Menu
Write a review
File a complaint
CB Fast Food Chains Huddle House Online order took over 1 hour, mins. To be done, waitress was rude and lied about the order even being cooked and ready!
Huddle House

Huddle House review: Online order took over 1 hour, mins. To be done, waitress was rude and lied about the order even being cooked and ready!

W
Author of the review
11:40 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

October 10, 2025. I placed an online order for a MVP Platter in Hazlehurst, Ga, 31549 around 8:05pm that night, but changed my pick up time to 8:45pm instead! So I arrived 5 mins prior & I was told my food hasn’t even been cooked at all! So I told the Rude waitress I would wait, next thing I know 30mins came. I was told my food wasn’t even done yet. So than the waitress came back to the window and peeped to see if I was still waiting, no communication with me. As if she thought it was funny. Highly disappointed and discrimination going on there! Racist! Anyhow I than called cooperate as I still was waiting on my food, to explain what happened. They hung up in my damn face. “Very unprofessional of them” 1 hour passed, a few mins. Now it’s 9:35 I drove off and I called them and told them they can keep that order! Cause it shouldn’t have taken 1 hour and mins after I cook and prepare a Customers food. Period.

Confidential Information Hidden: This section contains confidential information visible to verified Huddle House representatives only. If you are affiliated with Huddle House, please claim your business to access these details.

View 0 more photos
Update by Why?!?
Oct 10, 2025 11:52 pm EDT

I had done an DoorDash order for an elderly (w) woman and I came in the restaurant about 15 mins later just to see if my customer’s order was even being cooked or prepared! I kindly told the waitress I’m here to pick up a DoorDash order for such and so. Than I asked the waitress what’s the wait time so I can tell the Customer that I’m delivering too. She replied. I can’t disclose that information to you. I was completely in shocked when she said that to me. Like are you serious right now is what I said in my mind. But. I kept it professional and just told the waitress, okay I’m about to call my customer and let them know what you said! I walked off and left out that restaurant. The young waitress was so nice nasty it didn’t make any darn sense. I come from a place where if you’re at work and someone or something is bothering you, you better leave that attitude at the front door before you come into work and plus treat everyone with kindness and respect, Do onto others as you want them to do onto you” that little girl(waitress) didn’t have no sympathy in the world! How dare she?! So many people , any race has said this about this place. I really don’t know what the devil is going on with racism these days, but God will deal with the weak and he will get the last laugh! Not to mention I called cooperate and asked them was it normal for the waitress at Huddle House to greet a customer or DoorDasher in that manner. I was told “No” that the waitress should’ve been more respectful and polite and responded in a better manner.

0 comments
Add a comment

More Huddle House reviews & complaints

Huddle House - food allergies discrimination 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Huddle House - employee abuse 29
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Huddle House - lack of service 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Huddle House - cleanlyness, lack of food, safety 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all Huddle House reviews and complaints
  1. Huddle House Contacts

  2. Huddle House phone numbers
    Click up if you have successfully reached Huddle House by calling +1 (770) 325-1300 phone number 0 0 users reported that they have successfully reached Huddle House by calling +1 (770) 325-1300 phone number Click down if you have unsuccessfully reached Huddle House by calling +1 (770) 325-1300 phone number 0 0 users reported that they have UNsuccessfully reached Huddle House by calling +1 (770) 325-1300 phone number
  3. Huddle House emails
  4. Huddle House address
    5901 Peachtree-Dunwoody, Suite B450, Atlanta, Georgia, 30328, United States
  5. Huddle House social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 13, 2025
  7. View all Huddle House contacts
Huddle House Category
Huddle House is ranked 47 among 59 companies in the Fast Food Chains category