Humana
Reviews and Complaints

I called on 5-17-18 twice and once on 5-18-18 and once one 5-22-18 and was adv and assured that I would be able to start going to the new dentist on 6-1-18.. so I made an appointment with the new dentist on 6-5-18 . I called to confirm that I was placed on the new dentist list with human today. the first agent I spoke with said there were no notes of my previous conversations in may and was very rude and over talked me the whole conversation she hung up.. called again and spoke with Kim but would not provide an agent # and then hung on me.. called again and asked for a supervisor he agent hung up once again.. so I finally spoke with Lana after four attempts to get my issue resolved she did state she would attempt to but what she stated was the same information I got when I called on May.. so my issue is still not resolved.. the customer service I got today was the worst ever! If I could switch my carrier I definitely would!

Recently acquired a plan with Humana, it is called Dsave DO NOT BUY it is a SCAM¡¡¡.

This plan is not an insurance policy as such, it is a simple discount card that when you decide to use it, The service provider do not accept it, the provider may or may not accept it.

It's buying a lottery ticket, so absurd, that simple.

Go to the Humana website and look for the providers that appear on your list, when you call, the list is not updated, because the people you serve do not know that plan. Next step, call customer service
Me: I need a list of what site I can go near my house.
Operator: There is no such list, that plan is that you go to a provider that may or may not give you the discount between 25 to 40 percent of the cost, but may or may not give it to you
Me: if there is not a list where I should go?
Operator: As indicated, you must go to see if they accept to give the discount to any site that you go.
Me: this is a scam. I want a refund of what I have been charged now.

I compliment Humana on their support for the race they sponsor each year. I live near St Katherine and South 3rd Street. Every year there hasnt been a problem with the volume level on the music and loudspeaker for the marker water stop for mile 11 here. This year this woman turned these speakers up at 8am on a Saturday morning FULL VOLUME. I love this race and last year the people who did this sound system were considerate of the residents. People who work all week or perhaps all night or have babies. This year this woman had total diaregard for us. Several calls were made to the police and after they left she turned the music back up full volume and even went so far as to say over the pa system "some people dont know how to have fun and the music isnt going down, not gonna happen". Weve NEVER had this problem with the noise level of this music and announcer until this year. Throughly inconsiderate and unfeeling. I applaud Humana on their sponsorship, but this small blonde woman with her two children that was the announcer and music person on 3rd street was thoroughly inconsiderate to we residents. And portrayed a bad example of Humana. There was no happy medium here this year. And she had that sound system at full volume and could be heard the next several streets over, clearly. No one EVER did this in the past. We are forming a group of residence to see how to proceed with this issue, so we can go back to how it was last year and this not happen again. The videos for sound attatched have nothing on in the house. No tv nor radio or anything. This is soley from your employee.
Contact can be made at [protected]@gmail.com

We are at the provider side. We left voice messages to humana financial recovery dept. asking an offset payment information of our patient for us to know why we did not received a payment and for an update of our records too but no one is contacting us.despite of multiple times of leaving a voice messages many times, no action from them yet. What is the use of their voice messages if no actions from them after ?Their protocol is to leave messages only. I hope they will improve when it comes to customer or provider services.

Humana is crooks I got a letter from them last November they wanted $33 for part B I found a agent he told me Humana's Part B is $29 a month he called Humana they told him I was being penalized they weren't able to find out why the agent told them that is weird because I don't turn 65 till February I could see how crooked they are and they don't cover all my prescriptions the ones they do cover only cost me $22 so I pay my own April 4th I got a bill saying I owe them $134 for four months I never agreed to their membership I'm on a fixed income why the hell would I give them $33 for $22 of medicine they are telling me our Government signed me up for automatic start up the last I checked I live in the USA and I'm a citizen I have rights no one can sign me up without my permission Humana is a crooked company I don't want their services and I wouldn't recommend them to anyone

My mother worked for Humana and had health coverage through Humana. She retired and continued coverage through Humana. My father passed away on 1/1/2018. He had coverage for prescriptions through the VA. The pharmacy they have used says they billed Humana for prescriptions. My mom received a bill/penalty for $1600 alleging she had no prescription coverage. The time period indicated for this penalty was from 1/13/18 - 2/18/18. My mom has dimentia and is unable to answer my questions regarding this issue. I need a person to help me establish what coverage mom had from the time of her employment with Humana to the present. Her current Humana plan is based on her relocation to VA. Her name is Elizabeth R. Hippert, acct #[protected]-2. There is a case #[protected].

for the past 6 months Humana has been denying patients excessive amounts of pts the right in Tennessee to come to In-patient rehabilitation units to receive the most appropriate care and best benefit of services to return to home. The service representatives are telling admission nurses that Humana guidelines are different that CMS guidelines and "that we should find appropriate pts and quit wasting their time." The patients call and are told that facilities have not submitted appropriate documentation to qualify them or no documentation at all. Humana has the chance to get patients the best care and be an advocate but is choosing rudeness and I cannot understand why.

I have been trying for several weeks to get onto the Humana website but cannot get past an abbreviated version of their homepage. I had to check on my meds by phone because I cannot view it online. I have been trying to find what options I have for vision coverage because I found that I cannot trust EyeMed, which was recommended by Humana, but I cannot get to the Vision page or the message center. Employees on the phone say they are having a problem but don't know anything about it. Are you trying to chase people away, Humana? You're on the right track!

We changed our Medicare supplement to Humana in December. We were told that when we signed up, there would be no deductible for Doctor's Visit and we would not have to pay for any doctor's visit.

Anyway, my wife had to visit the doctor twice in December due to the cold ... We get a bill from her Doctor Office for almost $140.00 ... The Doctor Office told us that Medicare did cover it, but Humana did not.

We talked to Humana and that is when they advised us that there WAS A Deductible. We were never advised of a deductible when we signed up and we were lied to by Humana

We like for Humana to hold their end of the deal by covering the rest of her doctor visit.

Client Number: H62044398

Whatever you do, DONT try to contract with Humana. They state that you have to go online to submit and inquiry. Once they submit the inquiry you go months and months without contact. When you try to call about the status, you get transferred all over the place and don't ever speak to a correct department regarding the issue.

I have submitted my credentialing application 5 times to Humana without processing.

Completely ridiculous.

Humana contract companies who treat their employees like robots or slaves . Reality is the company contracted can't really handle the contract due to lack of proper training, childish management, and high employee turn over. Truth is employees are treated like slaves on a plantation. Rules apply to some and not others. If only Humana knew the truth behind the contract or do they even care? Management shady constantly lying and changing and making up rules as they go. If only Humana really knew who they contract work out to!

I had a dental procedure on 11/01/2017. Claim was denied on 11/22 due to lack of xrays. My dental office sent xrays but Humana said they didn't receive them. Called Humana on 01/03; talked with Nathan. He said he would follow up to ensure the xrays were received. Never received any follow-up from Nathan. Dental office sent xrays again. Sent email message on 01/09 asking for update. Received email from Humana stating xrays were received on 01/03 and routed to Claims Area. Sent email on 01/15 asking for update. Received email response on 01/16 stating 'xrays received on 01/03 and routed to Claims Area'. Called Humana 01/26; was told they did not have the xrays even though I received 2 emails stating they had them! Talked with a supervisor (Raheem); he asked me to send the xrays for a 3rd time which is absurd. I asked to speak with his manager and he refused. There is clearly an issue with this process since the xrays have been sent twice (I confirmed directly with the dental office) and Humana won't process the claim without them. I have followed the correct procedures and keep getting conflicting info from Humana. This claim has been open for almost 90 days.

[protected]
Humana
Re:
Overpayment to Humana
Case # [protected]
Member Id- H56665575
June Watson

Jan 4, 2016 - Accidental overpayment to Human in the amount of $2800.00.
Jan 16, 2016- Error discovered when intended recipient did not show payment. Called Humana. Was given case number and told by Amy she would help get the refund to me.
Jan 22, 2016 - Called Humana and talked to supervisor Brittany. Was told check mailed on Jan17, 2016 in the amount of 1837.80. I asked where the rest of the money was. Brittany stated it had been applied to the year 2018 completely. This account is not late.
Humana has no right to steal people's money like this.
As of this complaint and date, no check has been received and refund is not complete.

PLEASE SEND COMPLETE REFUND IN THE AMOUNT OF $2800.OO
THIS WOMAN IS 99 YEARS OLD AND HUMANA HAS INTENTIONALLY STOLEN HER ASSISTED LIVING PAYMENT!

On 12/5/17, a request for pre authorization for my husband's periodontal appointment that was suppose to be 2/5/18. I called Humana customer service approx. 1/9/18, was told they needed the charting. I had to call the dental office to request the charting. I called the periodontal office and requested the charting, and they were going to send it to Humana. I should not have to be the one doing the calling. I called back on 1/15/18, spoke to Kylie, she tried to call the periodontal office, they were at lunch, so she told me she would call them back, and then would call me. NO CALL BACK TO ME. Called again on 1/16/18, spoke to Ron T., was offered a copy of the policy then I could figure it out. Took 72 minutes and finally got a supervisor named Gery A. who told me she would personally call the periodontist and "I promise I will call you back." Hmm, once again, NO CALL BACK. Today, 1/17/18, I called again, requested to speak to the supervisor's manager, on hold 20 minutes, finally hung up and called back. Spoke to Liza who is suppose to be the supervisors boss. She did say she would call the periodontist's office to get the correct paper work they (HUMANA) needs to make a determination of coverage, would take a minimum of 2 weeks. My husband waited 3 months for his appointment...that's 2 months Humana had the paper work for the pre auth and never followed up. I did not speak to one person in customer service that cared. Liza was more than willing to cancel our policy. I would never recommend Humana to anyone, and I will make sure everyone knows why.

My wife and I are disabled senior citizen and we decided to enroll our self with human hmo gold plus. We start calling humana in december 2017 and we were enrolled by medicare with a doctor that asked us to pay around $300 to be our primary care physician. We denied it and we called humana to stop the enrollment and called medicare. We called aarp and we enrolled with them with medicare advantage complete. When I went on line I found out that the dental was not covered. We cancelled the insurance and we called medicare and let them know. On december 27-2017 we called an insurance agent with banker life and he filled up the form which we signed for humana hmo gold plus and we choose a doctor which later was found not having the primary care center number with humana. So we choose a doctor with northshore medical group. Called humana and after have been told that our insurance would have started in february first 2018, finally humana gave us the enrollment starting january first 2018 with the doctor that we choose from northshore group. We have received several letters from humana with different primary care doctors so we called back humana several times to rectify the problems. On january 2 2018 we called the primary doctor and we were given an appointment for january 17-2018 at 10:30am for my wife and i. We needed a sooner appointment because we need the script to fill up our medications but we had to wait loosing almost a month of medication. Today, january 10-2018 we received at 10:36 am a call from northshore without living a message. I was in the shower and when I checked the id caller, I called back the number. Nortthshore is a club, you call them and they send the message to the doctor's office. I did talk to a lady, I don't remember the name, and she told me that our appointment for [protected] was cancelled because the doctor was not available and if I want to see another doctor at a different location. We needed the script for our medications so we accepted. Our appointment was for [protected] for me at 1:00 pm and for my wife at 4:30 pm. We went to my appointment and the receptionist, ashely, told us that our appointments were cancelled. The reason was that the doctor which they told us to see was not a primary care doctor but acupuncture manipulator. As soon we arrived home there was a message received at 12:27 pm: "hi this is ashley from north shore medical group calling in regards to your appointment that is scheduled for today at 1:00. If you could please give me a call back at [protected] that we can reschedule the appointment. You will need to be rescheduled it was scheduled incorrectly. Dr... Those manipulation and acupuncture here at the office so I do apologize. If you could please give me a call back as soon as possible that'll be great. Thank you so much bye.". We were home at 1:15 pm, I did call that number again, nortshore, and terrie answered the call. She was very nasty and was getting upset when I had to stop her. She told me that my primary care doctor was doctor lynn marie piest which was my primary doctor in 2006. I told her that I did not choose this doctor for my primary care and she start getting upset and forcing me to change the doctor. She stalk me for several minutes and I was very patient with her. She told me to shot up and let her speak. Everything that she said was wrong. I did choose my doctor and she had no authority on changing it. She told me that she would send the message to my doctor and I had to wait for them to call me back and set up another appointment. My wife and I have non more medications. At 2:50 pm I did call humana. I did make a complain with them and I was told that the primary care doctor was the one we choose and our coverage started on january [protected]. Right now is about 8:00 pm and I did not receive any call form my doctor office, so I don't know what next. I will held responsible the doctor for our medication. We accepted the appointment and they have playing around with us. This is not a circus, this is life or dead for us not having any medications. This is attempted murder. I do not know what to do. If we feel sick I have no other choice to call the ambulance

My name is stephen micherone. I just cancelled dental insurance for both myself and rosemarie damhesel as your customer service department did not look into my issue and call me back as promised. The manager's name who did not call me back as promised was eric. I spoke with someone else 4 days later who said that he would see to it that eric would call me back. It didn't happen. I just posted a negative blog on google reviews as I promised that I would if I did not get a return call the second time around. It's ok to make mistakes. There's no excuse for not honoring a commitment. Your manager did not keep his word.

My 83 y/o mom got a bill from a skilled nursing facility she was in for therapy for a hip replacement. When I met with the financial lady at the rest home, she said it was because of the way it was billed. My mom was authorized to go by her Dr. and Humana approved the stay. She was there for 10 days. She gets this bill 8 months later that she owes because Humana didn't pay. Called Humana and after a very long conversation the rep actually had to call another rep because she couldn't understand why they never paid either. She says the facility is out of network. So I go back to the facility and she tells me that they are in the network. Which I already know. This lady was very, very nice and understanding. She gave me the best advice...Run as fast as you can from Humana. They are the worst insurance to have and these facilities and doctors have to fight tooth and nail because they make up their rules as they go and make patients and facilities jump through hoops. As soon as I can get my parents out, I'm telling everyone to RUN from Humana.

I am due a refund from Humana for 1272.46 that was mailed on Oct. 25, 1017. I did not receive the check and called on December 18 th and was informed the check had not been cashed and a stop payment would be issued and a replacement check sent. On December 19th I received a call that the check had been cashed and could I have cashed it and not recalled cashing it. I replied that was was not possible and asked the name of the bank that cashed the check. The agent said he would check and get right back to me. When I didn't hear from them I called late the afternoon of the Dec 19th and asked more questions. I want to see the front and back of the check and was informed that that might not be possible but they would look into it. I was told to give them 7 days to check the front and back of the check. I will call back in 7 days and hope for answers then.

My husband and I are retired and have been covered by Humana for some time. Several months ago I got a notice that about $1400 of a claim would not be paid. After many phone calls I was told it was their error and would be set right. Last month I got another notice, again saying they were not paying about $1300 on a claim. Again more than an hour on the phone trying to get someone to explain. Eventually they said it was their error but could not explain why. Now just this month I get a letter saying I was no longer covered by Humana. You can't believe the time I spent on the phone. Neither Humana, AON, or the company my husband worked for could tell me why. I finally got someone who knew how to reinstate me. I am 78 years old and these trials and tribulations are not good for my health

My son required surgery. They would not approve surgery. The surgeon called humana - he sent mri, photos and proof that the procedure was needed.
It was not approved. My son will be rescheduled for next week.
Mean while he is pain - he will miss a week of school - and miss a week of work as well.

I call humana to find out what went wrong. I informed them, I have paid over $25, 000.00 for coverage this year and had zero surgeries.
After one hour of talking waiting and holding... Their employee "gian' hung up on me!

I will not renew with humana in the coming year. Thank you gian.
And I am filing a complaint with the bbb.