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260 complaints
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S
6:49 am

Humana - total rip off

I got a HumanaOne policy and soon after it started I was told I needed back surgery. Humana told me it was covered, and Humana told the doctor it was covered. I had the surgery. Now Humana has decided NOT to cover it. They will not say why and they will not give me anyone to talk to about it. this will cost me more than $20, 000 in hospital and doctor bills. Humana hangs up one me when I call about it. if I ask for someone in charge, they put me on hold for 30 minutes or more and then hang up on me. THESE PEOPLE ARE ### AND LIARS AND CHEATS. STAY AWAY FROM HUMANA ONE. THEY HAVE RUINED MY LIFE.

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Q
Jun 30, 2010 3:47 am

Your story is outlandish.. the reason for any denial is clearly stated on your Explanation of Benefits which you can also view on their website and no I don't believe they keep "Hanging up on you". Health insurance companies monitor their calls and if you got hung up on, it would not happen several times as you erroneously claim.

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C
Apr 15, 2010 3:47 am

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B
2:17 am
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Humana - not paying bills and unauthorized bank withdrawals

Humana has jacked me around ever since I signed up in Mar 2009. I'm constantly on the phone trying to straighten out there mistakes and incompetent billing. I was on the Humana Advantage Plan because it fit my budget and I didn't see doctors very often. When I had to get a colon operation I had to call in to Humana for a "Waiver" to go in Network provider...

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J
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Humana - benefit payments

Tow claims 1 for a dental check was done out of network, the policy provide for 50% reimbursement it paid for less than 40%, and I had a routine physical, covered under the policy, the doctor recommended a shingles vaccine, recommended for people over 60, Humana would not pay for. $194.

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A
Jan 06, 2013 3:47 am

No space for my complaint, name: Arthur John Greer, address 801 North Hillview Drive, Milpitas, CA 95035, SS#[protected]. phone; [protected], my complaint is as follows: Failure of Northern California Kaiser Permanente Northern California to process Medicare Part D prescription drugs benefits for Senior Advantage members who have dual coverage that is I am covered by the City of San Jose Retirement Health Care Insurance and by Medicare Part D prescription drugs benefits. Therefore my out of pocket Co pay to the Kaiser Pharmacy for prescriptions covered by Medicare Part D should be paid by Medicare. Kaiser Permanente Southern California collected the out of pocket costs of prescriptions covered by Medicare from Medicare ; however Kaiser Northern California doesn't. I would like a refund of all Co pay collected out of my pocket by Kaiser Permanente Northern California.

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ADVERTISIMENT
M
12:41 pm
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Humana - claims

I changed jobs and Human said I would get a packet for a State of Continuation on my health coverage. I filled out the information to continue my health coverage and sent it in. Humana received the packet four days later and told me they could not process my application until they received the premium payment. I sent them the premium payment and now almost...

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Humana - everything

I'm beggin anyone who has had problems with Humana to email, call, or send a letter to me stating your complaint and any supporting information you have about your complaint. I have made a decision to dedicate my "free time" to organizing a "front" against Humana. While words do not hold water by themselves, nor do individual complaints, I believe it i...

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M
7:07 pm
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Humana - violation of hipaa laws

Wife called Humana to ask questions about health insurance rates, etc. I recieved a message 2 days later from Joshua an underwriter wanting me to call him back. I called back, and after going through 3 peopole who wanted to know my policy #, I finally reached him. What about "I do not have a policy with your company" is so hard to understand. I was cut off while on hold twice as well. I finally reached Josh, the underwriter, he begin to name off Medications I was on 5 years ago and wanted to know what my exact diagnosis was to be on the medication. Well actually he told me that the medication was for depression and also for anxiety and that he needed to know which I had been diagnosed with. Well my reply was that it was to help me stay calm while dealing with people like him who pull my medical records without authorization. I checked with my wife and she had signed nothing allowing them to view my medical records. I was unaware of everything except for the fact that Josh had left me a message and I was returning his call. I then called back and asked for a supervisor and told him the situation and how I was unhappy that my medical records where pulled without me authorizing it. As well, Joshua never verified who I was other than the fact that I told him my name when I called. The supervisor told me they had every right to pull my medical records because my wife had requested rates. I told him shouldn't I have at least been notified or at least got a call to make sure my wife and I were still living together. His was response was that they are not required to do that, and even said that they would just charge my wife with insurance fraud. The part that got me the most was when the supervisor told me that they had a system that pulled up the persons information who was calling based on the phone #, so they could tell if the call was the person they said they were. So I asked him what # I was calling from. He gave me my wife's # . Funny, I was calling from my work phone with my wife 20 miles away. I guess he thought because I have a southern accent that I'm stupid enough to believe something like that from him. With all this said, I just want people to be aware that Humana basically does what they want how they want. Even after all this, the supervisor tried to convince me to buy the policy...I told him he must be out of his mind. They seem to find the path of least resistance to stay legal instead of making any kind of effort to ensure the privacy of thier customers. I will stick with Blue Cross Blue Shield.

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G
Nov 29, 2010 3:47 am

No way man. Insurance underwriters are highly paid folks. Humana does not put one to work when someone "asks about rates". Not only do they have to have a signed application to get a release for the records, they have to have a signed application to know you are serious about buying insurance before they spend any time and money on your file. Additionally an underwriting supervisor is not in sales and would not try to "talk you into buying a policy". Reading between the lines here, it sounds like you got denied by Humana for taking a drug associated with mental health. And yes, it is not fair, but if you are on a crazy med your chances of getting private health insurance are not good. Glad BCBS approved you.

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Q
Nov 27, 2009 3:47 am

I find your story hardly believeble and that's not a HIPAA violation. He was speaking to you about yourself.. how is a violation?

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E
9:34 am
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Humana - fraud and cheating

Your insurance coverage details are outlined in what is called your 'certificate of coverage'. Surely you can access this from Humana's website. No, it is not available on the web. I called Humana and was told they would not send it to me. Tiffany told my husband that she could look up our plan to reference our certificate, but it would take a couple of days.

This was one of many calls where we were told something different each time we called. I have Humana Healthcare from the city I retired from, and I moved to a rural area. I was able to find a doctor on the plan. He is not close to a lab and has permission to send his lab work to the Hospital two miles away, to be tested in their lab. It was categorized as lab work only. It was a blood test on blood drawn at the doctors office... $15 co-pay and $10.00 lab work. Oh, No! I was charged an outpatient Hospital deductible of $100.00. By Humana's definition... an Outpatient is treated at the Hospital and confined for a period of less than 23 consecutive hours.

When I argued that I was never physically at the Hospital, and therefore did not fit the definition...I was told that 'My Blood, which is a part of me' was there...so I had to pay as an outpatient.

My husband needed a stress test and went to a Cardiac Clinic in a Larger City that was In-Network, so we figured we were safe. Wrong! One of the employees that was on the bill, was not In-Network. This place had over a hundred employees. We have Tiffany on tape saying that it is the patient's responsibility to check each and every person, at the facility, who could possibly be involved in your treatment... prior to treatment...even if there are hundreds. It doesn't say that in the certificate either. This company makes it nearly impossible for you to find out what your coverage is, and then changes the wording in the agreement to find a way to deny coverage or get a larger deductible.

My husband and I have spent countless hours dealing with this company, on more ridiculous issues than I can relate here. I do have tape and documentation, though...for every claim. We are currently in the appeal process and if The City did not have a contract with Humana, I would not use them.

I definitely do not recommend them to anyone and I feel sorry for the Seniors who think Humana's Medicare Plan will help them.

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C
Sep 03, 2014 3:47 am

Please tell me why this is an ALLOWED and ACCEPTABLE PRACTICE in the UNITED STATES OF AMERICA! Please what can be done NOW! The people of this country have become so weak and passive.

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G
Apr 03, 2009 3:47 am

Your insurance coverage details are outlined in what is called your 'certificate of coverage'. Surely you can access this from Humana's website. No, it is not available on the web. I called Humana and was told they would not send it to me. Tiffany told my husband that she could look up our plan to reference our certificate, but it would take a couple of days.

This was one of many calls where we were told something different each time we called.I have Humana Healthcare from the city I retired from, and I moved to a rural area. I was able to find a doctor on the plan. He is not close to a lab and has permission to send his lab work to the Hospital two miles away, to be tested in their lab. It was categorized as lab work only. It was a blood test on blood drawn at the doctors office... $15 co-pay and $10.00 lab work. Oh, No! I was charged an outpatient Hospital deductible of $100.00 By Humana's definition... an Outpatient is treated at the Hospital and confined for a period of less than 23 consecutive hours.

When I argued that I was never physically at the Hospital, and therefore did not fit the definition...I was told that 'My Blood, which is a part of me' was there...so I had to pay as an outpatient.

My husband needed a stress test and went to a Cardiac Clinic in a Larger City that was In-Network, so we figured we were safe. Wrong! One of the employees that was on the bill, was not In-Network. This place had over a hundred employees. We have Tiffany on tape saying that it is the patient's responsibility to check each and every person, at the facility, who could possibly be involved in your treatment... prior to treatment...even if there are hundreds. It doesn't say that in the certificate either. This company makes it nearly impossible for you to find out what your coverage is, and then changes the wording in the agreement to find a way to deny coverage or get a larger deductible.

My husband and I have spent countless hours dealing with this company, on more ridiculous issues than I can relate here. I do have tape and documentation, though...for every claim. We are currently in the appeal process and if The City did not have a contract with Humana, I would not use them.

I definitely do not recommend them to anyone and I feel sorry for the Seniors who think Humana's Medicare Plan will help them.

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F
Dec 08, 2010 3:47 am

Humana Cheats people. After paying 420 as monthly premium, Humana says the coverage does not have gynecology treatments and have 1000$ maximum benefit per year... Also they do not tell people that they don't cover pregnancy and related procedures... Cheat...cheat... Cheat

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Q
Jun 30, 2010 3:47 am

Humana is correct about the in-network thing.. that is your responsibility to verify every provider's in-network status.. they aren't going to reimburse the provider above the maximum reimbursement limits because you didn't do your homework.. it probably is in the certificate, but if not it's common sense that PPO and POS plans work that way.

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J

Oh, man, Humana seems to remain the worst company anyone has been involved with. I, too, have kept careful records regarding Humana. I think I have over 40 phone calls--- actually, I think it is closer to 63 phone calls to Humana. I have hundreds (really, 100s) of paper claims and papers regarding Humana that I have docuemented. I am so frustrated, as it seems you are, as to how I can ask the same question to several different persons within one hour and recieve the same answer. I hope things will go better for you than what they have for me. Jenny

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J
8:22 am
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Humana - unauthorized billing

I had a medical procedure done late last year while covered by Humana Health in Louisville. In three phone calls to Humana, I was told my co-pay would be $25.00. However, when I received my Statement of Benefits outlining a $500.00 co-pay, I immediately made and specifically documented my third call to Humana informing me again of a $25.00 co-pay. On denying my appeal, Humana documented a false date and false information of my first call, and Humana would neither acknowledge nor deny my third call. Because Humana has maintained their stance on my calls, I have complained Humana in my case had been dishonest with me.

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P
Jan 05, 2020 3:47 am

Humana changed my pharmacy plan and increased my premium from its original $17 a month to $62 a month without informing me or obtaining my consent. Now they tell me if I drop the plan during the non enrollment period I will be penalized when I obtain coverage (from an honest insurer) during the next enrollment period for the rest of my life
This can’t be legal!

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Q
Nov 27, 2009 3:47 am

Well I work for a health insurance company (I'm not going to say if it's Humana) and it sounds to me like you have a misunderstanding of how health insurance works. FIrst of all, you are always told that you cannot be guaranteed benefits or amounts until the claim is actually received and processed. Secondly, $500 is not a co-pay amount (it might be a co-insurance amount which is a vastly different thing), but it would be very unusual to have a $500 co-pay for anything.

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J

I'm begging you to send me an email, letter, or phone call about your Humana complaints. While indivdual complaints do not harm Humana, a united front of many persons could make a difference. I plan on publishing an article about Humana. But, my article will not "hold water" unless I have persons to back up the problems with Humana. This means that I HAVE to have your help. Please email me ([email protected]), write me at (jenny schmtiz, 46 lottie's lane, nellysford, va, 22958), or call me at [protected]. Please take a moment of your time to help me. And please contact anyone else you know who has had problems with Humana and encourage them to contact me. My effort to attempt to hold Humana responsible for their actions seems futile, but I couldn't live with myself if I didnt' try to do something about the company. Again, I'm begging for your help. Please don't let me down. jenny schmitz

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L
8:06 am
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Humana - fraud and cheating

About six months ago, my husband's company switched from United Healthcare to Humana health insurance. The first thing I did was go to Humana's website to make sure our family's doctors - my son's pediatrician, my OB/GYN, and our family dentist - were in Humana's network. I really liked all of our doctors, I'd done a lot of research to choose the best one...

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J
10:09 am
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Humana - price/prescription approval, etc

My husband and I have worked for the state of Ky. for 13 years (for me) and 14 for him. He was also a member of the Army Reserves for this entire time. He recently retired instead of rejoining for 4 more year until he is 60. When I was working we cross referenced and our payments were maybe the most expensive was 40.oo a month for both of us and our daughter and son. I never had a complaint, NEVER until just the last couple of months. We had Tri care and of course I was not out anything for surgeries, medications that were prescribed we 3.oo and no more than 22 if they werent formulary. I want to get in touch with the head executive of the comany and find out what I need to do in order to make this affordable. 400+ dollars for my husband and myself is totally unrealistic.
I went to get my effexor refilled. I have been taking this medication for 6 years. I have never had to pay anymore than 29.00 for this medication, My husband went to have his Cozaar refilled, same story, the insurance company has to decide if this is the right thing medication for the doctor to prescribe for us, so it needed to be preapproved before we could get it. Okay it was approved and it was something like 165.00 WITH the insurance. Now let's add a minute. I am paying 400+ a month. I am now paying premiums at the doctors office anywhere from 10-20 for that. I have no other insurance such a dental or optical with it, just strictly medical. My husband's blood pressure was in the stroke range, and the drug store could and would not give him enough meds to get him by to see his doc to have them changed. So I have wound up in the emergency room, I have had to see a gastronologist and he would not even treat me for the other things that need to be treated because without the Effexor, my abdominal problems would not respond well to the medication. so I have been down in the dumps. I have isolated myself from all my family and friends, they get on my nerves, and I can't stand myself so I just dont want to bring them down with me. I want the CEO headquaters comepany, I also want to bring this to thier attention. I will be mailing out several letters to senators, and other folks who think they are much more important because they do not have to worry about insurance when they are older. Just to let you in o n what has been going on since we had no medication while waiting on Humana to say it is okay to have them or not, My husband has had a blood pressure of 157/116, I cried, been to the emergency room because my stomach was cramping, so, i still thought what a waste of time I am spending in an emergency room taking up space that others with life threatning injuries may need, simply because it is easier than waiting on my physician to get into his office, so he can order me something that my 450.00 a month premium insurance is not going to pay for supporting people in Ky who have no health insurance, but I think it is unfair when we pay that kind of money, and the welfare system gets better care than we do. Prison life is good for insurance.I worked there for 13 years, I KNOW beyond a doubt if something is NON FORMULARY for the inmates, a stroke of a pen when it is presented to our Dept of Corrections Medical Director of the state who by the way is a Mental Health Doctor a bona fide Psychriaist who used to work at the Ky State Reformatory as an on staff Psych MD. I will be submitting letters to everyone that I can get through to, this is highway robbery, this is why people cannot afford insurance and go on welfare so their kids can be covered, but what happens when that parent becomes so sick he can no longer take care of his/her children, because he cannot afford the insurance for himself, or the medication for himself. I would appreciate if you could send me other addresses, so I may get this out there. I f not that is fine I will find them on my own. I know this is going to be a long drawn out process, but I can be a patient person when I beleive in something.

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J
10:21 am
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Humana - scam

My son was enrolled in Medicare part A, B & D during his transplant in 2004. We received a letter at the beginning of June 2007 stating that coverage for Medicare would end the last day of June 2007. However since Humana was the Medicare Insurance for part D, they should have removed him from the part D coverage. The part D coverage is for prescriptions. Since this was all new to me when they started billing me a premium I just assumed that my son had to have Humana so that he could still get his prescriptions so I paid the monthly premium.

At the beginning of January 2009 we called in to have his scripts refilled and Medicaid would not cover the cost because they stated that he had another insurance which is Humana Medicare Part D. Medicaid told the pharmacy that they needed to run them through Humana Medicare part D and whatever costs were left the Medicaid would cover that cost. So at the last minute we had to have Medicaid to an emergency Humana Medicare override so that we could get the scripts, and keep in mind that my sons anti-rejection medications are $3500 to $5000.00 monthly. At this time my sons transplant coordinator and myself started working with Humana to have him disenrolled. I started calling Humana on January 20, 2009 as of today March 26, 2009 I think I finally got this resolved but with NO HELP from Humana. I called Humana 9 times and got 9 reference numbers and got told the same thing, 'I will send this report to the disenrollment department and they will contact you within 24-72 hours. At one point they said that I needed to write a letter that was signed and fax it to the disenrollment department so I did. I still did not hear back from anyone. I had to ask Medicaid to do 2 Medicare overrides by this time. One in February and one in March so that we could get the prescriptions paid for.

I think that Humana has got to be the worst Insurance company out there. They will continue to take your money and contact you as soon as you are late on a paying the premium, but all be damn if anyone over there will help you if you want to disenroll. How in the United States of America can we let a company do this. My husband and I are both working citizens that each of us work 40 hours a week all I have ever asked from the government is to help my son during and after his kidney transplant to cover those costs.

Over the last few months I have spents HOURS on the phone to Humana, during my work hours. We have another child that we pay for his insurance and this is how this insurance company treats us. While there is allot of people that take advantage of the system I am NOT one of them, yet they have taken advantage of us. This is a very serious matter that has happened to several citizens and it needs to be taken care of.

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M
10:28 am
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Humana - numerous problems with all aspects of contact

Do not choose humana perscription drug insurance — unfortunately I did. My premiums and copays went up by 50% just three months into my plan. (Bait and switch?) their customer service people are poorly trained at best and rude at worst. They sent me a letter denying coverage for a drug I had never heard of nor was ever perscribed for me! Tried to say I hadn't paid premiums even after they had a copy of the cancelled checks from my bank showing they had cashed them well in advance of the due date. My pharmacist just cringes when the name humana is mentioned. They are a problem all the way around.

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J
Jun 06, 2009 3:47 am

After huge increases in fees I phoned Humana last year during the annual election period and said I was canceling my policy. They suggested that I also inform Social Security, which I did by phone. When they kept billing me I phoned them again and they said they needed it in writing, which they had not told me before. I sent in the form in writing with a letter saying I had previously cancelled by phone. They they cancelled the policy but said I owed them for the first quarter of the next year. I mailed them a protest letter and they advised me my protest was overruled as they had no record of my call, and I still owed them the money. I got a letter from a collection agency. I would never do business with them again!

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J
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Humana - claims and reimburssment

Health insurance is on the front burner of most political conversations. I offer a honest and complete story regarding Humana's health insurance polocies. In short, I have seventeen pages docuementing phone calls, written letters, and actual bills to support my previous statements. In the worse case scenario, you lose an hour by reading about Humana's detailed fraud. At best, you are the first to break a story involving health care that will "blow everyone out of their seats." While I am 98 percent sure you will write me off as a crazy person looking for revenge, I hold onto the other two percent. I'm offering a story that is important to all persons. Please give me the option to send you my previous docuementations. (I can't spell!). thankyou, jenny schmitz

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J
Jun 22, 2013 3:47 am

I know this complaint is true. It is similar to my experience. Humana is the provider for my employer. They are absolutely terrible. They freeze coverage without warning. You can send them a claim via their message system and they will deny receipt of it. They will claim not to be able to read faxes that they request. They assert their 60 day review period in an attempt to delay payment as long as possible. They ran out the clock on my HSA claim effectively stealing almost $400 from me. It was clear to me that what they were doing was intentional. .

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J
Mar 11, 2011 3:47 am

My direct experience with Humana Health has been anything but pleasant. Unfortunately for me, Humana is an employer insurance plan. My unpleasant and direct experiences with Humana stem from 2004 and 2010 experiences. In 2004, I had a routine procedure and Humana twice told me over the phone of a lower co-pay than what I was actually charged. Humana then communicated they no record of the calls, and when I communicated my record of the second call, the representative denied she communicated to me the lower co-pay. After a number of exchanges, I finally told Humana the representative and I would have to undergo a polygraph test to get to the bottom of the discrepancy. I then never heard back from Humana. In 2010, I paid out-of-pocket for a claim Humana told me I could get partially reimbursed for. Humana advised where I should file the claim, which department denied my claim because it wasn’t filed with the right department. As again advised by Humana, I re-filed with a second department with a claim form and my receipt. Humana then paid the supplier, whom I had already paid, which was an overpayment. Humana went on to advise I should “contact the provider
for any eligible reimbursement.” Hence, Humana’s advertised guidance in my case has been lies and deception when you need it least.

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R
7:12 am
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Humana - scam and cheating

I needed a series of three hepatitis B vaccines for nursing school. I called my prescription drug insurance to see if it is covered. They told me since it is a vaccine and not a prescription, it would have to be covered by my medical insurance. I called Humana and asked if this is covered. They told me yes it is covered. I had to pay upfront and then send...

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12:16 am
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Humana - decreased services

Every time I turn around Humana decreases what they will pay for. The most frightening thing is the pain and sleep medication I have been taking all my life. They just stop covering medication that is addictive! I hope every one of those executives and the "fake helpful" service reps come down with MS, Cancer, Diabetes, and every other incurable condition and they can't find any insurance to cover thier basic needs. Let them see what it is like to be told "In 30 days you can no longer have your medication". Drop Dead Humana! Burn in Hell!

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Q
Jun 30, 2010 3:47 am

Conspiracy theorist.

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B
Oct 20, 2009 3:47 am

I like that you wish horrible things on representatives who have about as much to do with your insurance benefits as a monkey does. Wishing people death and burning in hell is not a great way to make a change.

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J

God knows I aggree with you. They have stopped paying for the small portion of my medications they used to cover. However, I think the only way we can attack Humana is through getting many persons to "chime in" with us. Right now, I feel like the best thing I can do with my life is devote it to a positive health care system. In order ot do this, we need to find as many persons as we can to take on Humana. I'm trying to start a movement that could eventually be huge. Please help me achieve this goal. Jenny

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W
8:01 pm
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Humana - deceptive practice

Humana is the most difficult company I have ever dealt with. What can be said about a company that has class action suites against them by Doctors, class action suites against them by Investors, and law suites against them by the people who make them monthly payments. Not to forget about a variety of complaints on various web sites. I find the things they...

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S
6:50 pm

Humana - failure to process claims, slow, unwilling to pay, lack of doctore

We have had several claims from doctors on the plan denied, with promises from Humana to reprocess. Five months later nothing has happened. I noticed their profits are up a lot over the last quarter of '07.
What a joke. If I had a choice between national health care and Humana, I'd take National Health Care, and I'm a conservative.

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H
Jan 08, 2014 3:47 am

Just got off the phone with a Humana representative after being transferred 4 times, it is impossible for them to process claims correctly. I'm told processed according to repricing, however when I contact the repricing company, they have confirmed that the correct repricing according to contract, Humana receives it and then from there on it's a hell of a mess...takes them at least 4 months or more to reprocess and mind you does no good to contact appeals or grievances department, they just give you the run around, so next step is reporting them to the department of insurance. Geting to a point where we shouldn't even contract with them but due to the fact we have patient's covered by them, hate to turn them away. Then again, the insured patient's go thru hell with them as well...

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L
Jul 21, 2010 3:47 am

Physician Finder Plus - MyHumana

Other Providers:
Physician Details
Perry County Family Practice Inc

Network: HumanaChoicePPO (Medicare PPO)

1625 Airport Rd
New Lexington, OH 43764

County: Perry
Phone: [protected]
Fax: [protected]

This is my Dr's office but Humana says it is out of network?

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J

It seems you have a taste of Humana. It's a bitter taste that lingers forever. Humana has made it darn near impossible to send in claims and get reimburssed. For instance, I fought like hell to get Humana to reimburse me for one appointment. I filed the claim on 2/2/06. I recieved my small check from Humana on 8/27/07. Math is not my strong point, but I believe that is around 18 months and twenty or so days. Every company is allowed to make a mistake. I filed another claim on 3/14/06 in which I was reimbursed on 11/8/07. Again, math is not my strength, but I believe that equals around 19 months that it took Humana to send me a check.
Humana's delinquency turned out to be the least of my problems. Humana finally sent me a check for 339.68. (the check has faded, but I believe that is the correct amount.) Briefly after recieving the check in the mail, I deposited it via the atm machine at my bank. To my complete surprise, Wachovia called me to notify me that the check from Humana that I deposited was invalid. It quickly became the talk of my small town, including my bank, that Humana actually issued an invalid check to me. Although my story must soudn absurd, I'm telling the truth. I should add that I have had to call Humana over 70 times due to problems. I'm begging for other persons who have had problems with Humana to speak out. Humana will continue to run "business as usual" until enough persons speak out about the company. If you don't want to email me I understand. But, if you know of anyone else who is willing to come forward about Humana, please give them my address. [email protected] Thanks, jenny schmtiz

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D
Oct 09, 2008 3:47 am

I have a few claims still not resolved from June. I had my Doctors office call to see why Humana wouldn't cover my visit. Humana told me it was filed as a sick visit. The Doctors office told me it was filed as a physical.
After the the Doctors office contacted Humana, Humana agreed that they were supose to cover 4 visits 100%. This one would have been viit #2. So back for evaluating it goes.

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H
4:46 pm
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Humana - worst insurance coverage on the planet

Humana is the worst insurance company without question. After paying high premiums ($556.00 per month) for my son and myself, humana has refused to pay for any of my doctor visits so far. Out of a $300-$400 bill for a pap test (Routine cervical cancer test), humana payed a whopping $16 for the lab fee, and I had to pay the rest. For visits to have a wart...

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R
8:20 pm

Humana - worthless!

Stay away from humana, your health does not matter profits do. They transferred me from an acute care facility to a cheap care facility. Maybe there stock price went up, maybe the ceo bonus went up. Stay the hell away from humana!

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J
Sep 29, 2017 3:47 am

I underwent Surgery on 09/24/2017 and was literally thrown out of the Trauma Unit and sent home on 09/27/2017, because HUMANA refused to pay for my care and Physical Therapy! I am a 77 year old woman, now lying at home and cannot move because of this. My family at home all have severe Back Problems and cannot even lift me onto the toilet. So, I have to suffer for the rest of my life because someone at HUMANA made the decision to stop paying. Hopefully, my Hip will heal on it's own, even if it does not heal properly. MY WARNING TO YOU IS TO STAY AWAY FROM HUMANA! They are the WORST EVER.

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H
Jul 06, 2012 3:47 am

I used to work for this dismal place in Phoenix. I was fired for using doctor and HR approved FMLA. They fired me shortly after I starting using this allotted time and gave me some ### excuse. Mind you I was always on time, my phone metrics were top notch, and I was on no verbal or written warnings whatsoever ever. They told us not to accept Rx returns even if a customer service rep misquoted a Rx copy. Disgusting company to work for an do business with. Phones rang off the hook due to endless complains and Rx misfills. The day I left was the best day if my life. I now work for an amazing fortune 500 company and they value their employees. Take a page from another company's book HUMANA. IF YOUR EMOUREA ARE HAPPY PROFITS AND BUSINESS WILL PROFIT. All of the customer service reps are ghetto and there is no reprocussions for their crap attitude and work ethics. This company will eventually will crumble. Just look at all the complaints! It doesn't seem like the fat ### CEO wants to take a break from his champagne and plate o'ribs and fix the company. Humana is only making its money because the healthcare industry is a monopoly. Get out people while u still can u will get ripped either way.

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P
Jan 20, 2009 3:47 am

HUMANA AND ADECCO AND OTHER AGENCIES! 01/11/09

I can say all of this and I know its true I lived it ! Our family has recently decided to go with another company and has decided to drop Humana Insurance. when the time comes So not only is Humana loosing customers but they are ticking more and more of them off everyday, but they are loosing customers that use to be employees buy screwing them over..! KEEP DIGGING HUMANA ...YOUR TIME WILL SOMEDAY BE UP IN CINCINNATI AND WEST CHESTER AND YOU JUST GOT STARTED.

I can help explain why Right Source Humana Pharmacy is so messed up. I was hired through a Temp agency and I am not the only one. Adecco is going through other agencies in the Cincinnati and West Chester Ohio area looking for Pharmacy Techmicians...SO BEWARE ! And they are taking anything they can find..! Alot of these individuals have little or no experience and some have plenty, but the problem is they have opened up a new facility, and distrubution center using some individuals who have only been with the company for a short time to train the incomming new perm employees and Temps. I personally can't believe they let these individuals train new hires and they don't even know the computer modules themselves. Many of the individuals doing the training have'nt been with the company that long and to get answers they didn't know were Instant Messing Pheniox Az. where the main distrubution center is to get answers. In my training class a Temp who had worked for a small family based pharmacy found a prescription that had been filled wrong 4 times, and no one caught it not even the Pharmacists that work at Humana ... she did..! And guess what she is no longer working there they fired her shortly after that! The blind leading the blind. They should embrace people like that instead they sweep good talent under the carpet to keep from looking bad. She would have been an asset..! Also this new facility in West Chester is having many...and I mean many computer problems, and when you combine poorly trained people and slow bad computers your not getting much accomplished. When I worked there in the morning the computer modules were empty we sat around alot, and it was'nt by choice ! The computer modules were empty and sometime untill 3:00 pm and we got in at 8:00 am. Having to wait on Pheniox is a nightmare in every sense of the word..!

Now moving on ..! Most of the individuals working at this new center have come from various other places. I noticed alot of upper management and supervisors, leads, SME's have come from the same company. I noticed that there were many clicks ...ALREADY and if you were new or a Temp they wer'nt to friendly. Many of my fellow Temp co-workers told me in private that there were several supervisors in Order Entry, Dr Call, Patient Services that were mean to the Temps. Item Entry didn't even have a Leader they took orders from the Supervisor of Order Entry who had no experience with the area...and thats scary when it comes to entering individuals prescriptions..! ...but who cares how you treat people when your getting a good paycheck right! I also found it degrading to be refered to by regular Humana employees as a Temp on Temp Island. The way that Human employees in this new facility put it to us the first week when they did'nt know what department they were going to put us in. Temp Island is, and area infront of the door where all the Temps sit over there away from everyone. Thanks to all the computer issues most of the other Temps I worked with also told me their logins did'nt work form anywhere from 2 to 10 wks. So when asking questions to get help in your module be careful, and don't ask to many questions they don't like it, and to give the Temps any kind of perminent info. What I mean by perm info is when we arrived to start our first day we all met in the lobby. After everyone was present and role call of names was taken this is how it was put to us. A represenitive from Adecco met us in the lobby, and told us point blank. This is a Temp job this is not a Permanent job. If your agency told you that I want to know now ...and usually your agency told you it was Temp to Perm to get you onboard. We were then told it would be 3 to 6 months, and when our time was up we could then if we wanted to apply with Humana ourselves we could...but what they did'nt tell us was while we were being hired, and half @zz trained they were hiring permanent people, and fully training them. I found this out about a week into this what seemed to be never ending job of BS and deceptions. I would have thought Humana the company who suposly got it from what I was told from Supervisors, SME's, and Higher ups... would give everyone the same training to get the job done right. I feel sorry for some of the Temps who are still working there because they are under the wrong impression they are keeping them so they can hire permanent individuals, and your agency told you one thing to get you there, and Humana and Adecco will show you another! SO FOR HUMANA AND ADECCO I HAVE YOUR NUMBER AND I WON'T BE CALLING YOU... AND YOU CAN BET...IF THEY CAN'T GET IT RIGHT ON THE INSIDE THEY WILL NEVER GET IT RIGHT ON THE OUTSIDE WITH THE CUSTOMERS. I had myself removed from this job because I know they don't treat there customers right I spoke with several people who were in my group who went to Patient Services and they told me they wer'nt happy most of them left before or right after me. They had gotten tired of getting yelled at everyday by angry customers. Some not by choice...!
I also wanted to say they only trained most for a week ...and funny go figure then pulled alot of people except for the perms they hired back into the training room again for to many mistakes... and other problems. So I can honestly say GO FILL YOUR PRESCRIPTIONS SOMEWHERE ELSE DON'T WAIT 14 DAYS OR SO, AND DON'T FIGHT WITH HUMANA GUIDELINES... GO GET YOUR STUFF NOW AND BE HEALTHY, HAPPY AND HARASSMENT FREE...! I AM

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B
Jun 06, 2008 3:47 am

I agree stay as far away from Humana as possible. They are putting my husband and I through the wringer. They will not pay legitamate claims and they answer to no one.

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D
12:00 am
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Humana - stay away from humana!

I had humana insurance and had to have a c-section to deliver my baby. Humana said in their contract they will pay if it was life threating. All of the paperwork had been submitted and the claims had still been denied. Their excuse was were do not have the right documentation to process this claim. I went to the doctors office and hospital made copies of...

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