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Huddle House Dinerfood allergies discrimination


My concerns and embarrassment over writing this message comes at great distress. During a visit at the LaPlace, Louisiana location (zip code~70068), I was screamed at, cursed, insulted, escorted out of the store, and told "because I had food allergies, that I should not come back to the establishment". I have been to this particular location for over seven years. Each and every experience has been pleasant and enjoyable. My husband actually goes there at least four to six times a week for breakfast. I do not frequent the restaurant as often, but I do go at least five to eight times a month. On Saturday, October 3, 2009, my husband and I went in around ten a.m. for breakfast for breakfast. We sat at the counter and a young man took our order and poured us some coffee. The waiter told my husband that it would take about ten minutes for the biscuits to be ready and he agreed to wait for them to get ready. Once they were ready and the other waitress began serving other customers biscuits from the oven, my husband told his waiter that he was ready for his breakfast and that he wanted his biscuits hot if possible before that got cold. The waiter agreed, but the lady on the grill (Trish?) turned around and stated in a sarcastic manner "they are not getting cold, you always say that, just shut up and wait." My husband then told her he wanted his food hot and why wasn't she getting his food ready? She then asked the waiter, "where is his ticket", it was actually right in front of her and it should have been prepared already. She had actually been putting other tickets ahead of ours. Then we noticed one of the other waitress took a scraper and removed hunks and hunks of black debris and food particles off of the grill and started placing food on the grill in the clean areas. So I told the waiter to tell the cook that I have several food allergies and to ask her to please clean the area where she will place my food because if any egg, onion, or tomatoe particles get on my food, it could cause me to have an allergic reaction. The grill cook heard me speaking to the waiter and said to me there is nothing on your food mam, can you see any particles"? I said"yes I can". She then said"God give me strength."She then said"well B_ _ _ _ you need to leave here with you allergies cause I am not serving you, and you can kiss my M_ _ _ _ _ F_ _ _ _ _ _ A_ _." She then threw the food into the garbage. Of course I responded with some choice words of my own and proceeded toward the door. One of the other waitresses open the door and said mam you are disrupting our business and you need to leave. I told her your cook is disrupting your business and I am leaving, but at that moment, the cook shouted an insult to my husband and they were in a shouting match. I then returned back to the counter to retrieve my husband, because he was very upset due to the obscenities that the cook had shouted at both of us. This incident was unprovoked and unwarranted. To be discriminated against because of food allergies is against the law. That young lady must surely need some type of medical help or anger counceling. The other employees appeared to be afraid of here and steered clear of her. The grill cook appeared to have called the manager or owner on the phone once I approached the door. She either did not contact her or did not heed to her instructions. Which shows that the establishment has no control over the employees? We have been visiting this location for many years and we have seen the staff turnover many times. We have never seen or been verbally attacked in such a manner.


  • An
    Anonymous71 Oct 21, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Potosi, Missouri huddle house employees Jade and Assistant manger lindsey I caught them smoking marijuana in back parking lot I advise that they be fired immediately because you are not to be using drugs at work.

    -1 Votes
  • Te
    Teachinghd Sep 10, 2018

    Ordered crispy ranch buffalo chicken sandwich. Came out on burned bun with finger imprints in the bun. Tater tots were rock hard. Was not eatable. Waitress offered new food but the cook was upset that my husband sent my food back so there was no way I would ask for new food.

    0 Votes
  • Be
    BeaLemm Sep 05, 2018

    When I went to the Huddle House at 401 S Veterans Pkwy, Moultrie, GA 31768 it was a gross embarrassment. The cook station was a dirty mess, I saw someone pick up a spoon off of the floor and throw it onto a counter and never moved it, and there was perhaps water inside of the syrup (we could even see the separation through the colored bottle).

    0 Votes
  • Li
    Linc Weinrich Aug 15, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I have witnessed over several visits that the waitress, if paying with cash bypasses the register and makes change from her apron pocket. I have also visited at night when the cook has told me cash only there isn't a waitress on duty and the register wasn't used.

    0 Votes
  • Bo
    Bobi johnston Aug 14, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I quit my job tonight because they notified me I was makonf 2.17 an hour to clean from 10pm to 6am. Without getting any tables . I chose a waitress job because I am a mom who needs m0ney every night. Im not a cleaning service for your corporate inspections

    0 Votes

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