But with several letters already going, I will need to buy yet another replacement

My 2018 Hyundai Santa fe is using a quart of oil every 1000 miles, so we started the oil consumption test required by Hyundai with an $80 oil change at El Paso Hyundai, I was told to return in a 1000 miles, I was at 975 miles and called for time to come by for a level reading and was told I had to have an appointment! Appointment was made for the following Monday June13 2022 at 8 am...

7 days later I showed up a 7:30 am only to be told to bad I was over 300 miles... Then told it had to be started again! Needed to do an oil change again at a cost of $80 bucks!

They are the ones that pushed out the appointment to check the level of the oil, a 2 minute thing...

Research shows Hyundai is having problems with this engine and shows they are fighting the problem!

Lesson learned do not buy a Hyundai, fight for appointments and document everything!